Mytheresa.comservice

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mytheresa
Don't do business with this company. They will bate and switch your products. I ordered a pair of Valentino shoes from them and they sent the correct box with the correct picture on the box and the wrong shoes. It was hell dealing with their so called customer service. The clerks answering the phones could not make any decisions. They would always refer you to sending a email. Christina was the worse. Don't get her she has a written response and repeats the same thing over. The response time for emails were poor. I asked to speak to a manager and she would only communicate by email. Christelle Cevadille
Manager Customer Service gave no service. She was not helpful at all. Her email was not service friendly. No creative ways of resolving the situation. They just wanted to stick to the script. Don't waste your time with them. Keep your money.
Alma Mckenzie

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