Japan - 220-8686
My Nightmare - Buying a Nissan at Denton North Texas Nissan.
My old 1996 Ford Windstar with 133K miles was being coming undependable. So, last Thursday Dec 14, 2006, I went alone, my wife was not feeling well, to look at Nissan vehicles at the Dealership; because they had sales ads. After being pressured by the sales staff till about midnight, over 3.5 hours, and not returning my trade vehicle’s keys. Then, I made my mistaken. I purchased a 2006 Nissan Altima.
On driving the Altima home about 10 miles I noticed that the car was very small and that the seats were about on half the height of my Ford Windstar and were not comfortable. This was a bad discovery. My wife has serious arthritis in her legs and would be the primary driver of this vehicle. She would have a very hard time getting into a the drivers seat and a much harder time getting out of the vehicle, because it is too low.
After a short sleepless night I decided to take the car back to Denton North Texas Nissan early Dec 15th Friday morning about 8:30 AM, so they could take the car back before it was registered. I explained to the Sales Manager the problem with the car and that I could not keep the car.
The Sales Manager, personally said, there was no 3 day return policy in Texas and would not take the car back unless I purchased another vehicle. Otherwise, he said that the car would be reposed and ruin my credit. To complete the nightmare UNDER DURESS 2 hours later I purchased another vehicle without my wife.
Now I am stuck with a 2007 Nissan Xteria for $23K+ Plus dollars, which is too much money for the truck. It is better than the Altima, but it was designed for Off Road use, which I will never do. Also the seats are stiff, not comfortable, poor Gas Mileage, and the truck rides is 100 times rougher than my 10 year old Ford Winstar. Not the right vehicle for my family. I would like to end this nightmare and keep my good credit and return the truck and get back my trade or the value for the trade.
This Dealership in Dickson Tn. is the worst ever. Payed for new vehicle on a Friday, truck out of state, received call on Monday wanting more money because in order to have step rails a lift kit had to be put on. We paid, received vehicle by Wednesday. Left dealership with less than 1/4 tank gas in it. Then was told that they couldn't get a sunroof visor, which we paid for, but would give us a year of Sirius instead of 3 months. Only got 3 months of sirius, and by now my temp tags are up. Went in to complain, asked to talk to owner but was told he was busy. Someone else took my complaint and gave me my tags that were marked about two weeks old. Dealer called me next day and had everything fixed. Then we find out months later that we didn't need a lift kit to keep it under warranty. Dealer berates me for making a fuss over the money and Nissan's consumer Affairs Specialist seem to think that I like the truck and paid so everything is O.K. ( I am still working on this) Now the leinholder contacts me because they haven't received anything. I received the title! I guess they messed that up as well, which leaves me to go to the DMV to fix it since I won't deal with this dealership anymore. The WORST of the WORST! This place should be shut down, they seem to have NO KNOWLEDGE whatsoever about running a car dealership, at least that is the way I feel in our dealings with them.
This dealer does not cover any replacement parts (especially catalytic converters, sensors, etc.) that are more than 1 year old. Since my Maxima is now due for a third catalytic converter/sensors at $1,200 (first one replaced at 52K!) third one would be at $1,200 at 82K within 2 years!
On-Board Diagnostic Computers are great for making money, they indicate which part is bad (highest prices items) then the service department replaces it. The cause is never investigated. Anyway, I'm no longer a Nissan customer.
I have the Nissan X-Trail 2006 ST-S 4x4 40th Anniversary edition (3 months old). Until recently I was extremely pleased with this car. The added extras (alloy wheels, large sunroof, and fog lights) are fantastic. I have not had the whistling sound heard by others when opening the sunroof. However, be warned, if you live anywhere subject to hot climate (such as Australia), you will find that the air-conditioner of this car is totally inadequate. Hours of operation on maximum does little to reduce temperatures inside the car, if outside temperatures are in the 30C's. Be prepared for your children in the rear to be sweating profusely, as there is no rear air vents. I have been unable to use the car for the last two days as temperatures in my town have reached the high 30Cs. I cannot get the car to come below 38C. When the car is parked, I have three reflective panels on the windshield and front windows, and two rear window socks. This is despite the highest grade (Grand Prix-Formula 1) window tinting. Also, I agree with a previous complainant that the heater also when directed at the feet requires manual shutting down of the upper vents. The dial to select vents also "sticks". Can anyone tell me, does the model above (I believe the Ti) have climate control?
My wife just purchased a 2007 Pathfinder LE from Carlock Nissan in Jackson Tennessee. Needing to find out why the doors did not lock when putting vehicle into drive, the first question from the service rep was: Did you purchase the vehicle here? That was not the correct answer I was looking for. Answer to initial question is that no Nissan products offer auto lock and unlock. That is an unsafe condition for my wife and it needs to be corrected. It only takes a computer change in the vehicle. So far no resolution from Nissan Hot line.
