The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
NetSpendtransaction made on my account not by me

S
This review was posted by
a verified customer
Verified customer

I work hard for my tax money and I have kids there was money took from my account that wasn't OK by me claim number 3355056 I reported it on March 8 2017 it happened on February 23 2017 so I waited and end up calling back May 2 2017 and Netspend act like I never contacted them but I did and I have proof along with recording I was told that I had no worries and I would be getting my money May 31 2017 so I wait that day comes my account gets locked so now I'm about to go to my lawyer I see all the review on y'all and they are bad now I see why I would recommend anyone open a account with y'all I can't believe I was done like this but I won't give up because that my money my proof shows I been disputed it

transaction made on my account not by me

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • NetSpend's response · Jun 28, 2017

    Dear Shatara,

    We understand your frustration and apologize for any inconvenience this has caused. Due to high risk factors that were identified during your dispute investigation, we made the decision to close the account. You should receive a letter in the mail detailing our investigation within a few days to the address we have on file.

    Should you have any questions or concerns, feel free to contact us at [email protected]

    Thank you,

    Netspend

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