MultiChoice Africa / DSTV review: dstv /netflix

I have a two-year contract with Multichoice for an Explora ultra package which I'm paying R711 per month which is supposed to end month end October 2023.

On the 26.08.23 Multichoice debited R910 from my account which left me puzzled. I called them the same day to inquire about the money debited. I was told that the money will be reversed into my account. I called again the next day and I was advised that i have activated Netflix on my Dstv account which I did not. I asked them to please provide a recording of me asking them to activate Netflix and was told that I did it on my decoder which I didn't do, I then asked them to please disconnect that Netflix as I don't know who activated it.

As reported, I was promised that the Netflix will be disconnected. On the 26.09.23 another R910 was debited, and I called again, and I was told the me thing again.

I then decided to go to my bank to reverse the R910 and went to Pnp to pay the R711 I'm in agreement with them for my Dstv. now they closed my service which I paid for because of a Netflix account that I don't know, and I don't even use. I feel that it's unfair because I asked them to please disconnect the Netflix account because I never activated that account. Now I paid them R711 for my Dstv but my service is disconnected meaning I gave them money for nothing.

I called them again today 09.10.23 and they insist that I must pay the Netflix before they can re-instate my Dstv. I really need help.