National Seating & Mobility review: People need to listen to their clients better

Yesterday, I visited the Jacksonville branch regarding an ongoing issue with my power chair. I have worked with NSAM staff for several years, including many who joined from Fletchers Medical Supplies after the acquisition. During my visit, I spoke to two technicians: Tyson and “Junior.” Junior, whom I have previously worked with, was helpful and demonstrated understanding of the issue at hand. He is currently managing a few work orders for me to address the problems efficiently.
Tyson, who typically serves as the traveling technician, demonstrated valuable expertise during the visit. in the initial diagnosis of the power issue and noted that it may require additional attention. Throughout my interactions with Tyson, I have observed that he possesses strong technical skills, However, there is an opportunity for improvement in acknowledging and appreciating the knowledge and experience of patients, particularly those familiar with equipment behavior. He has a habit of talking over people and comes across as a know it all. With extensive firsthand experience operating both power chairs (from age 15) and manual chairs (from age 3), I am well-versed in their maintenance and battery management.
Tyson recommended adjustments to my daily routines to help conserve battery life, such as seeking shaded areas along my commute to the bus stop and school where I’m employed. Over the years, I have rarely encountered repeated issues requiring multiple visits for repairs or battery replacements. It is important to note that reliable mobility equipment is essential for many individuals with disabilities, as it enables us to fulfill professional and personal responsibilities. Unlike temporary conditions, ongoing access to functioning equipment is necessary for maintaining independence and meeting obligations.