NetSpend

My son's card was blocked due to "not having enough verification" after 6 weeks. He is 15 yrs old. I've sent this company parent approval letters, his social security card and work papers, but THAT isn't enough? In fact, I got a generic confirmation email a month ago stating I would have to do nothing else AND they sent him a card with his name on it...Last night I had numerous representatives hang up on me because they KNEW I was correct and are apparently told not to help. Finally, another rep told me it was a fault of the company not uploading the documents. But that I'd need to RESEND this stuff again. Why? Is it's the company's fault? So I sent the stuff, because its completely ridiculous that they are keeping 6 weeks of my teenage son's pay...only to get another generic email that THEY DON'T HAVE Enough ID. I am currently on the phone with his employer, sent a complaint to the BBB and looking into a lawyer because not only is asking for a juveniles social security card shady, but refusing to open an account that is his is HORRIBLE BUSINESS. This company is a pathetic excuse for a business and needs shut down, but only after a class action lawsuit! Stealing from kids! Sick and illegal.

Purchased a so called gift card at Christmas 2021 and gave them to my grandchildren. By May of this year they let me know that they never used their card because they were being asked about their social security number, birthdates, and the need for a copy of their SS card and a utility bill with their name on it. That's when I entered the picture.

It took me 6 calls and a total of 3 hours, 5 customer service types, 2 supervisors (one of which hung up on me) to discover that I had purchased "not a gift card but a scam of sorts). They were charging the value off the card of something between $5-$6 each month because they hadn't been used. Now, I have a total of $53 for my grand kids instead of $125. And, had I not asked I would not have know that after I exhaust this huge amount money on the 3 cards, I have to call them to cancel them or they continue charging me monthly on each card.

This is farce and a scam for those who think they are getting something with the Visa name on it but, they are getting a minefield of verbiage to confuse the purchaser and look how much they are stealing each month for those who feel they have bought the norm.

Netspend Skylight is one of the worst companies I've ever dealt with. While I was at work on my overnight, I received a text from them telling me my card was suspected of fraudulent activity and that they blocked it.

So, I called them in the morning and tried to get it unblocked, but they claimed they couldn't unblock it and that they'd just have to send me a new card and that it'd take three days to get to me. Five days later, I call because I still don't have my card, and they tell me it'll be with me on the fifth (it was the third when I called). The seventh came around, still no card. I called them and they redirected me to "someone who could help," but I just got redirected to the menu four times with no answer. It is now the ninth and I still don't have my card.

They refuse to transfer my money to any other bank because they "only do Netspend to Netspend transfers," but won't let me use my old card that is no longer active.

I can't pay my bills, I can't pay for gas, I can't buy food, and this company refuses to help me at all. Any other bank would unlock your card if you called and told them it was you. Any other bank would allow you to transfer your funds to other banks.

When I requested they do a MoneyGram so I could have my money (since they used to do that in the past), they told me they can't do that and started rambling about something I didn't even ask about.

All the "customer service representatives" can do is say they don't know and repeat the same thing over and over again. No one in this company has any idea what's going on at their job.

Netspend is holding a deposit into my account. They are saying

there is a mismatch in name because my business name and my

personal name are on the ACH transfer. The transfer is payment

from a major corporation (Vacasa) for work performed. Their

policy states that one name has to be mine in order for the

transfer to be completed. My situation would seem to fit. They

have been holdng it since 8/5/22. I called trying to give them any

additional information they requested. I struggled to understand

the rep as his English was very bad. He said the transfer will

happen Monday then he said there is a mismatch in name, so I

said then send it back, he said that will be done Monday by 5pm

if the name is not rectified. I asked why do I have to wait. He

couldn't tell me, so I asked for a supervisor and was told none

were available. I believe they are holding the deposit for their

own financial benefit. I do not believe they ever intended to

release these funds. I have had this problem once before with

them. I had to get the company to send the transfer again in my

name only. This company will not do that, so they (Netspend)

have my money and are refusing to answer any of my calls now. I

used a different account to get someone on the phone and they

are telling me the transfer has been rejected but it will not post

back for six more days, which I know very well is not necessary.

They are allowed to hold a transaction that the user attempted to

engage in, like getting gas for 7 days but this is a different situation

and I believe they are violating the law. They seem to be using

this time period to enrich themselves by holding my money in

their operating account.

On Wednesday July 27th I attempted to make a purchase online and it was blocked under the belief that it was a fraudulent attempt.

On Thursday I tried to rectify the issue and the Netspend website claims my e-mail is not valid. The phone system asks me for my card number and pin number and they work fine, but it then it asks me for my social security number and it then says THAT is not valid.. I sent an e-mail regarding this on Thursday 28th, because there is no customer service that will talk to you over the phone, and haven't received a reply. I have bills to pay and need to buy food. PLEASE HELP ME.

My daughter put money on a Netspend scam debit Visa card, and in spite of my sending them both our birth certificates, my driver’s license, photos of the card, both our social security cards, multiple phone calls and dozens of emails to every possible department, they refuse to allow me to either set up an account or access my money in any way. They consistently play dumb and make up reasons, and ask for sensitive documents that I have already sent them.

My all access card has been comprised and within 24 hours i have had $1300.00 stolen from my account. I have spent 3 full days trying to get help from netspend customer service to be rudely hung up on or given false information with no hope of reclaiming my stolen funs. I have tried to make a disput via secure email within my online account to get to very end of dispute hit submit to be kicked off. I live on a fixed income and have bills to pay and now i am out $1300 and cant pay my rent or car payment. I need help ASAP.