This was an email I sent to the representative of the Nissan Scarborough dealership, Nick Sgro. His response...
North Texas Nissan is a new/used car dealership located in Denton, Texas. I can't think of a single thing that went right about the deal I ended up with. They quoted me a price of $24,500 for a truck on a 39 month purchase (and spent a long time convincing me that this was a great deal, having shorter pay out). Now on this day, I had to be at work because of a meeting and I was in a hurry. My fault. I should have walked out! I was buying the truck for my husband's birthday and figured I was dealing with a reliable firm.
Then I get to the finance guy, a well spoken, attractive young man from Nigeria. Complete with family pictures. I told him, repeatedly and ad finum, that I did no want the extended warranty program. I will extend the warranty when the existing one ends at 35,000 miles. Much cheaper that way. I start signing papers and midway through discover that instead of a 39 month purchase plan, I have a 48 month lease with a baloon payment that makes the car cost somewhere around $37,000. I get very upset and he starts talking about credit and finally mollifies me…I really did want the car for my husband. I get done, I am leaving and they want me to inspect the car. I explain that vision is bad, particularly up close and, since it is for my husband he needs to do. They insist I can't leave without doing so….I do. When my husband looks, he sees the bb hole by the back door I missed, and the bumper dent I also missed. Naturally, they refuse to fix it. Now the final insult to injury. I start reading all my paperwork carefully. On the last document I signed, at the very bottom, is that darned warranty I had refused. The dude slipped it in anyway!
These are some very bad folks!!!!!! Be very careful when dealing with them and, honestly, I would avoid them like the plague! I have gotten several e-mails from other folks that have had the same problem or similar problem as I had so it sounds like a way of doing business for these guys!
I had a flight to CA state to buy a car from another nissan dealer. With only 2 days before my flight, and the other car not showing up, I began to search multiple states to change my plane ticket willing to go where ever I found the car I wanted.I contacted Michael Harris from Santa Monica Nissan on 3/1/06. he said he did not have the car, but would do a search and call me if he could get one. The next morning 3/2/06 he called and said he had my car. I asked if he had got it from another dealer, and he said no, it showed up on a truck last night. At this point I stopped my search, because Michael said he had my car. That same day I called the other dealer to thank him for his time, and tell him I found my car at Santa Monica Nissan, and he said he had searched their inventory, and they DO NOT have the car they are telling you he has. He said they have one, but it has burnt orange leather and not charcoal. I immediately called michael and told him this, and asked if he had visualy seen the car to know it has charcoal leather, and he says yes, I have your car, it has charcoal leather. The next morning I called and left a message for him to call me, and he never called back. I went to the airport hours later and right before I got on the plane I called him again to find a place to stay there, and he informed me that he really did not have the car, and that he had lied. They did however have a similar car and I should take the flight anyways and they would discount the one with ugly orange interior. I told him I was stranded at the airport over 100 miles away from home with no ride home. They really did not seem to care once I made it clear that I would not be getting on the flight. I am out $280 in airfare and a bus ticket home due to their lies.
My husband brought our 2000 Maxima (85,000 mi) to Haldeman for a tune up prior to vacation. He asked them to check the automatic transmission because it sometimes banged into gear when shifting. The service department recommended replacing the valve assembly for $770 parts + $368 labor. My husband okayed the work. When we arrived to pick up the car on our vacation departure date, we were told that the problem wasn't fixed and that the transmission needed to be replaced. We could not take the car - it was still on the lift. We wound up with an old loaner. Returning from vacation, my husband picked up the car and paid for the new transmission $2612 parts + $828 labor. We wound up being charged for both valve assemblies. When he arrived home I discovered they didn't even give us the valve assembly they removed. I suspect they were planning to sell it to the next customer. It took a full blown argument and overnight delay, before Anthony, the service manager, agreed to give me the part.
Later, I spoke with an outside garage and was told that it was not unreasonable to expect a refund for the cost of the first valve assembly part.
Another incidental. We always request that our windshield fluid not be topped off because we use RainX. They honored our wishes, one can tell by the fluid color, but they charged us for it anyway - $3.00. I wonder what other services they charged for that they didn't provide. Our total bill: $6283.01.
I would recommend that anyone in need of auto service go anywhere other than Haldeman Nissan, Hamilton.
I have two fiat palio Eds. Which I am repairing my self; I have decided to repair were I can. I am obviously not a mechanic I would not sell them because of the thousands of rands I have been RIPPED BY NISSAN /FIAT t during past five year service. I think I would loose.
