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1.5 530 Reviews

MyPrepaidCenter.com Complaints Summary

70 Resolved
457 Unresolved
Our verdict: With MyPrepaidCenter.com's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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MyPrepaidCenter.com reviews & complaints 530

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2:03 pm EDT
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MyPrepaidCenter.com att rebate

I went to use my rebate card (that had been misplaced) only to find out it had expired, the card's #[protected] Visa Debit Card in the name of Cheryl DeLong. Could you please reissue it? It has over not been used yet and should have $200.00 left on the card and I sure could use that money now. I did check with ATT and was told the expiration date did not apply.

Thanks for your help.

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2:55 pm EDT
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MyPrepaidCenter.com visa coopertires $70 award card - it expired before we could use it. (06/18)

My husband is very frugal and he went to use the card in July, 2018 - only to find out it had expired, the card's #[protected] Visa Debit Card in the name of Richard Pearson. Could you please reissue it he has over $60.00 left on the card and we sure could use that money now. I tried the phone number and had no luck with being able to talk to a real person.

If you have any questions please call me at [protected] or my email address is [protected]@gmail.com

Thank You

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Update by Kathie Pearson for Richard Pearson
Jul 10, 2018 2:58 pm EDT

My husband went to use the Visa Debit card only to find out it had expired - he has about $60.00 left on the card and he would like to use it. We had no idea it had a expiration date.

Please call me at [protected] Card # [protected] or email me at kip10347@gmail.com

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12:42 pm EDT
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MyPrepaidCenter.com prepaid visa

I have $120 from "Discount Tire" that expired 6/18. The website says the funds remain even if the card is expired. Well- I can't access anything on-line or by phone because both places say the card # is invalid. Very frustrating. I would love to know how to access my available funds with an expired card but you can't find the information anywhere. It seems like a total scam to hand out rebate cards that EXPIRE. It was less than a year even. I will never buy from Discount Tire if they are ok doing business this way.

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RLP1
JENSEN BEACH, US
Jun 24, 2021 6:54 pm EDT
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RP $100.00 rebate from Pentair
Scam, rebate from Pentair product cant activate waste of time don't buy products from Pentair

scam (i.e., collecting personal information from unsuspecting consumer for illegal purposes, etc.). Based on my experience with this company, I will not make any future purchases based on a promised credit/debit card rewards program. This entire process has been time consuming and a total waste of time.

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Dean McNeal
Fulda, MN, US
Feb 23, 2021 6:05 pm EST
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I have a VISA Debit card from Goodyear for $50.00 that I can not activate. What do I do?

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Dean McNeal
Fulda, MN, US
Feb 23, 2021 6:09 pm EST
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I have a VISA Debit card from Goodyear for $50.00 that I can not activate. What do I do?

Reply
I have a VISA Debit card from Goodyear for $50.00 that I can not activate. What do I do?

Reply
I have a VISA Debit card from Goodyear for $50.00 that I can not activate. What do I do?

Reply

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D. Cannon
O'Fallon, IL, US
Feb 05, 2021 5:12 pm EST

I received a My PrepaidCenter.com Visa Debit Card two weeks ago after purchasing four new tires at Autohas BMW in St. Louis, MO. I have attempted to activate the card more that a dozen times unsuccessfully. There is no way to resolve this matter other than by phone or on-line. This is starting to feel like a scam (i.e., collecting personal information from unsuspecting consumer for illegal purposes, etc.). Based on my experience with this company, I will not make any future purchases based on a promised credit/debit card rewards program. This entire process has been time consuming and a total waste of time.

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Otezla
, US
Aug 11, 2018 8:15 am EDT

Good luck reaching Kent Patterson of Hawk Incentives. I've called and emailed all week long and there has been no response.

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Kent.Patterson@bhnetwork.com
, US
Jul 06, 2018 4:39 pm EDT

Rebate Special Services

Dear Consumer Calex425:

We received your compliant regarding your $120.00 Discount Tire Prepaid Card. At your convenience please contact me at the email address listed below in regard this matter.

Thanks,
Kent Patterson
Complaint Analysis
Kent.Patterson@bhnetwork.com
HawkIncentives.com

Blackhawk Engagement Solutions is now Hawk Incentives, a Blackhawk Network business

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MyPrepaidCenter.com
Aug 02, 2018 2:15 pm EDT

Dear Calex425:

Good afternoon, if this complaint is an ongoing issue for you still. Please provide me with the Prepaid Card # on the front of the card (4204-XXXX-XXXX-XX95) so that I can look into this matter. Please refer to my information listed below with regard to contacting me.

