I wish I can give this company a zero star... Great at selling in store from the sales associates, however, the follow up process, customer service, and warranty dept are just absolutely garbage. They will give you a run around and then they ghost you. I've been dealing with living spaces customer service and warranty dept since the 1st week of delivery in dec. 2025, and it has been a nightmare. I purchased a customized couch set and 2 of the 6 cushions were 2xs softer than the other 4. Since, i've called a gazillion time to have them replaced, and all they can say is... We can give you 10% discount on the couch. Noooo... How about honor the quality of your product. It's not about the money... Clearly if I can afford to purchase a customize couch, I am not seeking for any cookie cutter couch, I am looking for specificity. I can get random couch at a big box furniture store. Living spaces need to step up your follow-thru game. If you talk the talk, you need to walk the walk. Moving forward, I will boycott the company and tell all of my network that this company is absolutely horrible to deal with after purchase... Just like a car dealerships.
Recommendation: Read all the reviews from various platforms...yelp, BBB, complaint board, etc.