MultiChoice Africa / DSTV

I have supplied a proof of payment from the bank including bank stamp but multi choice keeps declining it.

I made a payment on the 25th of October using FNB cellphone banking which is the payment method i have been using for years with no issues. Multi choice requested for a POP and i sent it but they say they do not want that format and the bank says that is the only POP they can provide. It even has a bank stamp.

I further sent an email from FNB which was stating the transaction was successful but they still do not want the POP

I canceled by internet router on 9 August, but it was never canceled as said by your consultants, from September i was charged for the interet that i canceled, even worse for internet thats not even there in the sim. I was "given" that data as they explain, nd its a straight lie and fraudulent act. How can i be given data before paying for it?

This question all your 5 consultants failed to answer it. Now my viewing has been stopped claiming that I have to pay more money wheras i pated my acces package money also extra 40 of what i dnt know. I call dstv call centers from august until today no help.

This week from Monday i spoke to more than 5 consultants more than 30 minutes each consultant, everyone stating how sorry they are and understanding my frustration being lied to that my issue will be resolved , after 2hours,tonight, tomorrow. But nothing

On the 30 of June 2022 I was called by someone from “multichoice” offering me an internet deal, I was already on price lock. The deal was explained to me that I would pay R999, I would retain the benefits I have the only thing would be I would have internet as an extra. It was a discounted offer made to pricelock subscribers. I agreed to that deal. I was told the router would be delivered shortly and I would need to pay R1300 as it included pro rata. The router was delivered and connected on the 14th of July 2022. That’s 14 days I was charged with no services, when I called the call center to connect I was told I could not connect and had to connect, which was surprising as I was already billed for it. Then I started to lay complaints, from that day on I have passed around from call center agent to another. I was told they would fix the problem then change and insist on explaining the charges. In September 2022 I was finally told my account would be fixed and I would be billed R999 monthly as per initial agreement., and I believed them because my debit order deducted only R939 and some money was refunded my faith in dstv was restored and I believed all was well until a debit order of R1324 then I was livid because it meant I was going to go through the whole mess again. Today I asked them for the last time to just sever the ties and release me from this because I can not go through this roller coaster every month to which I was told I could not and would have to settle the contract as the cooling off period was over then they can cancel the account. I asked the agent how is this information now suddenly used when I have ask from day one to cancel. They can not provide me with any proof of any conversation because apparently it was an outside company who made the deal. The is no record of any conversation or anything I have requested since the 12th of July 2022. So I want to report the fraudulent activities that taken place in the multichoice account and my bank account. My customer number with dstv is [protected]. My name is Thembakazi Njabulo Matebula my phone number is +[protected]. You can contact me for any additional information and evidence.

It is with a great sadness and disappointment to be sending this email. Please note that this matter was brough to your attention by myself on the 12 September 2022 after I was unable to utilize the serviced am paying for.

My DStv was well functioning until the 01st of September 2022, that’s when I was unable to access my additional products such as Showmax, extra movies and Disney+

I then contacted your call Centre on the number [protected] from my contact number [protected] where I spend 24min 26sec using my airtime with no luck/success.

On the 13 September I contacted the same number as above, where I spend another 34min 32 sec, after a long call, I was put on hold until I disconnect, and I decided to make another call and time spend was 16min 26sec, I then demanded to talk to someone senior whereby I was called by a lady who tried to assisted however she failed to resolved my query, she then promised to call me back, until today am still waiting her call back.

On the 20th of September 2022 I made another call, and a gentleman said will ask his superior to call me back, of which they never called until this day.

On the 3rd of October 2022 I called your institutes again and I spoke to Aphelele time spend 14min and she said Hadley Beuk will contact me after 12 o’clock, and she never did.

I then called after 12 o’clock and I spoke to Xebile Zama spend 18min on the call she also placed my call on hold until I drop and redial Senwabile Bmingane, after I asked to talk to her superior, she got me her colleague Asematle Ngolomber (pathetic) who was so unprofessional I then demanded to talk to Eviwe Gqotholo, my consent was explained to her and she asked me to hold while she is retrieving my calls, after almost 30min of waiting for her Senwabile came to the call and dropped it.

