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National Seating & Mobility
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1.8 16 Complaints
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National Seating & Mobility Complaints 16

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4:11 pm EDT
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Bought two chairs from them over the years first chair ever part that need takes forever for them to replace this last chair I bought from them In 2023 they sold me and arm bracket broke they came and replaced it took forever but the week they put it on I noticed a crack in the part I called immediately and told them there a crack and not from me and I’m...

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3:11 pm EDT
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National Seating & Mobility The ridiculous amount time it’s taking to get my power wheelchair fixed this is totally ridiculous, l’m in dire need of a power wheelchair.

Hi my name is Daniel O’NEILL, I apologize if I hurt anyone’s feelings that is not my intent. I have a disease that has progressed to the point where I cannot walk, it’s been that way for year's, but I could use regular manual Wheelchair, but that’s becoming increasingly difficult my disease is getting to the point that I am getting so weak I can barely work a manual chair anymore. I’m requesting that

You do something to elevate this very unfortunate problem.

THANK YOU SO MUCH Daniel

P.S. the name of the disease is: Spinal CeraBellar Atrophy, aka, S.C.A.

P.S.S I’m confident you will fix this ASAP one way or another!

Desired outcome: Fix mine or get me a loaner.Thank you Daniel

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5:24 pm EDT
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National Seating & Mobility Timely order of wheelchair after assessment

My son, Shon Brand, had a wheelchair assessment at Kaiser San Rafael (CA) with National Seating and Mobility (Santa Rosa) on May 25, 2023. The decision was made on which chair and features to order. Kaiser approved this request, and I was told it would take 6-8 weeks for delivery. Eight weeks later, the chair has not been ordered, but no one at NSM can tell me what the holdup is. I have called repeatedly, emailed, and tried to work through customer service. However they are stymied as well. I need someone to figure out why the chair is not being ordered, and help us resolve whatever issue may be out there. It is my understanding that the funding has been approved by Kaiser. I would appreciate a call from someone who can help me get my son the wheelchair he needs. It has been a frustrating experience with no end in sight!

Desired outcome: I want to get my son the wheelchair that was recommended for him from Kaiser DME, with help from the AT person from DSM.

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Is National Seating & Mobility Legit?

National Seating & Mobility earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds National Seating & Mobility to be a trustworthy company. Although there's a 18% resolution rate for customer complaints, which deserves attention, National Seating & Mobility is known for their high standards and safety. If you're thinking about dealing with National Seating & Mobility, it's wise to check how they handle complaints.

We found clear and detailed contact information for National Seating & Mobility. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

National Seating & Mobility has registered the domain name for nsm-seating.com for more than one year, which may indicate stability and longevity.

Nsm-seating.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Nsm-seating.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Nsm-seating.com you are considering visiting, which is associated with National Seating & Mobility, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • While National Seating & Mobility has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 18% of 16 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • National Seating & Mobility protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to National Seating & Mobility. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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3:52 pm EDT

National Seating & Mobility Manual wheelchair

Seems this is a common complaint but here we go.Initial order Jan 17th...6 weeks of calls to final find that repair order never put in.March 17th started again.Aprox 3 weeks n 4 calls to find out forms they were supposed to send to Dr's to authorize an order ,never sent...Finally on the 4th week after March 17th,apparently all is approved n order is initiated...Now is May 3rd n just called to get an update.Oh boy,just informed again that it just got approved 5 days ago...Woman could not help me any further n transfered me to funding person who I was transfered to once before with no return call.What kind of company are you guys running?Hopefully I get an answer.

Desired outcome: To at least have the cost of the parts ,if any,not charged

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2:42 pm EST
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National Seating & Mobility Power chair

I have been trying to get a power chair since last May, I went through all the Medicare steps and got evaluated at your ft Wayne store by the BCBS rep. may 28 last year, did the face to face with my doctor, was told the chair would be in in August, I call in August and was told it was on back order and would be here October 10. I called October 11 and was told the new date would be the end of December. Chris booth who I feel is very incompetent called me finally in dec and said I would have to do my doctors face to face over again because my time with Medicare had expired. Every time I call the ft Wayne office no one EVER answers the phone and never returns your calls, I finally got ahold of Chris 2 weeks ago and she apologized for not getting things done and said she would call me the next Wednesday, Wednesday came and no call so I called her Thursday with no answer and told her to please call me as of today I have heard nothing. This company has to have the most incompetent people I have ever seen.