My car had been stolen in 2003 and needed a new car so I bought a new fiat palio at Charter fiat NORTH CLIFF.
It was recommended that the car be fixed at springs where I stay. We do not t expect a car to be perfect but the after service was very TTERRIBLE from the beginning.
First week speedometer failed- It was fixed. The problem started when the car was due for service – the first at about 15 0000 KM- which I think is just basic oil filter.
I have never taken my fiat to any FIAT/NISSAN dealer and got service first time- any fiat garage I have been – I am talking about normal service of a brand new car under warranty!
I do not know where to start - I will end up writing a book. I ended up taking this thing personal –I am a black South African.
After reading Statistics about the RETURNS late last year in the news papers and some car magazine I began to see I am probably not alone. Fiat was number 2 from the last, mostly last.
I will state my last service with fiat march 2006 and one before. I have spent thousands of rands on the phone phoning both the branch and the head office.
Since fiat claim to record their phone calls. I have got evidence and proof of my approach as I spoke to them: I still have most of the Invoices.
Before the date indicated above my car overheated and blew the head two days OUT OF BOKSBURG INTERCITY service. They had suggested I pay R7000-which I did because for full service and other things that had seen needed attention their normal 64 000 km service is bout 1 thousand some thing.
I slept on the road because the car failed while I was coming from a client at Middleburg. They demanded R2000, after I phoned the head office they apologized and promised to check what went wrong. Every time I phone the service manager will say they will call me. Having had seen how Nissan/fiat works I would pass there every morning. The service manager would say your car is been attended to strangely my car was lying outside. Since I had two keys I would pass to the car and check before seeing this service manager-but he will still lie that one of their technician is fixing the car.
As I was waiting that day, that day one technician drove out with the customer car hitting a boom gate! I was shocked!i also asked fiat about leaving our cars there!
After I think two weeks with fiat head office intervention I got my car .The excuse was the delay from ENGINEERING. The initially proposed R 2000.00 appeared on my invoice with new parts mentioned-I paid. I do not know what I paid for. R9000 in two weeks!
I phoned fiat head office they expressed their surprise and promised that they call me back after hearing the dealer’s side of the story. That really surprised me –I even suggested that lets us all sit and discuss the problem ‘no we will call you back was the dismissive ton’.
The head office dissappeared as ussual. Only to be phoned by the after service guys. I related the story again, They also expressed their surprise and the guy also promised to enquirer and takes this matter up with the INTERCITY BOKSBURG immediately. He will phone me back. He Never Called.
This Year This Car was settled after -WORSE 5years was
The borksburg intercity fiat branch also closed last year leaving nissan there, but fiat moved to east rand mall
They claimed they have reshuffled and were now offering BETTER SERVICE. My car had failed an injector- which could have been broken from previous service.
I booked at the newly EAST RAND MALL FIAT the service seemed ok. Well I did not expect any problems. The money charge did not correspond. There injector failure is indicated inside by red light and normally power loss. These two things were not there as I took the car from fiat EASTRAND MALL. A wee Later I was driving on N3, the car lost power and light showed. As I stopped it disappeared. I noticed the problem was intermitted-something was loose.
The new inserted injector was loose –the ring cannot fall by itself-that means it was not lost during service and i was not told.
I phoned fiat as ussual. They said they don’t sell the clips the clips come from factorty. Once is lost it is lost! Well……….
My next service was at fourways close to were i work. The manager there was fast talking type.claiming the problems that i had where there because i ‘been using wrong garages.
He meant all Fiat approved dealers were wrong but his. This was a normal 18 000 or 20000 service That I had booked the car for. Fiat garages don’t even agree on the mileage after which you have to service your car.
Well, these guys were fast.I got the car at the promised time. I t was cleaned and nice.
I WAS STILL VERY SKEPTICAL. The next morning I did periodic water oil check in before I Go to work. THERE WAS OIL ALL OVER THE TOP. What scared me was that this was supposed to be a normal service. I wondered what happened.
When I reached (80 kM from where) FOUR WAYS the manager laughed ‘It’s a small thing We will Fix it for you. He asked one guy to come. I came to look also. The TOP seal had not been put back one side!
Since fiat always claimed i was the only one not happy i bgan to feel it’s a racist thing!
I had asked this garage to replacce the injector clip lost by the east rand fiat garage.
They removed the injector from the far side of the endine to clip the one i could see.
The one that they removed was next to the alternate and the car would not go even 500m before losing power. As I stopped on the freeway I saw this. I phoned head office they kept quite. Till today my injector clip is missing.
I do not know whether to continue this email has gotten this long. My worst case was kempton park fiat.
I need advice whether there is still something i can do. Because i phoned fiat each time after the service.
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