Thanks,

Kent Patterson
Senior Operations Account Analysis
Hawk Incentives, a Blackhawk Network Business
700 State Hwy 121 Bypass Ste 200
Lewisville, TX 75067
t: 972.538.7277
f: 866.964.0552
Kent.Patterson@bhnetwork.com
HawkIncentives.com

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11:36 pm EDT
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MyPrepaidCenter.com coopertires award card

I was given a gift card with a $70 balance & to my surprise, the damn card has an "expiration date" which it should not have by law! I went to pay for my gas & was told that by the cashier. I couldn't pay for my gas due to this unknown date, therefore i'd really appreciate it if you'd send me another card or reinstate this card on the grounds that this money belongs to me! I didn't send in for the gift card just to get the shaft after I spent almost $800 for tires! You may contact me at the following number. [protected] day or night! Please, just give me back what is rightfully mine.

Respectfully, ed holmes

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Otezla
, US
Aug 11, 2018 8:16 am EDT

Good luck reaching Kent Patterson of Hawk Incentives. I've called and emailed all week long and there has been no response.

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Melody Joy Kostansek
, US
Jul 16, 2018 1:02 am EDT
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My prepaid card work when I tried paying for something on line.
I activated the card and that was success .
Why can’t I use it online.
This isn’t cool. I did what you asked me to by referring someone to your company. I want you to make good on this or I’ll tell everyone to cancel your service..
melody kostansek

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5:22 am EDT
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MyPrepaidCenter.com poor customer service over the phone

On 23 June 2018 I called MyPrepaidCenter.com to request a new prepaid card as my current one had expired. I was charged $15 for the replacement card which seemed an acceptable charge, however this took nearly 25 minutes to arrange over the phone.

I was on hold for nearly 10 minutes, and then the person I spoke to over the phone seemed apathetic and was incredibly slow, asking me to repeat things over and over again - even simple things such as the spelling of words. There were large pauses in between me providing her my details and she did not seem to be focused on my call at all. Because I was calling internationally this call cost me over £30, which I am not happy about. This should have been a simple call but I have been charged a large amount because of poor customer service.

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12:20 pm EDT
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MyPrepaidCenter.com card expired and I cannot contact the company about it

I have just been robbed of $100. This is a crooked company. A scam.
I received a $100 credit card as a promotion for buying a Walther Arms pistol and the card was expired. No way to reach the company to get another card. The card was issued by MyPrePaid center. There is no way to contact them either.
Noticed a lot of other complaints about this company.
The company is Black Hawk Engagement Solutions, 700 state Hwy 121 Bypass, Suite 200, Louisville TX 75067
Visa card number [protected] rebate card.
I would like to have a new rebate card as resolution.
Thanks.

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2:23 pm EDT

MyPrepaidCenter.com error with the amount of reward card

We were given a rebate form by Big O Tires in Issaquah for purchasing KYB World Class Shocks & Struts. The rebate form was for $100. We received a $40 card. We did not know that it was only $40 because the dollar amount was covered by the activation sticker. When we activated the card it showed that only $40 was loaded on April 23. We no longer have our copy of the rebate form as we didn't think we needed it anymore. The activation sticker did a great job of hiding the real value of the reward card. We are disappointed that the reward card was $60 less than it was supposed to be. Ripoff.

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9:09 am EDT

MyPrepaidCenter.com coopertires reward visa debit card

I purchased four new tires and received two reward Visa Debit Cards. One I used the other I was waiting to use. Tried to use it last night, May 5, 2018, to find out it had expired. Very disappointed that there was a time frame in which I needed to use it and extremely frustrated that I was unable to speak to a person.
The tires were not inexpensive and the rebate was the incentive to purchase. I would appreciate it if a new card could be issued.

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12:08 pm EDT
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MyPrepaidCenter.com customer service

I am very frustrated that there is no way to contact a live person at MyPrepaidCenter.com. Everything is automated.
I received 2 visa debit cards for a rebate and misplaced them before activation. After I found them they had already expired. I had only had them 6 months. I would gladly pay a fee to have them replaced but since they have expired and were not activated there is no way to get to speak with anyone. It feels like a scam to have such a short life on the card.

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Jean J Kathy
, US
Dec 03, 2020 3:10 pm EST

I am finding myself in the same scenario. I have two visa cards, both got buried in my wallet and now have expired and wont let me activate even though clearly printed on the card is a notation that Funds Do Not Expire! so how in the world does this sound right. no way to access funds, sounds like funds do expire with the card and the company keeps your money

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9:47 pm EDT

MyPrepaidCenter.com $3.95 per month maintenance fee is a scam!