Larry Taylor [protected]

Desired outcome: Speak to someone who knows what they are doing

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12:55 am EDT

National Seating & Mobility Service

3 almost 4 months ago my e chairs motor stopped working. The chair was fairly new. The repairman came and said he would order a motor. After 2 weeks another repairman came by to take a second look. That told me the motor had not been ordered. This guy said i needed two motors and he would order them. That was 3 months ago. Afrerb2 months i called the local office and the woman said she would find out the hold up and get right back with me. She did not. Another month passed and then i contacted the main office. A couple days later the woman called me and said she still didnt know anything. And here i sit. I am a navy veteran and that e chair is so needed by me. The bus stop is a mile from my home. I cannot walk well at all. And i have no other means to get around except by bus. I cannot believe that handicapped people and disabled veterans are treated and put off this way. This should be treated as a crime by the govt. These people have no concept of the pain and frustration we go through. And i start thinking these are the people i fought for in the service. You have caused me so much heartache.

Desired outcome: To get n my chair fixed asap

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5:08 pm EDT

National Seating & Mobility Manual wheelchair

I was scheduled to get my chair repaired this morning he came around 10 when I got into the chair after he left the forks came out and tires fell off chair while I was in it I think it’s unacceptable because I almost got hurt that’s a safety hazzard it took someone over 3-4 hrs to come and I had to wait outside in the heat for someone to come because I couldn’t move it’s not fair of how long of a wait I had to sit especially when I can’t move/walk. my chair is my only legs

Desired outcome: Run a more professional service

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5:30 pm EDT
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National Seating & Mobility My batteries

Where are thay it's been five months and still no batteries I going to every complaint service with your b.s you told my insurance thay would come in next week that was three weeks ago you lie to my ombudsman and say oh we been calling him to schedule that was the biggest lie of all now I just talked to my insurance and that want to know the same thing he's name is Pedro Cortez and you already know my ombudsman Linda you should pay bad for this national you don't care about any sick people

Desired outcome: I want my batteries

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Company sucks
Fort Edward, US
Dec 08, 2022 11:06 am EST

Terrible company to work with. They don’t return calls, even though I have a warranty on my chair but they charge my insurance for every repair. I have fallen out of my chair because of a loose part. My chair is literally falling apart under me. I have been waiting for a new battery for months. I have to carry my charger with me and plug in while at Dr appointments. How embarrassing is that? Would never deal with this company again. It’s added so much stress to my life!

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5:37 pm EDT

National Seating & Mobility wheel chair serial -064862 model quickie iris for carisima martinez

The wheelchair was ordered for Carisima Martinez in October 2017 - work order # [protected]. It is quite unfortunate but there has been so many complaints about this chair that it is too numerous to mention. It came to the point that Carisima's parents who are her court appointed conservators have strongly felt the chair was completely unsafe for their daughter. At one point, she almost fell back on from the wheelchair. Even with repeated attempts to fix the wheelchair there was never confidence in the workmanship that was done. This wheelchair cost the my client's Trust $7, 909.25 and to date has hardly had the use of it. I am looking to obtain credit for a purchase of another chair(s). My client's father, Lamont has tried to reach Brian Reeder from your San Diego office to arrange this transaction but has had no luck in resolving this issue. Lamont is quite frustrated with your company and the service. He mentioned Brian was out for family issues, but I imagine your business does not shut down because one employee is dealing with a personal matter. I am hereby requesting you do the right think for my client. You have had possession of her defective wheelchair since March 2018 and this is now September 2018. I would imagine, if it was your mother, daughter or sister without a wheelchair that she paid for, you would all be quite upset. Please call me to take care of this issue. No one should have to wait this long to resolve the issue of a defective wheelchair that was paid for. I can be reached at [protected]. My name is Stella Shvil, I am the court appointed trustee for Carisima. Regards,

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2:10 pm EDT
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National Seating & Mobility bad service

I called National Seating for a repair of my wheelchair, it been a month now I still haven't heard anything from them, I had to get in touch with my doctor myself, get the fax number, call back to make sure they got the fax, your customer service people are very rude, your processing department wanted me to pay so much money, for my copay, it was $308.33, they said I had to pay $183.00 that day before I get the process started, I had to talk with a regional manger, he help me out, but it has been a week now and still has not heard from them. Your Company has bad customer service.

