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M&T Bank

M&T Bank review: Customer support

A
Author of the review
8:09 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I was denied access at an ATM on 3/3/26, checked my checking account and discovered I was charged. After the first call I made to customer support I was advised to contact ATM which I di. A recording stated I had to notify my banking institution. After 2nd call this representative insisted I received the money which I did not, She want to speak to my husband, owner of a different M&T debit card, as he is basically deaf , he couldn't understand her and she hung up. No return call

Claimed loss: $200.50

Desired outcome: ATM company contacted at [protected] and refund my money

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