Nissan reviews and complaints 1
View all 785 complaintsNissan - unethical service dept
Nissan of McKinney's Service dept. made false repair claims amounting to over $8000. They told me my 2003 Murano's transmission was shot and my differential was in terrible need of repair. When I took my car back to them when NMC extended the transmission warranty. They said I had to have my transfer case repaired for $2000 to get my transmission replaced under warranty. My differential seemed to have repaired itself. I test drove my Murano with the service manager P.J. Neher and sure enough the transmission and transfer case were making a terrible grinding noise. I had never heard those noises before. They told me my Murano was unsafe to drive now.
I had my Murano towed to a new Dealership Service Dept. The next day I was informed my transmission, transfer case, differential were all in good shape. This is the worst case of service fraud I have ever experienced. I’m probably just one of thousands that have been lie too and attempted to be ripped off by these thieves masquerading as Service Technicians. Something needs to be done to protect the consumer. I believe Nissan of McKinney's service department's integrity is abominable.
The complaint has been investigated and resolved to the customer’s satisfaction.
I totally believe that the service dept would do this because the entire dealership is shady. I bought a truck from them in 2004 and purchased a 100k service warranty. When my truck started having issues I took it in for repairs and was told warranty expired at 80k miles. I paid for the repairs out of pocket but later found my warranty info showing a 100k warranty. I took this to Nissan of mckinney and the owner (Chris Godwin (Cgodwin@nissanofmckinney.com) told me they would not reimburse me the cost my repairs because I didn't get my truck repaired at a Nissan service dept. I told him that this was unnaceptable customer service and he told me "don't lecture me about customer service until you have a business as successful as mine". All I could do is laugh at him at that point. What's funny is I met him a long time ago at a customer appreciation dinner and my wife remarked that he looked like your typical cheesy car salesman - and he did: short, prematurely balding, overdressed (rhinestone cufflinks - impressive), [censored]baggy sense of importance, short, and very, very cheesy. I would say he looked like a Fry's Electronics employee but that would be an insult to Fry's employees. This guy is a real [censored]bag. Ask to meet the owner there and see for yourself.