This is scamming at its finest. Use your rewards card or lose it... literally. After your card expires, you're charged a "maintenance fee" of $3.95/month. What's a better business model than selling rewards cards and then stealing that money back by charging a completely ridiculous, arbitrary monthly fee that deducts from your card balance? I'm sure there's a lot of effort this joke of a company makes in maintaining that plastic card collecting dust in your wallet. Oh, and good luck reaching customer service. If you're ever able to get through, make sure you have an Indian interpreter handy.

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Update by Jacob R
Apr 30, 2018 9:48 pm EDT

Update: MyPrepaidCenter.com is still a scam.

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10:25 am EDT

MyPrepaidCenter.com prepaid visa card

Absolutely Ridiculous! The website won't even allow me to activate the prepaid visa card even though all information entered is correct. If it cannot be done easily within 30 seconds to a minute then its not worth activating at all especially since rip off company Thred Up who sent me the card only loaded $1.80 on it. What a joke! All the stipulations that come along with using the card make it that much worse! 1 star!

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1:04 pm EDT
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MyPrepaidCenter.com prepaid rebate card

I received a $20 rebate for a purchase. Was waiting to use it on a particular item once I had saved enough to pay for the rest of the purchase along with the $20 prepaid card. Come to find out it expired after a few months. This is a rebate scam, they know most will not be used within the small time frame given. I was basically robbed of $20 by these people.

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SoulTraySky
, MX
Apr 26, 2018 1:28 pm EDT

i too as ased this is no resolved incounta
is a really scam join
resolvet or reconsidered to mess press
is an juibe of desarrolo
pliz sen me the garabate

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7:05 pm EDT
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MyPrepaidCenter.com retirement gift card

I just pulled my workstride reward card out that I received for my 25 years of service and realized it had expired. I was looking for something special to use it on and finally found that purchase. Is there a way to reactivate this card or do I need to contact the company I retired from to do that? I've only had the car a year, typically gift cards have a longer expiration time frame, this is disappointing to say the least.

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7:15 pm EDT

MyPrepaidCenter.com gift card

I am so annoyed by this company. I thought they would need to adhere to the minimum 5 year expiration requirement but they don't! Instead there is barely enough time to use it and there are no exceptions (I lost the card and thankfully found it, but a month and a half after the expiration). The kicker is, I had a merchant refund money to that card months ago and now I have no way to access it because it costs more to get a replacement card than the balance on my original card. I advise anyone looking to gift a universal gift card to go elsewhere!

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6:40 pm EDT

MyPrepaidCenter.com visa prepaid card

I had over 50 dollars on my card, it says the card expires 1/18 but the funds do not expire. there is a maintenance fee of 3.95/month after 1/18, but I can't even check the exact funds on the myprepaidcard.com website anymore when i type in the correct info. I've retried 20 times with the correct info, this is ridiculous I can't see how much is left on my card.

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11:51 pm EDT

MyPrepaidCenter.com pirelli $60 rebate visa

I want to use my rebate debit card I got from Pirelli Tires that I was told didn't have an expiration date but am now being told when I tried to use it that it has expired. How can a rebate debit card expire when I haven't used any of the cash on it? I can pay a small fee to have the card reissued with a current date. Thank you.
Card # [protected]
$60 ccv 755

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12:50 pm EDT
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MyPrepaidCenter.com visa debit card

I received a LG Debit Visa Award card in the amount of $200 only to find out today that the expiration date was 02/18 when I went to make a purchase. I have never had a card expire that fast. Unfortunately, I have been out of town due to two deaths in my family and have been unable to use the card the past 10 months. The short valid thru dates will make me never make purchases again with any type of rebates attached. I would really like to get another card sent to me with the balance attached.

Lisa Koppes

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3:09 pm EST

MyPrepaidCenter.com prepaid visa

I am an owner of our business & we receive prepaid visa cards from ASCO when we purchase parts from them. I have at least 4 that I called about to check the balance & they all say account has been suspended so I stayed on the line to talk to someone who could barely speak English & was told that all the cards were suspended & he said he could not share anymore info with me unless I could tell him the last purchase made on the cards. I explained that I could not remember the last purchase on any of them because it was 2016 when I thought I last used them. I explained that he should verify my identity by either Name of business, SS#, phone #, Fed Id #. Something besides the last purchase. He refused to tell me the balance on any of the cards that I was actually holding in my hand. I told him that I was going to contact the Attorney General because that sounds like a scam to keep people's money. I had to spend money to receive those cards. I would appreciate your help with this matter or I will seek help from our Att. General.