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Elizabeth coker
Jasper, US
Jan 04, 2022 4:27 pm EST
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My wife chair messed up on August 28th 2021 bearing broke on both wheels and my wife has been out of her chair ever since now it is January 4th 2022 and still not fixed poor customer service and poor management.

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10:29 am EDT

National Seating & Mobility Wheelchair order completion and delivery

In December of 2013 I was evaluated and measured for a new manual wheelchair to replacement my current chair that is more than 16 years old. The evaluation was done at my local rehabilitation hospital by a licensed physical therapist and a representative from the Albany NY shop of NSM. I paid for the evaluation out-of-pocket since I knew neither Medicare or my secondary insurance would cover it.

A detailed specification of the new wheelchair, seating and seat back equipment and other items was forwarded to NSM Albany with a letter from my doctor that identified my need for a new wheelchair. This letter was sent to NSM in May 2014. A review by me and the physical therapist revealed some errors in the seating and corrections were made to the specification list and reissued in the fall of 2014. I checked that status of the order after the holiday season in early 2015 and was told that the NSM representative who did my evaluation was no longer with NSM and there was no progress the order.

Another representative for NSM was assigned to my order in the spring of 2015. Periodic messages by me for order status were made with no response. In mid-2015 I learned that the new NSM person was no longer with NSM the no progress was made on the order through the remainder of that year. In the beginning 2016 a third NSM person was assigned to my order. This person is at least somewhat responsive and has actually been to my home with my physical therapist and the incomplete wheel chair. Recent calls to the Albany NSM office have not been returned and the current status is unknown

This order is almost 2 1/2 years old and although the basic wheelchair frame is complete and at the Albany shop the final assembly of the chair is still incomplete.

Can some one please help me get this order completed for delivery of the new wheelchair. My current chair is ready to fall apart and I have no other chair.

Mark Carnevale
43 Saratoga Drive
Scotia, NY 12302

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1:17 pm EDT

National Seating & Mobility Power Wheelchair

Beware of this company! They will rip you off. I purchased a chair from them and have a bill of sale. So everything is fine until several months later. They claim they miscalculated and my co-pay is $300+ what they had told me at the time of purchase. "Not my problem, " I told them. So then they came up with some BS story about how I actually rented the chair. Bullcrap. My wife was with me for every meeting I had with them and nobody ever said anything about renting or leasing. I double checked my paperwork and receipt, and there is no mention. I OWN the chair, completed my obligation and the deal is done. So now this ### has allegedly turned this over to collections. I say allegedly because the "collection agency" never sent anything in writing, as required by the Fair Debt Collection Practices Act. Whenever they call. they always call right back. Today this woman named Tenecia calls back and starts screaming on a voice mail, telling me I live in a nice house, I have a 19.95/year phone line, she'll turn it over to her legal department, blah blah blah. Well here's a message for Tenecia: I am not paying for something I PURCHASED AND OWN. You and National Seating & Mobility can bite me. I also saw on another site that National Seating and Mobility's own employees rank it 1.9 stars as a company to work for. Should have figured that out when the technician tat came out to my house to tighten all the screws with Loctite. The chair was only a few months old and it was falling apart! The tech said he was new and obviously didn't know what he was doing. It was as though he had never seen a power chair before. I asked where the tech was who delivered the chair - he was very good. I was told he left. Hard to say what's worse, being their customer or being their employee.Beware of this company! They will rip you off. I purchased a chair from them and have a bill of sale. So everything is fine until several months later. They claim they miscalculated and my co-pay is $300+ what they had told me at the time of purchase. "Not my problem, " I told them. So then they came up with some BS story about how I actually rented the chair. Bullcrap. My wife was with me for every meeting I had with them and nobody ever said anything about renting or leasing. I double checked my paperwork and receipt, and there is no mention. I OWN the chair, completed my obligation and the deal is done. Hard to say what's worse, being their customer or being their employee.

