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Living Spaces Furniture Storeselling damaged furniture and fraudulent contract

Buyer beware!!! Living spaces furniture store fine print tells you that you can refuse to take delivery of damaged furniture. In case that happens, you will not be charged restocking fees.
What living spaces doesn't tell you is that first, they will take back the damaged furniture, and then they will turn around and charge you not only a $99. 00 fee for delivery but an additional $150. 00 "restocking fee, " if they decide that their furniture was not damaged enough to warrant you refusing to take delivery.

Recently, i bought and attempted to take delivery of a leather couch set ans a coffee table, not once but two times. But both times, i got damaged furniture - - the legs of the sofas had major dings, the leather stitching was frayed, and there was even a rip underneath one of the pieces. The table had multiple scratches. The delivery people handled the furniture very roughly, almost throwing pieces down on the road without protection. When i complained to the customer service person while this occurred, he simply didn't care. He even confirmed that i would not be charged for the returned furniture nor for the restocking. Yet, a month later, the bill reflected the charges anyway, and when i called to clear it up, they were rude claiming that "they" did not see the damage i had identified and so, i had to pay for restocking. They further challenged me to go to small claims!!!

Responses

  • Le
    leoandme Aug 25, 2009

    I have the same experience too. And this is a sofa that we have sent back because of tears. The tears were on different places. The customer service employees are rude and i agree, they dont care about it. I took pictures of the defective items and i will be more than happy to take them to small claims court if i get any charges. I will keep everyone posted with my experience. I dont have the sofa yet. . .

    2 Votes
  • Pa
    paco_01 Apr 08, 2010

    I do not agree with you guys. My experience at LSF was wonderful I think you guys are picky sons of ###. You nick pick for the stupid ###. Get a ###en life ###ers.

    -4 Votes
  • Le
    leoandme Apr 10, 2010

    I dont think that your lenguage is welcome and it will not sove anything. You must work for LSF and your commision is now less. I will report your (bad) comment to the appropriate individuals and investigate if you work for LSF and may press charges. BTW you need to seek help.

    0 Votes
  • An
    annym1 Mar 26, 2011

    I worked in LSF call center and i can tell you I answered over 600+ calls a week, alone in a basketball court size room, we are all over worked, the call center is located at the la mirada area...dont ask for the owner..we cant give that info. After working there a year..the furniture is very low quality..shop around you will get the same quality as a mom and pop store..
    and forget the warranties...we want you to get it..so when you call...we can tell you that you voided it. I work there and I feel sad for my co-workers
    that would want to give you the service you need, but the owner says different..he wants profits. so well just tell you to please hold..
    hey and the the main guy you want to talk to for call center is...lol...we cant tell you that either. but i think his name is? louie espitia...oops

    -1 Votes
  • An
    annym1 Mar 26, 2011

    I worked in LSF call center and I can tell you I answered over 600+ calls alone in a week, in a basketball court size room, we are over worked, the call center is located at the la mirada store, dont ask for the owner, we cant give that info and he wont take calls. After working there a year..the furniture is very low quality..shop around you will get the same quality as a mom and pop store and forget the warranties...we want you to get it, so when you call, we can tell you that you voided it. I work there and I feel sad for my co-workers that would want to give you the service you need, but the owner says different, he wants profits.so well just tell you to please hold..and come up with an excuse that wont cost the company any money. Hey and the the main guy you want to talk that runs the call center is...lol. We cant tell you that either. but i think his name is? louie espitia...oops

    0 Votes
  • Lo
    loretpaul Dec 18, 2011
    This comment was posted by
    a verified customer
    Verified customer

    They sell used furniture for new. We bought a Dresser for 860 $ Went in to pick it up it had dents in it was informed by the person helping us that it probably was a floor model for if it was a new dresser they would receive it in a cardboard box. Well we paid for a new piece of furniture. Went to talk with the Manager she could have cared less as to my satisfaction. But what they did I would call switch and bait or fraud. So buyer be ware this is not an honorable company. For if they try to take advantage of an old lady what will they do to you, never go into store 04. if you do good luck. Living Spaces furniture is not Honorable...

