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M&T Bank

M&T Bank review: Total disappointment

R
Author of the review
8:28 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more
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M&T Bank is acting as a Mom or Dad or Federal Government asking for every single transaction I made on my account, it was not enough to give information to one person, but they Blocked my account for transferring $130.00. Liying about me making transactions to other people on a daily basis. which is false. I never exceeded the Zelle Limit. The representative said she only send to few of her family. Telling me my account is suspicious because I transferred money to my family and friends and asking me why. So disrespectful and invasive. One customer service act like she didn't hear what I was asking her and hung up the phone. The last customer salesperson hung up the phone on me and raised her voice to me. Made several kinds of serious accusations. I want the Attorney General and the Better Business Bureau to investigate their behavior with minority clients. They never communicated by mail or phone call saying that anything was wrong. They just blocked the account and made assumptions about people. Terrible experience, it made me very annoyed and disappointed about them. A lot of waste of time with this bank.

Recommendation: I recommend people to look for the policy and procedures and the reviews first of the institution that is going to manage their money.

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  2. M&T Bank phone numbers
    +1 (800) 724-2440
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    P.O. Box 844, Buffalo, New York, 14240-0844, United States
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    Apr 16, 2026
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