The complaint has been investigated and
resolved to the customer's satisfactionResolved Nationwide Insurance — cancellation - debt collection
resolved to the customer's satisfaction
I have had nationwide auto insurance for 16 years and have had no complaints until I had to cancel. I cancelled my policy because 1) their rates were considerably higher then other companies when I added a second car; and 2) I moved to Florida and they do not operate in the state of Florida. Either way, my husband and I had to cancel our policy. We sent an email and written request per their instructions. They continued to bill us and did not acknowledge our cancellation request. When they did finally cancel our policy they then sent our account to collections. They never called, emailed or tried in any way to contact us about what they said we still owed. The first time I was aware that they were trying to collect additional funds was through a debt collection agency. I am confused. I thought debt collection agencies were for companies who had tried extensively to reclaim a debt and the customer refused to pay. That did not happen. We were not given the chance to pay before they went to collections. When I called customer service to have this rectified, they were not helpful.