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8:47 pm EST
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National Seating & Mobility Long wait for service

12-10-2011
Recently I had to take my Invacare power wheelchair into National Seating and Mobility for repairs. I can not express strongly enough my displeasure with Invacare power wheelchairs. This is my third Invacare power wheelchair and each one of the first two had multiple problems which needed service. How Invacare can charge $27, 000 dollars for these inferior products is far beyond my comprehension. It is my belief that the MedicareMedicade Administration should investigate the possibility of not purchasing this brand wheelchair in the future. It seems to be a complete waste of taxpayer money for these chairs then the follow up repairs. It’s not like chairs get hundreds of miles on them.
Then to add insult to injury, It took National Seating and Mobility 10 days before they could even look at my chair for repairs. Finally after repairing my chair, they said the chair needed more powerful batteries and that it would take approximately 30 days before this would be approved by Medicare. It’s my personal belief that companies like National Seating and Mobility, whose business is mainly dealing with the disabled, have a responsibility (morally or just as a good business practice) to assist their customers as much as is possible. I believe that something as simple as loaning two batteries in the interim would have been a temporary solution to the problem. But not to be until I suggested it. And guess what? I was told they couldn’t put the batteries in for another 4 days. Less than a minute job ( at this point I had been with out a chair for 17 days) wait another 4 days. Unbelievable. If I treated my customers like this in my business, I would soon be out of business, but I don’t have a captive customers base. As a quadriplegic, I need to lean back in my chair every 2 hours or so to relieve pressure on my butt to help prevent pressure sores. Without a functioning chair that’s not possible. The alternative is staying in bed 24/7. Obviously, that defeats the purpose of having a power chair. When they did install the batteries in less than 30 minutes, they billed MedicareMedicade $300.00 for the installation. That comes out to $600 dollars an hour, $10 per minute. And we wonder why Medicare has financial problems.
And lastly, when calling National Seating and Mobility, and explaining my thoughts to the receptionist on what I believe could be done, I was accused of yelling at her and treating her badly. First, I told her I was talking about the company she works for, not her personally. Second, she accused me of yelling at her. I don’t know what she considers yelling, but my MS has not allowed me to yell in over 10 years. This young lady needs to develop her people skills for the job she has. When I contacted her boss, Rose ( a nice lady) who talked to the receptionist, the receptionist lied to her, turning it all around saying I was swearing at her. So here I am, I put in a complaint and now I’m made out to be at fault. That a way to handle a complaint. I guess, the best defense is a good ofense. I look at all this as more of National Seating and Mobility” indifference, uncaring attitude towards their disabled customers while protecting their own people, right or wrong.
While in the process of writing this, my friend, was Googling the address for National Seating and Mobility and found this area with multiple complaints about National Seating and Mobility. And to no surprise, someone else wrote about a very similar chair situation with the receptionist saying the exact same thing she told me about yelling. He also was left waiting over 2 weeks, this was in 2009. Wow! Again showing NS&M indifference, uncaring attitude.
Can’t someone or agency do something to protect wheelchair confined individuals from these uncaring companies that not only mistreat the disabled with long waits, but waste Medicare/Medicare to the tune of multi millions of dollars with inferior sub quality products and outrageous services charges.

Ken Steward

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3:10 pm EST
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National Seating & Mobility Customer Service

These Scammers "take the cake!" I'm so sick and tired of their unethical buisness practices I wish I could "go postal" on them. They never provided me with a price list, bilked me for a thousand dollars and now don't even answer my calls! I've written letters to their coporate office and even thier customer service supervisor. Nothing now. All they did was overcharge me, take my money and now ignore me! Everybody beware of Carlos Rogriguiez, Delana Larson and Anthony Nunez! These three sales people at National Seating and Mobility are WRONG! Money hungry, blood sucking, liars that feed on the weak for thir own personal gain. They can care less for the patient! Absolutely Terrible help!

