The complaint has been investigated and
resolved to the customer's satisfactionResolved Natuzzi — They don't deliver on time and deliver the wrong products
resolved to the customer's satisfaction
I have never had such a horrible experience with any company in over 15 years of buying furniture. Delivery has been delayed twice, which took over 6 months and then the order was wrong and reordered. I was told that the reorder would be expedited and instead of taking the 3 months that they told me, they are estimating it to be 5 months. I have never heard anything so ridiculous. I would never buy anything else from Natuzzi nor would I ever refer them to family or friends. In this economy I don't think they are getting a flood of orders that is causing the delay. When a company messes up one order and tries to fix it, I would think they would try their best to get it to the customer as soon as possible, but they have delayed it even more than if I would have place a new order with Natuzzi. It has been almost a year since I have placed my original order and I still have not received everything.