    0 Votes
  • Hw
    Hwy111 Dec 20, 2012

    I have also had a horrible experience with this furniture company. They too sold me a damaged used piece of furniture that I was told was suppose to be brand new in a sealed box. The $820 server I purchased was not in a box and only covered with a thin piece of saran wrap. There was damage all over and scratched glass and warped doors that did not close. The back panel had screw holes that were re-drilled numerous times and drilled right into the veneer.
    I refused to accept the piece and called the operations supervisor for the Rancho Cucamonga store where I purchased it and he said he would refund my money. He refunded my money after 8 days but not the full amount. He did not give me back the $69 delivery fee.
    I called him and asked why and he said it was because upon inspection of the returned piece, they found that their was nothing wrong and therefore I had to pay the delivery charge. I told him that was BS and he knows it and the little twurp hung up on me...he couldn't handle the heat and wimped out.
    This company is a scam and yes, they sell nothing but used low quality furniture. I called the call center and reported the operations supervisor, his name is Charles BTW, and they told me that they are going to refund the delivery charge.
    I have already notified my charge card company about these scammers and if they don't refund back the delivery charge, they will take it off anyway.
    People, don't buy anything from this company, they will rip you off and when you confront them with a problem, they don't have the balls to deal with it. They either put you on hold or hang up on you.
    I am telling EVERYBODY I know about this company and their practices. Everybody they hire are all low-lifes...appropriate for the low quality furniture they sell.
    Please stay away from them!

    0 Votes
  • Lo
    LoydPogi Jun 14, 2013
    This comment was posted by
    a verified customer
    Verified customer

    DO NOT BUY FROM LIVING SPACES!

    So I bought a dining set from them worth $2k+. Their sales guy offered me to buy the VIP warranty for 5 years so if something happened to the furniture, they'll fix or replace it, no questions ask. They will even send a technician to my home to fix it without any costs - parts and labor. And so, I bought the extra warranty.

    After 3 months, 5 of the 7 furniture (4 chairs, 1 table) broke. The legs became loose and they shake -- table and chairs. My wife even almost fall when she sat on the defective chair. And so I called their Warranty department. I reported issue, they asked for photos which I sent to them. Then, after a few days, I received an email from them that it will cost me $99 for them to pickup the furniture. I was like "what the hell!?", I bought the extra warranty for this. Their explanation was, transportation - pickup was not part of the warranty!?!?!?!. So I told them, okay then, have your technician come to my home to fix the furniture. They told me that it will still cost me $99 for the technician's transportation to go to my home?!?!?!?! what the hell?!?!? They said the only way to get away with the $99 fee was if I drop off the furniture to their facility in Rialto, CA. I told them are you guys nuts, your facility is about 90 miles away from me and why can't I drop them off on the store? They said no and it has to be in Rialto. What a nightmare!

    1 Votes
  • De
    Decemberrose Jan 10, 2014

    Good service inside the store but the worst service after they deliver your furniture and breaks two weeks later. I submitted an email Monday with pictures as I was told, along with detail summary of the problem and no phone calls from living spaces warranty dept yet. I sent a second email yesterday too. Purchased a memory bed and after two week my box spring broke. This tells me what cheap product this store sells. I had my previous mattress and bed for 17 years and never had any problems. I will never ever buy at living spaces again. They sell trash.

    0 Votes
  • Me
    Mesaice May 28, 2014
    This comment was posted by
    a verified customer
    Verified customer

    They delivered an end table with teeth marks in it from a saw blade, since I signed the delivery release they, would only replace it if I paid a restocking fee and another delivery charge, that was a lot more than the price of the table.

    0 Votes
  • Ei
    Eilen Jun 13, 2014

    Has anyone had any success in getting their money back from Living Spaces for defective furniture? And if so, how did you do it?
    Has anyone taken them to small claims court? Has anyone put in a complaint with the Better Business Bureau?

    Please share any successes you have had so we can follow suit.

    0 Votes
  • Ma
    Maryace Jun 19, 2014

    Please don't buy living spaces furniture they sold me defective furniture and they wanted to
    Charge me 500$ after 2 weeks of waiting for a manager call back and dealing with horrible customer service . I went to the showroom with pictures of the damages they wanted to get rid of me so they agreed to exchange the furniture . Now three weeks later the send me the wrong furniture and now they want 600$ to take it back I really feel they did this on purpose they were going to keep my money no mater what. I spoke to Martha the manager and she said we have your signature so you have to pay..
    How can they get away with this:(

    0 Votes
  • Cd
    cdub1 Oct 08, 2014

    I just bought a recliner and 6 weeks later it stopped reclining...motor broken I guess...cannot get anyone to help...ultrashield will not respond and living spaces just keeps telling me to call ultrashield...never never buy from this place and do not buy any silly warranties because they do not honor them...