I found this to be utterly and totally unprofessional and am unequivocally sure that this kind of service is not tolerated nor acceptable by Multichoice and no customer should be treated in that manner.

Hi team my name is Sibusiso Sibiya I have a problem with DSTV SA a decoder keeps appearing in my name I have been calling for the past 6 to 7 months asking and begging them to remove that decoder in my name they will tell me its removed and it will re appear again with huge amounts that I have to pay I have even sent emails to their customer service of which they do not reply for them the expectation is that I have to pay the amounts that I don't know I have asked them to remove that decoder in my name they haven't I'm sure they have all the recordings of my calls past and present when you call them they mention the poppia act but they don't follow it cause they keep allowing people or whoever that is activating using my details that they say they are protecting and they not I'm sick and tired of this it's been months of me using my money to call them sometimes they tell me to hold until I run out of airtime as I type this message I have been made to hold again for a long time I'm frustrated and helpless I feel like dstv is scamming me nje

My DSTV Now login all of a sudden has not worked for over a month. I have called into Multichoice 4 times and still has not been resolved. The Agent promise to comeback to me and they don't. Nobody phones me about the progress of the incident, I have to phone the customer service line every time and start the query over although I have a reference number [protected]. My customer number is [protected].

My ID number: [protected]

My DSTV has not been working since +- 25th October.

I am watching DSTV on my Smart TV's and I kept on getting a message that I am logged on to more than 1 device.

I called the callcentre 28th October and they told me that DSTV had a technical problem with the Smart TV's and they are busy resolving the problem.

I called again on 31 October and they then took me through a 1h30min process of troubleshooting and doing this and that... one of my TV's were playing and the other was not and told me that DSTV is not compatible with some Hisense and Samsung TV's since October.

The Tv it wasn't playing on was a new TV I bought in Apr. I called the store and told them about my problem, and they acknowledged that there is problem with DSTV and the Smart TV's.

Because of this I called Multichoice back again and spoke to Patricia

Time: 13h39 Date: 31 Oct

ref: [protected]-I71

I asked her to cancel my subscription as it is of no use to me.

My Debit Order still went off my account today 03rd Nov.

Despite that my DSTV channels are restricted and on the chat line they told me that this is so because my account is closed. Why are you still deducting money.

Multichoice is really a waste of time. I have had endless problems over the time that I was a subscriber.

IT IS REALLY DISGUSTING!

Fozia Sulaiman - [protected]

I am writing this on behalf of my pensioner father who is the account holder but I have been assisting him with this matter as he is old.

This whole mess up started when a cashier incorrectly paid dstv when my father was going to pay for his accounts.

We then called dstv call center to ask for the refund and this was on the 6th of September 2022. A consultant then asked us to forward a copy of my father's ID and bank statement with an account number where the refund should be paid into of which we sent it the same day around 6pm. The following day the billing escalation sent an email verifying the refund and requested the proof of payment which was sent the same day. My father was called by a consultant and he confirmed his details for securitypurposes. We were then informed the refund will be sent within 7 working days of which this did not happen. I then called dstv to find out what's happening and only for the consultant to tell me the previous consultant did process our claim and that she will do now and that means we must wait for another 7 working days. Till this day my father still has not received his refund, I called dstv again today and only for the consultants to tell me they don't have the banking details where the refund must be sent to. I asked to speak to the manager but the manager has no interest in talking to me only sends back the consultant to me and I'm not interested in talking to consultants anymore because I've spoken to 5 with no help with this matter. I am very disgusted with the services we've received. What was the whole point of sending documents and confirming with consultants over the phone if nothing has been done?

Good peter I have a problem with dstv I have order dstv explored they come and instaled so now the problemi am facing is that they told me to pay 3800 of which we never agree about so in september they take 899 in my bank after that they stop my viewing as I speak my dstv is close when I call them they told that they will fix my problem since they didnt do that and my name is on itc now because of them with poor service what should I do

I contacted a DSTV Installation service provider on [protected] Gerard who on Monday 31 October 2022 sent Bisnet Technical Solutions to install a new LNB, once done they then originally wanted to charge me R2,625. After further discussions, they then wanted to charge R1,823 of which I informed them that I could get a brand new DSTV Explora, with Dish, LNB, Cable and Installation for R1,699. I seriously think that DSTV needs to look at who they accredit as their recognised installers. I am sure that these people, as they saw that we are pensions, thought that they could drastically overcharge us. When I contacted Gerard he was not at all interested in what I had to say.

