Nelnet Customer Service


Nelnet, Inc.

P.O. Box 82561
United States - 68501-2561

Customer Support Phone Numbers

+1 888 486 4722(Customer Service) 0 0
+1 303 696 3625(International) 0 0
Mail Accounts Starting With An "E" To:
Department of Education, P.O. Box 740283, Atlanta, GA 30374-0283

Mail Accounts Starting With An "D" To:
Nelnet, P.O. Box 2970, Omaha, NE 68103-2970

Mail Accounts Starting With A "J" To:
Nelnet, P.O. Box 2877, Omaha, NE 68103-2877

Documents Related To Deferment, Forbearance, Repayment Plans, Or Enrollment Status Changes
Attn: Enrollment Processing, P.O. Box 82565, Lincoln, NE 68501-2565
Fax: +1 866 545 9196

Documents Related To Loan Discharge, Forgiveness Claims & Bankruptcy Claims
P.O. Box: 82505, Lincoln, NE 68501-2505
Fax: +1 303 696 5518

Nelnet Complaints & Reviews

Nelnet / federal student loan recertification with idr form.

Mar 07, 2019

Nelnet has been doing an old trick i've seen before done by another servicer called acs. What they do is that if you qualify for the zero payment when recertifying they will first send you a lower amount in the hopes it will go passed the due date so that they can enforce payment. If you...

Nelnet / student loans

Nov 06, 2018

1. Told me that I qualified for teacher forgiveness. They sent me the application, I had two schools complete the forms, returned to Nelnet only to get a denial. 2. Original loan was for $59, 000 and now they are stating it is 78, 000+. 3. They told me on the phone that I would qualify...

Nelnet / student loan forbearance

Oct 22, 2018

I was 15 days late on my payment, immediately I set up a forbearance, it was a tough time, as I had just lost my job. Before this, I paid nelnet consistently, every month, no late payments, nothing returned. Before they could say anything, I signed up for a forbearance. Next week, my...

Nelnet / student loan servicer

Oct 15, 2018

I took out school loans in 2010. Approximately $40, 000 worth and they have accumulated approximately $20, 000 in interest in about 6 years. Does that sound normal? In 2013, I got a divorce and was unable to make my payments. I asked for a forbearance and was granted one for two year...

Nelnet / I suspect they overcharge the interest

Oct 11, 2018

When I paid a large amount off today, I check the repayment option they have offered to see what is the minimum interest I could pay over the period. In my case, I have 28000 in debt, around 6.5% total APR, this should adds up to $318 per month over a period of ten years. However, the...

Nelnet / technical site problems / bad email customer service

Aug 29, 2018

If you get an email notification, letting you know that there is an update in your account, you may eventually need to update your password. You follow the directions and you still can't get to the page which allows you to create a new password. You have to look for your account number and...

Nelnet / student loans

Jul 12, 2018

Nelnet I have called time and time again. I cant get anywhere with these people. These folks have intentionally all stuck it to us. I owe 175/month many times I pay much much more trying to get this thing down. They take my extra and do whatever they want with it. I simply want my...

Nelnet / changed payments to different accounts without consent

Feb 25, 2018

Notes are never kept on your account for transaction and issues that impact you. February 12, 2018, paid off one of the loans completely. The dept. accounts receivable / customer-care rep tells me they are not sure why it happened. They paid the full amount across two other loans that I am...

Nelnet / fraudulent business practices, unethical business practices, and will report you to the credit bureaus without remorse.

Dec 02, 2017

I currently utilize two Student Loan Servicing Companies and Nelnet is by far the worst and simply does not care about those for which they hold and/or service their loans. I was reported as being 90 days late on 16 separate accounts (all with Nelnet). Not just one (although it is only 1...

Nelnet / no notice of change in payment amount

Nov 07, 2017

Hello. Recently I received a letter stating that my payment would be "zero" for the next year. This is most likely due to my change in income and the fact that I have other student loans that I now have to pay in addition to these. When it came time for my automatic payment to be deducted...

Nelnet / application of extra payments

Oct 11, 2017

I would like to pay my student loans off more quickly than scheduled. I set up my monthly payment to pay slightly more than the required payment. To my dismay I learned that Nelnet was applying my extra payments towards the loan with the lowest interest rate. I have loans through over...