    1 Votes
  • Ma
    mariaalarcon Dec 23, 2014

    i bought a living room set and after a month the couch broke i called they came and pick up i paid $100 service fee its been 6 months they have not fixed or returned

    1 Votes
  • Na
    nailed1977 May 10, 2015

    I am going through the warranty hoops. I bought couches that disintegrated in less then a year . paid my 99 dollars service tech came out, not repairable on site. They picked them up today . if anyone has any tips on getting replacement, please share . I do not want the same couches back for piece of mind

    1 Votes
  • Re
    Renee S Jun 22, 2015

    We walked into the Vista Living Spaces and found a couch we liked. The sales person said it was bonded leather and not 100% leather that is why it was cheaper. We bought the VIP warranty and they circled the leather items that were covered on our paperwork. A few months later the back of the couch started cracking and peeling. I called right away, we only had the couch a few months. Finally after two months someone came out and took a picture and said in 2 days I would be called on a date to be fixed. After two months I started calling and calling. The VIP warranty people and the gave me the McCuster people they said made the finally decision. I called the for months and now its June and I had a message left on my recorder its not covered. No explanation, no name, no number . I started calling again. No return calls and no one could help me. Finally talked to "Charles" at McCuster. He said my couch was "plastic" and therefore would fall into fabric and not covered. No one from the sales person to the warranty people and all the calls I made ever mentioned that! I googled the couch and there it was "plastic" I would have never bought a plastic couch. We were furnishing a cabin and wanted something not too expensive and did not mind a "bonded " leather. They said sorry you were told wrong but oh well too bad. Don't buy the warranty its a waste of time and money and you can clearly see reading all these comments. Don't even shop there. They didn't care that I am calling the BBB, consumer affairs and a attorney friend that just happens to work with consumer problems. They did not care one bit!

    2 Votes
  • Er
    Ernmeister Jul 10, 2015
    This comment was posted by
    a verified customer
    Verified customer

    I bought a lot of new furniture in Feb of 2015 inclding the warranty package for VIP. Our one couch was broken, called VIP in late April to report, received a claim number. I've called them back several times to find out status of someone coming out and looking at the damage but as of 7/10/15 no one has called or emailed us to see the damage. Called Living Spaces several times and complained of the lousy service from VIP and to make things right by either coming out themselves to look at the damage, or replace it. They told me the management can't do a thing until VIP gives them the go ahead. Finally had to file a claim against them with the Attorney General of California. I'll never buy from them again.

    0 Votes
  • Di
    diandyy Aug 11, 2015

    I loved your magazine...because I loved looking at the rooms styled by Jeff Lewis. He is my dream designer! Simple but sophisticated. Edgey but traditional. He is a master at pulling it all together. Totally agree with his distain for the employee that dropped the ball, or the plates, pitchers and candles for the shoot he was asked to style. You let him go...so I let you go! Goodbye Living Spaces. You blew It! Jeff...if you ever need a house to make over...find me...I am your biggest fan. Love Jenni too!

    0 Votes
  • Mi
    mikyoung Oct 05, 2015
    This comment was posted by
    a verified customer
    Verified customer

    Do not buy furniture from here.When you buy new furniture, they send you used items. They trick you and fool you, thinking that you will never find out that you got used and worn out furniture. They clean them really good so it is hard to catch. Hoping that they will never get caught. Well I caught them. So watch carefully

    I bought 2 new boyd sofa and they send me 2 used sofas. The inspection guys came and took it back and apologized for the inconvenience because it is obviously used and worn out furniture.(They were good about the situation).They charge you full price for used furniture. Ridiculous!!! I went back to the store and complained.They said they will compensate $80 with free delivery but later a guy named Lyuben change it to $40. He was talking to me like he was doing me a favor, take it or leave it like that way talking very manipulatively!!! very rude and ugly attitude. They don't think about you or care about you or even feel sorry for what they do to the people. They have no heart, no moral, or any shame for what they do to the customers. Stay away from these guys and from this store. Filthy liars. There was a sales person named Jenna. She said to buy one sofa furniture VIP furniture insurance so I could trick the company to cover the other sofa for free, since they are same identical ones. My husband said "don't they scan the barcode to check the item before they send them out from the warehouse to customer to check which is which and where it was purchased to know the history of the merchandise since we are buying vip furniture insurance?" and she said that's right and she quickly changed by saying yes you do need to buy vip furniture insurance for each of the sofa even though, they are same identical ones and said that they scan each merchandise to keep the record of the history of the item and for the vip furniture insurance record reference. So this means, when the warehouse sends these 2 identical sofa to us according to what Jenna said they should of known that these were 2 used sofa indeed because she said they scan them for the record since we are buying vip furniture insurance. She said clearly, they scan the furniture to see the history of the furniture. So they did know that this was indeed used items and still choose to send them out to the customer who paid for brand new item price. So be careful and watch out.