its becoming a bit sickening that the dstv decoder keeps on crashing, in the past 6 months this is my 4th decoder, i cannot keep on going to an outlet to change the decoder and they provide me with refurbished device that crashes after a month, after complaining to the insurer, they gave me a new decoder and guess what this one gave up also. this is beyond frustrating. i pay a premium price every month for the past how many years and is this the kind of service one receives. something needs to be done i cannot keep on going to an outlet to change decoders, i am really sick and tired of this and demand that something gets done. the above is putting my frustration lightly in comparison to how i actually feel about this. please can someone get this resolved

I have streaming Dstv with my Fibre and Chromecast for over 4 years now. It worked until 3 weeks ago. I have called the call centre and went through various tasks to fix this. Nothing can be fixed. I have also tried on various TVs and still have the same problem. I pay my Dstv on time sine inception, and can't pay for a product I can't watch. I have been watching Netflix, showman, prime video, bbcbrit and don't have any issues streaming to my TV with my chromecast.

Please can your IT department maybe check any code they have implemented that has impacted it subscribers. I'm tempted to cancel my subscription due to this issue.

ENQUIRY REFERENCE NUMBER : [protected]



hi

Please note all my services have been cut off. Please fix the billing too as multichoice is payed in advance therefore I only owe 5 days. Someone will be here the whole week so if you want to get the rooter you can get it. It’s so sad that it had to end like this but with the economy so bad fraud can not be tolerated at all costs. And I still asked for the ombudsman to report this frauds.

I just spoke to one of your agents who insists I pay the 1700 before they close the query. DSTV has really given me a bad taste in my mouth I honestly now don’t want anything to do with it. You sold me a an internet package worth R999 with everything included. I have been enquiring about this for more than three months. I was refunded for other months and was told because pricelock department sold it like that they would waiver the extra view and recording amount and that was confirmed in September 2022. In October 2022 they charged me R1300 and I asked them to rather cancel it as I was not going to go through this every month since October started I’ve been on this query being told they are waiting for recording they told me they would fix it before the debit order. It was not fixed, I reversed my debit order and told them to cancel everything. This morning everything was cancelled but I am being told I still need to pay. Pay for what when DSTV is paid in advance which means since I have no access to it I don’t pay. I can’t just pay just for the sake of paying and nogal pay 1700 that two months in advance for something I won’t watch. Please fix this, I am searching for information to open a fraud case against you. You are practically stealing my money and you can’t put off everything and leave the internet and charge five times for it when it’s the very thing that has cut ties between me and multichoice. No ways I’m not wasting my money I am also not being fooled. Cancel there’s better services out there and train your stuff to understand the product.

I am told the problem can never be fixed so can they cancel the fraud. I am ok without. Can the also re embers me for my calls money

Kind Regards

Ms TN Matebula

[protected]

I recently contacted the online help service asking why I cannot cast this app to the tv. I gave them all the necessary information they needed according to their check list. I was told that they will escalate it to the technical department and the matter should be sorted with a 24 -48 hour period. Its now 4 days later and the problem is still their

I've been contact you hotlines and whatsapp groups since 8 and it's 10 now my dstv is still not playing.. The lady I spoke to said I mst go in and have them fix the problem I mean in East London eastern cape you only have 1 store in Vincent.. Why have the whatsapp and the chat room if no1 is gna help you.. I received the worst service ever and yet you have to pay every month jst to watch this thing.. I really upset as I used my last money to please my kids and pay this thing that's now not working for there comfort.. I hight disiponted and would like a refund of my money right away.. I can't waste my time on this.