Nelnet / unauthorized holding of tax return

May 25, 2017

The loan [protected]... first opened in 07/2007 was and has been consolidated. I have been paying this loan through Navent which holds the entire consolidated loan which includes the above loan, Please return my tax refund which was taken in error. Julian Guerra 9 Spencer Ave Clifton, NJ...

Nelnet / placing my account on forbearance without my permission

Jan 27, 2017

I was 30 days late for my student loan payment. It just so happened that Hurricane Matthew had affected my area and the state of NC declared a state of emergency. I made my payment, and when I checked my balance a few days later, I noticed it didn't go down. I got an email later on from...

Nelnet / nelnet is a complete fraud!!

Jan 22, 2017

Hi this is very serious for my family and i, please help! It is unfair for me having to repay nelnet for a school loan. Heald college honolulu closed down before I could take my last class which was a fly-out class for business: hospitality/tourism. Upon attending heald college, they...

Nelnet / payment refund

Oct 13, 2016

There was a second payment made on my account accidentally. I called nelnet to resolve the issue and get the 2nd payment refunded. I was told it would take 4 weeks. Their reasons were that they had to prove the funds were removed and turned over to them. Also that the money came from my...

Nelnet / student loan payments

Apr 05, 2016

I electronically sent a payment of 320 to Nelnet on April 1, 2016. The payment went in prior to the deadline on Friday It was in per my bank prior to noon. However Nelnet held the payment until Monday April 4, 2016 charging me more interest on my loan. I also called in a payment on April 1...

Nelnet / no customer service, just a 'bot'.

Dec 19, 2015

I AM so stressed out. I paid off my balance in (almost)full the other day (quite a tidy sum of money) and i called Nelnet to ask them to close out my account after i pay the remaining .47 ¢. (oops!)They had the basic information right but no service rep to finish the deal. Their message denied...

Nelnet / student payments

Dec 10, 2015

Last December I decided to consolidate my 3 student payments. I research it and decided to go with Nelnet. What a mistake!! I was on a IBR and was paying about $250 a month total. When I filled out the application for consolidation, ALL of my student moneys had checkmarks beside them...

Nelnet / nelnet, giving away my phone number

Aug 01, 2015

I got in contact with Nelnet. They asked me for my phone number so I did. Now I'm getting dozens and dozens of phone calls from strangers. Nelnet was the only one I have given my phone number to. Is this company a legitimate company? Did they get my info from the Dept. of Education? I...

Nelnet / payments

Dec 10, 2014

I have student loans that have been consolidated by Nelnet. I have been paying on them without the balance going down. I have tried different things like making payments twice a month. I was told that I am charged $13 a day in interest. My November payment was received November 4. $18 went...

Nelnet / credit report

Jun 02, 2014

All my loans were dismissed because I am Totally Disabled. I have paper work showing a zero balance from Arizona Higher Education Loan Authority and Federal Student Aid. But on my Credit Report it shows the loans active..I have contacted Nelnet (which bought the loans last year).. WHAT A...

Nelnet / destroyed my credit report

Jan 11, 2014

My Complaint to Nelnet; To whom it may concern, I currently have a student with Nelnet. My original loan was taken out with Bank Of America. It was without my consent that this was sold to Nelnet. During this time I did not have the better career that my College had promised. It was for...

Nelnet / not awarding mvp certificates

Sep 24, 2013

I'm trying to pay off some loans and have 10 MVP (Most Valuable Payer) certificates worth a total of $750.00 (5 x $142.00 and 5 x $8.00) that I am trying to redeem because it is within 7 months of me paying off my loans. NelNet says they haven't received my MVP certificates, yet...

Nelnet / unauthorized charge

May 29, 2013

Unauthorized charge issue: I was ahead of the game on my payments, so before my trip to europe - I cancelled my auto - pay. I came home to find out a week after I cancelled... They changed policies and charged my account. They did not carry over what I had authorized on my account to their...

Nelnet / working for nelnet

Mar 13, 2013

You think these idiots mess up your accounts? Try working for them. In my opnion they discriminate and the company consists of 98% white. They give the crap jobs to all the minorities and let them go when its convenient. As far as your accounts go they dont have much on documentation and...