    0 Votes
  • Br
    Bronthon Adoption Oct 06, 2015
    This comment was posted by
    a verified customer
    Verified customer

    Adopt new babies from our agency today,
    adoption is currently on progress and families are needed to take them,
    contact us today [protected], [email protected]

    0 Votes
  • Zo
    Zooguy1944 Dec 09, 2015
    This comment was posted by
    a verified customer
    Verified customer

    My furniture after only 2 years and 5 months...the fabric flakes off. I bought VIP care insurance with Living Spaces, and they say they can't fix it. They say that can't get the parts. Fabric is what we need. I think they should recover it with something and give me some choices to choose from. Living spaces won't help . What a rip off this has been!

    Comments

    0 Votes
  • Ni
    nitesha Jan 12, 2017
    This comment was posted by
    a verified customer
    Verified customer

    Had completely horrible experience. Ordered a few items (order # SO-2526709), on the day of delivery I was told that one of the items is backordered and will be delivered later. I agreed to it and received rest of the order. The backordered item was one of the 2 cocktail tables that goes together.

    Next week, I got a call for the delivery for the pending cocktail table and 6pm to 11:59pm slot was booked for delivery. But when the item was delivered, it was the wrong one (not the one I ordered), so I refused the delivery. So I waited for couple of hours for nothing.

    Next day, I called customer service and notified of the issue. They said that another delivery will be scheduled. I got another call a few days after and another delivery window was scheduled (between 6pm to 11:59pm). The item arrived around 00:20 in the morning, but it was again the wrong item, which I refused again.

    Finally, living spaces decided to cancel the 2nd item, the cocktail table, (without asking me) and said that money will be refunded. When I mentioned that the 1st cocktail table that was delivered to me is part of the set and I wouldn't need it without it, they first refused the return with reason that it was outside of the 7 days delivery period. I argued that I totally intended to keep this one, but had to return only because the 2nd cocktail table has not be delivered and has now been canceled. Finally, they did agree for the return but asked me to pay 10% restocking fee, which I think it completely ridiculous since it is their fault. Instead of offering any apology for the 2 wrong deliveries and making me wait for hours in the night, I am being asked to bear the cost.

    0 Votes
  • Ha
    Hazzy2017 Apr 10, 2017

    I bought a nightstand and dresser and I left them in boxes till my daughters room was painted and new carpet installed. When I opened the dresser it was the wrong one. LS is telling me I'm out of luck because it's over 7 days. Ridiculous!!! I called my credit card and put in a dispute on charges and told my credit card the situation. I'm waiting to see what will happen. I will NEVER purchase from them again. I never thought in a million years LS would be so unprofessional and not care about their customers. I would think they would say sorry and delivery me and just deliver the correct item.

    0 Votes
  • Sh
    Sharmika Jul 17, 2017

    Don't [censor]ing order [censor] from Here or any other location. I have had to replace a dining table and bench twice. Then the last time they brought my items I was told upon delivery they were not taking the old items away. They conveniently couldn't find a manger for me to talk to. And I also had to place another order for an item that I already submitted a work order forThis is the worst thing ever. You will have better service with mom and pop or family owned furniture place. I will no longer be referring people here. If I could rate this [censor]ing place a negative zero I would. Made me miss work for this [censor]. The first time it was replaced the delivery guy told me to just use wood glue if it can loose. I told him why would I have to do that on something I have not had for more than 2 years

    0 Votes
  • 77
    775569 Oct 13, 2017
    This comment was posted by
    a verified customer
    Verified customer

    Living Spaces has the worst customer service when it comes to their honoring of their VIP Care Protection Plan that they talked me into when I purchased my couch. I have been on the phone with them for over an hour, getting either cutoff or hung up on twice. My Couch cushions are braking down but in order to make good you have to tell them 10 days from when the damage occurred. The braking down of the cushions doesn't just happens in a moment.. It occurs over a period of days or even weeks, Maybe even months. Their contract is void because they say I did not report it in 10 days even though I paid through the nose and my contract is good for 5 years, VIP C ARE PROTECTION is not VIP.

    0 Votes

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