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From: Zandile Bogoshi - BCX
Sent: Friday, 25 August 2023 10:58
To: [protected]@dstv.com; darryl.[protected]@multichoice.co.
Cc: Zandile Bogoshi - BCX
Subject: RE: Proof of payment...ID [protected] ref [protected]
Poor customer service, lack of communication skill, no caring of your customer, just caring about profit
I have a new installation under my name S. Zandile Bogoshi, the amount of R604.00 was paid on the 08 August 2023. Immediately after the payment was down, the DSTV was connected and after two days it was connected, from there it is or was on and off.
I am tired of MultiChoice, I’ve been explaining this challenge more than ten (10) times now. I am normal (angi hlanyi) to pay one DSTV on the 29 July 2023 then the 08 August 2023.
There are two DSTV’s
- Philemon Nkubu Bogoshi [protected]…paid 25 August 2023
- Suzen Zandile Bogoshi ([protected])…..
Both account are paid from the Capitec account [protected] but with different refs. The [protected] is new installation and was paid on the 08 August 2023.
If you cannot connect the DSTV – [protected] please refund me. If you connect it tell your team not to disconnect. Should it be disconnected I will go will report this to Consumer and seek advise from ICASA and surely today the 25 August 2023 16:45 sleep over at your office till you resolve my problem. R604.00 was supposed to be for my Families basic needs according to the Constitution.
Zandile [protected]
Desired outcome: Refund because for August they failed to render the service hence I paid R604.00 orWith my R604.00 render the service for September