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2:38 pm EST
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MyPrepaidCenter.com discount tire rebate award debit

I tried activating this over 10 times have yet to be successful I called the Customer service number that's a joke a Representative answered and because I did not want there promotional card he began yelling saying hold on I advised him I only want help with the activation I feel this is a scam and the Customer service is horrible. What happened to actual customer service?
I was told from Discount Tire this was a rebate check they should just give you the adjustment this is more of a hassle.

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Sophia Goldin
Delray Beach, US
Jun 10, 2022 2:37 pm EDT

I am wondering if I can use my prepaid card to buy groceries?

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11:47 am EST

MyPrepaidCenter.com amount not returned for a cancelled transaction

1. Nov 18th I make a purchase on Costco.com using my gift card. But I decide to cancel it the same day.
2. Funds have already been taken out of my gift card.
3. I call a week later to check why the funds haven't been returned. Customer service it takes 8 days and the transaction was shown as pending.
4. I call on the Dec 5th with both Costco and Prepaid Center on the call. Costco confirmed that it made the reversal and Prepaid Center acknowledged the reversal and said the funds will be back on the 8th.
5. I call again on the Dec 11th since the funds aren't back yet in my account. I am told by the supervisor Rafael that the amount will be back on the Dec 13th since it takes 8 days to get the money back.
6. I call once more on the Dec 15th since the funds aren't back yet. I am told by another supervisor that all the information given earlier were incorrect and the funds would be back on the 5th of January.

An item that I did not even receive has funds taken out for a month. And the customer service keep on lying about when the funds will be back blaming it on the merchant.

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MyPrepaidCenter.com In-depth Review

Website Design and User Experience: The website design of MyPrepaidCenter.com is clean and user-friendly. The layout is intuitive, making it easy for users to navigate and find the information they need. The color scheme is pleasing to the eye, and the fonts are clear and legible. Overall, the website provides a positive user experience.

Range of Prepaid Services and Products: MyPrepaidCenter.com offers a wide range of prepaid services and products. From prepaid debit cards to gift cards, users have plenty of options to choose from. Whether you need a card for personal use or as a gift, this website has you covered.

Ease of Navigation and Account Management: Navigating through MyPrepaidCenter.com is a breeze. The website has a well-organized menu that allows users to easily find the information they are looking for. Account management is also straightforward, with clear instructions on how to check balances, view transaction history, and manage card settings.

Customer Support and Assistance: MyPrepaidCenter.com provides excellent customer support and assistance. Users can reach out to their dedicated customer service team via phone or email for any inquiries or issues they may have. The support team is knowledgeable, friendly, and responsive, ensuring that users receive the help they need in a timely manner.

Security and Privacy Measures: MyPrepaidCenter.com takes security and privacy seriously. The website utilizes industry-standard encryption to protect users' personal and financial information. Additionally, they have strict privacy policies in place to ensure that user data is kept confidential and not shared with third parties without consent.

Availability and Accessibility: MyPrepaidCenter.com is available 24/7, allowing users to access their accounts and manage their prepaid cards at any time. The website is also accessible on various devices, including desktops, laptops, tablets, and smartphones, ensuring that users can conveniently use the platform from anywhere.

Fees and Charges: While MyPrepaidCenter.com offers a range of prepaid services and products, it is important to note that there may be fees and charges associated with certain transactions or card usage. Users should carefully review the terms and conditions to understand any applicable fees before making a purchase or using their prepaid card.

Rewards and Benefits Program: MyPrepaidCenter.com offers a rewards and benefits program for its users. By using their prepaid cards, users can earn points that can be redeemed for various rewards, such as gift cards or discounts on future purchases. This program adds value to the overall user experience.

Overall Customer Satisfaction: Overall, MyPrepaidCenter.com has received positive feedback from customers. The website's user-friendly design, wide range of prepaid services, and excellent customer support contribute to high customer satisfaction. Users appreciate the convenience and security provided by the platform.

Pros and Cons:

  • Pros:
    • User-friendly website design
    • Wide range of prepaid services and products
    • Easy navigation and account management
    • Excellent customer support
    • Strong security and privacy measures
    • 24/7 availability and accessibility
    • Rewards and benefits program
  • Cons:
    • Possible fees and charges
How to file a complaint about MyPrepaidCenter.com?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by following the prompts to create a new one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MyPrepaidCenter.com. Make it specific and clear, such as "Unauthorized Charges by MyPrepaidCenter.com" or "Difficulty Accessing Funds on MyPrepaidCenter Card".