Nelnet / asking me to pay for another person

Oct 22, 2012

Nelnet sent me a letter asking for payments on the loan of someone I do not know, but who shares my last name and first initial. I have recently gotten many debt collection phone calls and another letter for this individual. So, I called Nelnet and asked for my phone number and address to...

Nelnet / payment methods

Jul 29, 2012

Nelnet will not accept wire transfers for loan payment. As an expatriate living in Europe Nelnet has gone out of its way to make it difficult to pay your student loan. Options are Money Orders, Check (real or electronic), and credit card with $15 fee. Given that money orders and check...

Nelnet / nelnet profiting from middle class people

Jul 07, 2012

I am writing this to all the professionals with an outstanding graduate/undergraduate student loan. I am a responsible hard working professional paying my hefty ~$75, 000 graduate loan every month. I am finding out more and more that I am among hundred of thousands of people getting...

Nelnet / overcharge and to wrong account

Jun 29, 2012

I've been paying back my student loans for several months. Last month, Nelnet submitted an automatic withdrawal to the wrong account. The account they withdrew from had not been in use for several years. Not only did they withdraw from the wrong account, but they also withdrew more...

Nelnet Student Loan / no transparency in calculating interest

Jun 06, 2012

I am not surprised there are so many of you with the same degree of confusion as to how NELNET calculates interest. I started wondering about it around 2 years ago (after 10 years of paying) and noticed the fluctuating interest fees. At that moment in time i was under the false impression...

Nelnet / abusive customer service

Apr 27, 2012

I've been treated horribly. Nelnet is standing in the way of me being able to purchase my first home by refusing to generate a letter informing my potential lender that I am still in school and that once I graduate I will be able to apply for lower payment options. Thats it. No...

Nelnet / third-party, affiliate marketing, and privacy options

Mar 26, 2012

I have consistently opted out of third-party and affiliate marketing whenever I sign on to Nelnet for self-servicing. However now, as a condition of being able to even use the website, I can no longer choose to opt-out of third-party and affiliate marketing. Today, I received a phone-bot...

Nelnet / poor customer service

Feb 07, 2012

Out of all the student loans I am currently in repayment of; the ones serviced by Nelnet are by far the most difficult and frustrating to deal with. Upon contacting Nelnet in order to reduce my monthly payment, I was informed that my application was accepted and that my loan amount due per...

Nelnet (National Education Loan Network) / poor customer service

Feb 06, 2012

Out of all the student loans I am currently in repayment of; the ones serviced by Nelnet are by far the most difficult and frustrating to deal with. Upon contacting Nelnet in order to reduce my monthly payment, I was informed that my application was accepted and that my loan amount due per...

Nelnet / worse than other lenders

Aug 27, 2011

I've been a Nelnet customer for about 6 years now, and of the 3 student lenders I deal with they are by far the worst. Here are the main problems I've run into with them: 1) The electronic payment system is very tricky to set up and and make changes to. I switched banks a couple...

Nelnet Student Loans / fraudulent charges

Aug 03, 2011

This company runs a great scam. I applied for and received an income based reduction. My statements say I owe nothing until November of this year. My payments were $199.43 and I was signed up for the Kwikpay. The month that I reduced my payments, my checking account was suddenly debited...

Nelnet / loan repayment

Aug 01, 2011

So I had a Wells Fargo student loan that was then bought out and now serviced by Nelnet. I took a semester off and had to start repaying on some loans, which I understood well enough. They sent me out my statements, and since they were more than I could afford, I signed up for income-based...

Nelnet / fraud

Jul 29, 2011

I have been sitting on hold now for 35 minutes waiting to get through to Nelnet. Their harrasment started about 2 months ago, the fact that they were paid off 3 years ago for a loan that was not valid has not stopped them from robo calling us at all hours of the day. I thought it wa... / cancelled loans

Jul 18, 2011

I took out a loan while I was attending axia college of university of phoenix (online) 2010. The loan was for 9500. I was paid 1228. From the loan as funds earned by the student. The other portion of the loan 8285. Was sent back to the direct loans because I withdrew. The loan funds wa...

Nelnet / payment problems

Jul 06, 2011

NelnetI took out a minimal amount of loans to pay for undergraduate and graduate work and I am now trying to pay them down ahead of schedule. When my loans were with Direct Loans I could easily make additional payments that went directly to principal. Since my loans were bought by Nelnet, I have...