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Quadruplegic
US
Oct 14, 2016 10:09 am EDT
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Yea the sales guys who are suppose to get you the best "medically suitable" wheelchair/equipment just try to get you in and out!
I needed some wheelchair equipment and my doctor sent in the order to DME, I received the equipment, but found that my wheelchair had bigger problem so I told salesmen Tony Nunez and he replied "Sorry I'm going on vacation I'll put in the order when I get back!" WHAT THE HELL!?
Really? I'm a quadriplegic and you r too lazy to put in the paper work on stuff I need ! BS!
Stay away from the Slick Fast talking Tony Nunez! Switch to another rep if you want a person who really cares!

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TJ Gomez
Elgin, US
Nov 21, 2012 12:07 pm EST

National seating and mobility in the Chicagoland area office is no better. Their system is set up in such a way that the consumer has to do all the legwork to find out how their case is being processed. No one is willing to call or communicate with the customer and less the customer initiates a grievance. I waited for two months with no word on how my case was being processed. I got an e-mail from a sales representative telling me that everything was going to be moved forward and that the parts would be ordered in a matter of weeks. A month later I contacted the same customer service sales representative and he tells me that Medicare had denied my claim and that if I was going to get the parts that I needed I would have to pay for them out-of-pocket. I contacted Medicare and was told that no claim had ever been made from the DME provider. I was lied to. When talking to the sales person's direct supervisor I was told that there was in internal preapproval for Medicare process that denied my claim not Medicare itself. The supervisor continued to tell me that there was a 90% chance that Medicare would reject the claim and therefore they would not process my claim until I signed in advance beneficiary notice which puts the burden of financial responsibility on me to pay for the parts before they even put in a claim for Medicare. I to also try to contact the CEO of the company to get this issue resolved to no avail. This company just doesn't care, and it's infrastructure is not conducive to customer service, quality or care. I am having them send me the paperwork but was told specifically that I would need to pay for the parts before services were rendered. Depending on how much the parts cost I may not be able to afford payment for these critical parts.

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5:25 pm EDT
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National Seating & Mobility Customer Service

I was rerfered to these scammers by Kaiser. First they had overcharged my credit card (unauthorized). Second, I'm still waiting for my wheelchair 2 months now! This is crazy! I'm hearing all the excuses ..everything from it's totally custom to backorder parts! Oh well all I can do is wait. People beware of these guys!

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Toribio
Los Angeles, US
Nov 21, 2014 7:53 pm EST
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I totally agreed
I have similar experience with National Seating & Mobility in Anaheim California but in terms of customers services and product services.
It seems that personnel are capble and able skilled indivividuals.
They don't always make the right decisions about customers services and their customers' needs.

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6:16 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

On May 6, 2009 I called the above business that had sold me a wheelchair (approx. $15, 000.00 from Medicare/medicad) informing them that it needed repair. That the chair had moved without my efforts crashing into a closet and refrigerator door causing extensive damage to both. That the chair, moving without my controlling it, move without my body sitting in...

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Overview of National Seating & Mobility complaint handling

National Seating & Mobility reviews first appeared on Complaints Board on May 7, 2009. The latest review National seating and mobility niantic was posted on Oct 11, 2023. The latest complaint Customer Service was resolved on Dec 02, 2009. National Seating & Mobility has an average consumer rating of 2 stars from 16 reviews. National Seating & Mobility has resolved 3 complaints.
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  1. National Seating & Mobility Contacts

  2. National Seating & Mobility phone numbers
    +1 (833) 289-1020
    +1 (833) 289-1020
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    Customer Service
    +1 (615) 595-1115
    +1 (615) 595-1115
    Click up if you have successfully reached National Seating & Mobility by calling +1 (615) 595-1115 phone number 0 0 users reported that they have successfully reached National Seating & Mobility by calling +1 (615) 595-1115 phone number Click down if you have unsuccessfully reached National Seating & Mobility by calling +1 (615) 595-1115 phone number 0 0 users reported that they have UNsuccessfully reached National Seating & Mobility by calling +1 (615) 595-1115 phone number
    Head Office
  3. National Seating & Mobility emails
  4. National Seating & Mobility address
    320 Premier Court, Suite 220, Franklin, Tennessee, 37067, United States
  5. National Seating & Mobility social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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