National Seating & Mobilitywheel chair serial -064862 model quickie iris for carisima martinez

This review was posted by
a verified customer
Verified customer

The wheelchair was ordered for Carisima Martinez in October 2017 - work order # [protected]. It is quite unfortunate but there has been so many complaints about this chair that it is too numerous to mention. It came to the point that Carisima's parents who are her court appointed conservators have strongly felt the chair was completely unsafe for their daughter. At one point, she almost fell back on from the wheelchair. Even with repeated attempts to fix the wheelchair there was never confidence in the workmanship that was done. This wheelchair cost the my client's Trust $7, 909.25 and to date has hardly had the use of it. I am looking to obtain credit for a purchase of another chair(s). My client's father, Lamont has tried to reach Brian Reeder from your San Diego office to arrange this transaction but has had no luck in resolving this issue. Lamont is quite frustrated with your company and the service. He mentioned Brian was out for family issues, but I imagine your business does not shut down because one employee is dealing with a personal matter. I am hereby requesting you do the right think for my client. You have had possession of her defective wheelchair since March 2018 and this is now September 2018. I would imagine, if it was your mother, daughter or sister without a wheelchair that she paid for, you would all be quite upset. Please call me to take care of this issue. No one should have to wait this long to resolve the issue of a defective wheelchair that was paid for. I can be reached at [protected]. My name is Stella Shvil, I am the court appointed trustee for Carisima. Regards,

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