4. Detailing the experience: Provide a detailed account of your experience with MyPrepaidCenter.com. Include key areas such as:

  • The nature of the problem you faced, whether it was with account access, card activation, balance discrepancies, or customer service issues.
  • Describe any transactions that are relevant to your complaint, including dates, amounts, and what the transaction was supposed to be for.
  • Detail the steps you have taken to resolve the issue, including any communication with MyPrepaidCenter.com's customer service.
  • Explain how this issue has personally affected you, such as financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like social security numbers or full credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MyPrepaidCenter.com, whether it is a refund, card replacement, or other solutions.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from MyPrepaidCenter.com or other users to further your case.

Frequently asked questions (FAQ) about MyPrepaidCenter.com

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Is MyPrepaidCenter a legitimate prepaid card provider?

Yes, MyPrepaidCenter is a legitimate prepaid card provider that offers prepaid cards for various brands and purposes.

Is MyPrepaidCenter a scam?

No, MyPrepaidCenter is not a scam. The company is a legitimate prepaid card provider that has been in business since 2004.

Can I trust MyPrepaidCenter?

Yes, you can trust MyPrepaidCenter. The company has a good reputation and has received positive reviews from customers.

How does MyPrepaidCenter work?

MyPrepaidCenter allows customers to purchase and manage prepaid cards online. The company also offers customer support and account management services.

Does MyPrepaidCenter charge fees?

Yes, MyPrepaidCenter charges a small fee for each prepaid card transaction. The fee varies based on the type and amount of the prepaid card.

Are there any hidden fees when using MyPrepaidCenter?

No, there are no hidden fees when using MyPrepaidCenter. The company is upfront about its pricing and fees.

How can I be sure that my MyPrepaidCenter prepaid card is legitimate?

MyPrepaidCenter guarantees the authenticity of all prepaid cards purchased through its website. The company also provides a refund policy for any issues with prepaid cards.

Are there any complaints about MyPrepaidCenter?

Like any company, MyPrepaidCenter has received some complaints from customers. However, the company has a good track record and has resolved most complaints satisfactorily.

Is MyPrepaidCenter affiliated with any other companies?

MyPrepaidCenter is an independent prepaid card provider and is not affiliated with any other companies.

How do I know if MyPrepaidCenter is the right prepaid card provider for me?

You can determine if MyPrepaidCenter is the right prepaid card provider for you by researching the company, reading customer reviews, and comparing its fees and features to those of other prepaid card providers.

Does MyPrepaidCenter offer prepaid cards for a variety of brands?

Yes, MyPrepaidCenter offers prepaid cards for a variety of brands.

Does MyPrepaidCenter offer international prepaid cards?

No, MyPrepaidCenter does not offer international prepaid cards. The company only offers prepaid cards for use within the United States.

Can I personalize my MyPrepaidCenter prepaid card?

No, MyPrepaidCenter prepaid cards cannot be personalized. The company provides cards with predetermined designs and denominations.

How does MyPrepaidCenter handle returns or exchanges?

MyPrepaidCenter does not handle returns or exchanges for prepaid cards. Customers should follow the specific return policy of the merchant from which they made their purchase.

Does MyPrepaidCenter offer any additional services besides prepaid cards?

No, MyPrepaidCenter only offers prepaid cards.

How do I contact MyPrepaidCenter's customer support team?

MyPrepaidCenter provides customer support through email and a toll-free phone number.

Are the prepaid cards on MyPrepaidCenter updated regularly?

Yes, MyPrepaidCenter updates its prepaid card selection regularly to ensure they are current and valid.

Does MyPrepaidCenter have a mobile app?

Yes, MyPrepaidCenter has a mobile app that allows customers to easily manage their prepaid cards on-the-go.

Does MyPrepaidCenter offer any loyalty programs?

No, MyPrepaidCenter does not offer a loyalty program.

How does MyPrepaidCenter make money?

MyPrepaidCenter makes money by earning a commission from the brands whose prepaid cards are featured on the website. The company charges a small fee for each prepaid card transaction, which helps cover its operational costs.

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Contact MyPrepaidCenter.com customer service

Phone numbers

+1 (888) 900-2347 +1 (877) 227-0956 More phone numbers

Website

www.myprepaidcenter.com

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ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with MyPrepaidCenter.com?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with MyPrepaidCenter.com Customer Service. Initial MyPrepaidCenter.com complaints should be directed to their team directly. You can find contact details for MyPrepaidCenter.com above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about MyPrepaidCenter.com. Discuss the issues you have had with MyPrepaidCenter.com and work with their customer service team to find a resolution.