Good day, My name is Alicia I've been calling back and forth trying to get my account sorted I have spoken to 4 advisors that left me on hold and I got cut off because I didn't have enough airtime they never bothered to call me back. I spoke to two managers that was not very helpful or knowledgeable one promised me a call back within 10 minutes but never did. I called from number [protected] I gave them my number even though they can see it. I had to explain myself over and over again. I have gone to the extent to send my bank statement they managed to connect my service after many calls and explanation. but the service is disconnected again this morning. Please bare in mind that I sent two email no response and also messaged on hello peter they said they will look into the matter no response further and twitter but no luck. they keep saying that I have missed a payment and keep adding charges on my account my service is disconnected again this morning i do not have the energy to speak to any one anymore. complaint ref [protected] and complaint ref [protected]. Please help

I keep on getting error 16 when call multichoice they place me on hold for more than 15 minutes the only person that was able to clear this error was Tsepang Lepakeng while when I spoke to Siphosihle she refused to provide me with her surname call reference is [protected] she was the most useless agent I don't weather is she hired to sit the for the internet or what.The error came back on the 14 of October I called today spoke to Nolubabalwa Bhoqwala who placed me on a hold and told me she will get back to till now she hasn't I spoke to Nokubongwa Mncineka still nothing I'm at the point where I want to scream my heart out proof of payment was sent to multichoice I got a reference number for proof of payment only Tshepang was able to help can y'all get him to call me back since he is the only agent knowing what he does there immediately now and today [protected]

Good day

I'm typing this email with utter disappointment and I'm disgusted with multichoice's customer service. I called your call center on the 20 sept and spoke to Thandiwe reference for the call is : [protected]-i015 were we were in agreement that she will automate the system to disconnect the services on the 30/09/222 and the surplus funds will be credited back in to my account. She asked me to send through the documents, which I did on the same day, and the following day I received a call from a different lady telling me I did not attach my id copy which I did on the 21st 09, (please see attached as proof that documents were sent) using the same subject but until today I have not received my refund. I'm so glad that I have disconnected my services with you guys. After I have been a loyal customer to you and have never been behind with payments instead I have been paying you in advance. I was told the Sla is 7 to 14 working days and this is way over your turn around time!

the most irritating part is when I call again no one seems to know the person I spoke to. And I'm told that the surplus amount is less than what I was advised on the 20.09.22 due to the insurance that went through on the 10/10/22 which was not supposed to happen had your staff member did what she was supposed to do!. I want what ever deducted in the month of October reversed.

I want my money back immediately. The full amount as per discussed on the 20/09/22 with no deductions and I will not follow the process from the start I have already waited almost 20 days for my money. I want my money with Immediate effect or trust me I will be escalating this nasty customer service further.

Looking forward to your prompt response. If not I will escalate further.

My number is: [protected] Patricia Nkosi customer number: [protected] email address: patricia. [protected]@fnb.co.za

[protected]

Good day

This price look it’s a scam

Am writing today to complain of the service I have received lately from multichoice. I have always had a compact with PVR service, on this PVR service 1 extra view was included, I was paying a total of 539, I received a call on august from one of your employees and was informed that they can offer the same services that I had for a locked price of R499 monthly, however I must switch to a contract. I agreed and one of your installer came to do installation, am surprised now that I am told to pay an amount way more than what I was paying before agreeing to this contract, I have tried unsuccessfully to get someone to help me either cancel this contract or we keep to what we agreed on, I believe your calls are recorded and would like to request that the call be retrieved so to authenticate my story

03 May 2022 you deducted R278, 01 July 2022 you deducted R 261 & 01 august you deducted R 375

They deducted all this money before I can join the contract while I was still paying cash

My contract started on 1 September 2022 deducted R499-00 the one that we agreed

01 october you deducted R 473, but still I had to pay balance of R554.22 extra , next moth the installment is sitting at R 650 -00, am confused because I don’t know what am going to pay next month

I will appreciate your agent assistance in this matter, ( last month you suspended your services and multichoice deducted money from my account, multichoice started deducting money before I join the contract ( 03 may 2022 ,01july 2022 & 01 august ) I had to reverse because I was not on contract and surprised why are they deducting because there was no contract

Regards

livhuwani

For the month of September my debit order went off for my access and 50GB package. But no 50GB was loaded. So I phoned the dstv customer service 3 times and they said they will escalate the problem. They said they will phone me but no phone call yet to date and no 50GB. I'm really considering canceling my subscription if something is not done soon or taking legal action. I've been a loyal dstv customer for years now. I was expecting quality service but not!