Navy Federal Credit Union [NFCU]mortgage loan 2 month process smh

Review updated:

I applied for a mortgage loan August 9th 2019 it is now Oct the 1st 2019 and I still don't have a close date. Really, what's really going with this company. NFCU The lack of urgency is very present. Loan Processor and Loan Officers don't communicate and you have to go thru other channels to hear from your assigned loan processor because they won't respond to your emails or call you back. The process takes way to long. Navy federal doesn't care if you lose thousands of dollars and expect you to just live with it like it's okay. NOT ACCEPTABLE !!! Something truly needs to be done about the unprofessional behavior. I want to speak with upper management about their Mortgage Dept. about who's going to pay for the money that I will lose if NFCU doesn't close on my loan NOW. The craziest thing about all of this is that I was Approved for everything, EVERYTHING!!! but I can't get the Underwriters to move forward with my loan in a timely manner, someone needs to fire the underwriter manager because nothing is getting done or hire more help

Oct 01, 2019
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  • Na
      Oct 05, 2019

    Were you able to get a hold of any upper management? I am in same boat as you. Close date is next Wednesday with zero information from processor. Still in underwriting. Could care less if lose earnest deposit or house. So frustrated.

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