Ye s my name is Gregory Coultrez Garcia and I had several cards in the past all were to come with money the last one had 17thousand on it and that was stolen from as well as the one I received. In the mail and one of my friends or someone in this area has it my credit card end the I received last thrfour numbers were 0017 that's all I remember plus the others were switched in the post office by someone I know always ripping me off I want to file charges on these crooks and I also had my lottery winnings stolen and all my gambling games winnings stolen my friends or someone I know thinks their bad and take advantage of me all the time and have me stalked by everyone this whole community ripping me off and stealing my money I'm tired of them in tired of it they keep doing all the time ever time I get my hands or win game that stop to pay me they think that they could keep robbing me I want charges on family members fake family members whoever gets paid cause it's not me it's someone else and I can't stand them at all I want all my money I don't care about social security cause they don't give me a dime some one relative or a worker keeps it for them selves and stalks me with people all over the place this time my SSI card too plus Can identification card they all identify thieves and [censored]ers all the way in filing charges I want my things

I received a email from NetSpend after the fact, stating that my email address was change, included the new email address it .was changed too I called right away and informed them it was not me. I told them that it was idenity theif and I needed all the information so I could file a police report. They told me that they couldn't release any information to me. so I asked for a supervior was told there wasn't one on the floor. then was told I would be contacted I was but when I called back no one ever answered. i can't get into any of my that is under that email address. now I'm getting emails about that my email address that was changed from the FBI.

One operator left me on hold I feel I am being stonewalled. I am having problems here and I cant seem to access any of my personal information netspend irs socialsecurity I am over whelemed and I am making inquiers and I need it to be understood no phone shaky email so my message board is unsecure. Iam going somewhat batty cause I need my funds and to know what the heck is going on in my life. So problems and so I am going to need direct contact so that I do not get compleatly screwed over. I am emotional my most humble apology.. I have a missing $1000 dollar visa, I have sent in documents, ihave un activated cards that when I call I get stonewalled, shuffled and I just need to say hey you folks are suposed to be in bussiness and dependable. I am a single female and I really do not feel like being a victim of computer and financial violence. Unwarrented. Please answer asap most sincerly, anna trietsch [protected]@gmail.com also I have referral codes and a 2 possibley stolen card(s).

Okay so I recently got a NetSpend card and put some money on it and then I went overseas cuz I'm in the military and I went on deployment, so before I came back someone swiped my card out of my house when my ex-wife wasn't home and spent all my money on that card and they end up disputing their own fraudulent charges and NetSpend rewarded them and give them the credits back so they won twice so when I come home I see some unauthorized transactions and I dispute them and I get shut down. Then they send me a check for $5, a slap in the face and close my account out I'm missing $300 I serve my country and I come home to this stuff check out the addresses I wasn't even the states when this went down

They say I caant activate it because its blocked due to a ace prepaid card that has a negative 100 balance on it from 12 years ago. This is bs and that money put on this card was for the electrical so I could keep the ac on for my kids tommorow. Now we will just try to figure out how to deal with the heat index figures above 115 degrees. Thanks alot

I was on the phone with them for over 3 hrs for them to just run me around in circles and hang up on me asked for mananger and they wouldnt even put me threw to them. Im so hot I wish I knew where there address was so I could go talk in person

my funds on my netspend card have been depleted and not by my approval. July 2nd 2022 was the last time I made and transactions on my account which was a transfer made from another account to my card ending in 7756. I received the transfer for 600$ and then all activities since then hv not been made by me. Im assuming all these payments and services were made on the device that was stolen frm me. Im willing to do whatever legal proceedings necessary to resolve this issue. because All the transactions between my accounts depositing cash that have been made adding to the amount of 820$ have not been done with any of my knowledge and i want this issue resolved as soon as possible thank you.

They closed my account and after over 100 emails proof of my identity they will still not give me my money they owe me close to $1,000 and they will not return it Angela Alsup

This started Jan 27,2022

Hackers are getting in my accounts whether I get any source of winning money or government or from diceased money sent to me my money is not launderd I also play games and have business money come and someone is hacking all to launder finances and setting me up as well using my birth name adopted name and information for taxes or more please Stop them asap and have reported. These hackers and launders live in my home

Netspend locked my debit card because my doctor tried to collect a payment too many times. Now my card and money are locked I need my money for meds I don't have time to wait for a new ss card or the other documents.I am a new dialysis patient and without my medication, it can become a matter of life or death.Please help me rectify this problem as soon as possible.

Recieved cards as gift. Attempted to activate prepaid Visa card. Was told that I was not eligible and they requested my SSN, address, photo ID, paystub and recent bill. Refused to give requested info. Spent 2 hours on phone. They refused to activate card.

My direct deposit hit my account Thursday as soon as it hit the account they locked my account.. That's over $400 that I need to take care of my kids... I emailed and even called they haven't help resolve the issue in any type of way... I called to order a new with my name on it about 3 months ago.. I have never received it.. I was using a virtual card so that I can send the money to my other bank account with STEP.. I NEED THIS RESOLVED ASAP

I cannot login with this Net Spend no matter how many times I'd tried, it still denies my application or my user's name and password. ido not understand what the heck do they want on my application or my user's name and password

I have summited claims and or disputes. Sent all the necessary information needed and was told I don't need to do anything further. But I want my temporary provisional refund credit. I need to pay bills and take care of emergency expenses and was told that I should have no problem recieveing it. By a netspend employee I called thru customer service! Please help