Nelnet is a horrible company. The U.S. Department of Education (Direct Loans) & other lenders sold ALL of my loans to Nelnet. Within 8 months...
-I was told I was no longer in my 6 month grace period, even though I had only been out of school for approx. 3 months. There was nothing I could do about this, & I had to start repaying my loans. Legal documents were not sufficient enough evidence.
-Because they had started charging months before what was expected, they had sent my bill to my parent's address, not mine. I never knew I even had to repay anything at that time (neither did my parents), so I was 1 month late (half my fault, I will admit). We all thought it was just their typical bill, but not really a bill bill (saying you owe them money just not yet). What bothered me, however, was when I paid my current amount due & my missed payment, they DOUBLED my monthly payment. Apparently, they were under the impression, that because I could pay that then, that I could afford that every month. My mistake...don't make the same.
-The round & round & round about with Nelnet. How I love being charged late fees & told that I never made a payment, only to go online to my bank & print off a copy of the check THEY CASHED, & send it back to them. Then, after this happens, you never receive the next month's billing statement. You have to make sure you go online to pay, or you will get "legitimate" late charges...probably the whole game. This has happened twice.
-It is incredibly hard to find deferment forms & other information of the like on their website. I wonder why. When you do find the links for this information, the pages won't load. I wonder why. I try these pages on several other computers, all times of the day & night, different locations, & different internet connections & still these pages almost NEVER load.
-When I was going back to school, I could not get the In-school loan deferment form to load. I tried & tried & tried. So, I had to email the company. Oh, they sent me an email back, an email that required me to sign up for some odd email service in order to access my email (Voltage). It looked like a scam. The interesting part about this, is they send me all kinds of emails with all sorts of personal information to my gmail account, but they couldn't send me a deferment form which contained no personal information whatsoever?
-Prior, to sending me the deferment form, they had kept emailing me back (to my gmail account), saying they had no record I was in school. Yes, I know, that was why I was asking for the form. Finally, after the fourth email they sent me the form, just made it very difficult to access, and disguised it as a scam.
-I had to send in my loan deferment forms TWICE, before they "received" them.
-After they received my loan deferment request, finally, they deferred ALL, but TWO of my loans? HUH? Odd, considering, I can view ALL of these loans on the SAME page. I am still wondering why I still have 6 separate payments from the same company, even though I have requested otherwise, but that is a different matter that I will have to address...AGAIN & probably again. What is also interesting, is that I only had 4 separate payments before I sent in the deferment request. It appears they tried really, really hard to make me think all of my loans had been deferred, by saying that 4 had been deferred when I only had 4 to begin with. Now, I have 6, 4 deferred & 2 still in repayment, but still owe the same total amount. Is this legal? This can't be legal. I am not mistaken. I had 2 full Nelnet loans & 2 US Dept of Ed. loans serviced by Nelnet before (paper statements to prove this). Now, I magically have 4 US Dept of Ed loans serviced by Nelnet deferred & 2 full Nelnet loans still in repayment. The repayments on the 2 Nelnet loans have doubled...AGAIN...& my late charges have increased. This must be illegal.
-I was notified by Nelnet my loans had been deferred...awesome, until I got a letter from HESC stating that my loans were about to go into default. Sure enough, I went into my Nelnet account & found Two of my loans, the two at the bottom of the list, were still in repayment while the rest were deferred. They were still collecting late charges. Nelnet never sent me a paper statment, nor sent me an email-statement (like they ALWAYS, ALWAYS, ALWAYS used to) for these two loans. I never received any notification whatsoever about these 2 loans.
-Now, I absolutely know, that my current school loans (Direct Loans), are not being handled by them (currently), & I am going to do everything that I can to make sure they never get a hold of them.
I have read about all kinds of lawsuits against this company for illegal practices...not surprising...at all. I, myself, am contacting the ombudsman, if Nelnet chooses to be difficult as always. All this within 8 months...?