CB Banks M&T Bank Complaints #2-21

M&T Bank review: Customer support

AnnMarieW of Webster, US

Mar 04, 2026 8:09 pm UTC

Featured review

I was denied access at an ATM on 3/3/26, checked my checking account and discovered I was charged. After the first call I made to customer support I was advised to contact ATM which I di. A recording stated I had to notify my banking institution. After 2nd call this representative insisted I received the money which I did not, She want to speak to my husband, owner of a different M&T debit card, as he is basically deaf , he couldn't understand her and she hung up. No return call

Claimed loss: $200.50

Desired outcome: ATM company contacted at [protected] and refund my money

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+1 (800) 724-2440

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+1 (800) 790-9130

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+1 (800) 724-6070

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+1 (866) 462-1156

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custserv@mtb.com

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mperini@mtb.com

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hthompson@mtb.com

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P.O. Box 844, Buffalo, New York, 14240-0844, United States

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