The complaint has been investigated and
resolved to the customer's satisfactionResolved Natuzzi Leather — Disposable furniture
resolved to the customer's satisfaction
We regrettably own Natuzzi living room furniture which we bought from Sofa Express. This turned out to be a double whammy. Sofa Express is now defunct in our area and the Natuzzi "leather" couch we bought through them is junk.
I followed the cleaning and conditioning product instructions given with (and paid for the lifetime refill program) the leather furniture to protect my warranty.
My sofas' seat cushions are so cracked I am ashamed for anyone to see it, let alone sit on it. I will never recommend Natuzzi to anyone unless they can afford "disposable" furniture because you'll just throw your money away if you purchase this product.