The complaint has been investigated and
resolved to the customer's satisfaction
NJ Transit — riverline returning from concert

T Review updated:

The ride home from the XTU Concert on June 30th was the most ridiculous thing I have ever been through. I was told that the riverline ran late when there was a concert when I called your customer service line, when I asked atleast 3 cops on the way there and when I asked a cop before we got on the train to leave. When we were kicked off the train in Pennsauken we were there for 3 hours waiting for a bus to take us home. The transit police did not keep the line to get on the bus very organized allowing people that got off the train after my group get on a bus before us which really upset our group of 15 including 5 children. I cannot believe that this occurs and I think that it should definitely be looked into to allow the riverline to run late on nights of concerts. We want to prevent people from driving drunk but this does not make it easy just very aggravating. Especially aggravating that no authority figure knows what is going on and is providing people with false information.


  • Ar
    ARider Jul 14, 2019

    The Burlington County River Line is a disgrace. I took it from Burlington South Station to Trenton and back on Friday, July 13 at approximately 6:30 p.m. The car itself was dirty and the few people that were on it were drugged, drunk or loud, profane and rude. Not one transportation officer was on the train to check tickets, either going to Trenton or coming home. Very few people appeared to buy the (very reasonably priced) tickets.

    I used the River Line many times years ago with my grandchildren and we all enjoyed it. It was a good way to travel. Not any more. You are losing the paying customers who are the backbone of any transit system. I'm sorry to say that I will never use it again due to the deplorable conditions.

    1 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions



    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.