The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
natural-acai-berry.comCredit Card charged - no way to cancel

I too have fallen victim to "Negative Option Transactions". I stupidly ordered this product, not reading the fine print. I received the product while I had company and did nothing with it. I was shocked to find a charge of $79.95 on my account. I immediately began calling every phone number I could find related to this product. The numbers were either not in service, or constantly busy. I called my bank and because it is a "Negative Option Transaction" I need to contact the company to cancel first. Thus the Catch 22. I then checked this site to find out this has been going on a long time. I have tried the [protected] number as suggested here, and have yet to get anything but a busy signal. If anyone has any ideas on how to contact them, I would appreciate your help. I also ordered with www.real-cleanse.com and have the same problem. They are obviously the same company.

Responses

  • Ja
    Jacqueline Jantz Jan 23, 2009

    I have been sent an additional bottle of the Natural Acai Berry supplement which I did not order and it was charged to my credit card without my authorization. The phone number on the web site has been cancelled. Please be careful when you go to that site!

    0 Votes
  • Kf
    K From Kansas Jan 26, 2009

    I am from Kansas and I too have had trouble finding out how to cancel my subscription. I had to cancel my debit cards at the bank. This site is a BIG RIP OFF!!!

    0 Votes
  • Du
    dupedgal Apr 07, 2009

    Same problem I am having.

    0 Votes
  • Sp
    spoor Nov 20, 2009

    wen y gont to resive my order y order on11/07/2009

    0 Votes
  • Sp
    spoor Nov 20, 2009

    pless take my name off

    0 Votes

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