M&T Bank (4830 Penn Ave, Sinking Spring, PA [protected], Contact Mark Katkovcin [protected]) has joined the masses of banks forcing exorbitant overdraw fees on consumers, even when the overdraw is their own fault. In one case, mine, the phone representative--who is apparently held to no responsibility--said my account was fine, and I intended on closing the account entirely. When I attempted to close the account, I was instead informed I owed them hundreds of dollars. Their manager promised to fix it, then disappeared for six months. Every subsequent attempt to contact was rebuffed until I received a collections letter for almost $1100! That's over a thousand dollars in overdraw fees when the bank was at fault.
Upon contact with M&T phone representative around 05/1/2010, was told that all current balances were okay and explicitly told that no charges would come out of my account. One week later, received $250 in charges. Upon speaking with the supervisor for previous phone representative around 05/10/2010, was told that clearly that I was either lying or wrong. Contacted local bank and district managers to clear up the situation. Their phone representative caused the issue with an inaccurate misrepresentation. Was told by Mark Katkovcin, Administrative Vice President, around 05/14/2010 that he understood and this issue would be cleared up. He passed it on to Sonia Torres at the local bank. A month later around 06/07/2010, I sent an email to Mark Katkovcin asking for an update. I did not receive any response. Around 09/23/2010 I received a collections bureau notice that I now owed approximately $1100. This consists mostly of overdraft fees, extended overdraft fees, and late fees. The actual overcharge is unknown. I had offered to pay the amount overdrawn, and was rebuffed and told to pay the overdraft. I asked for a courtesy refund, and was told that they could refund less than half of the fees. I refused. Around 9/24/2010 I was contacted by the bank vice president stating that since I refused to accept a partial refund they consider the case closed.
I recently moved from New Jersey to Buffalo and wanted to open a local bank account (I'm with PNC in NJ). When I went to M&T in Buffalo, they wouldn't accept my NJ Driver's license as a form of ID. Never before has my NJ license been refused as a form of ID! In fact it's a holographic license and everyone needs to show either a passport or birth certificate just to get a NJ license. I had to go home to get my passport and go back to open the account.
Also, when I was opening the account, the branch manager specifically said there were no fees to transfer money between banks. It turns out I was lied to and there is a $3 fee for everytime I send money from M&T to another bank electronically.
I went to the bellefonte branch to cash a small($114.)pay check which was their ck. I cash small checks drawn...
I only have an account here because one of their mortgage officers came highly recommended. Now I'm stuck with M&T for 30 years!
*They don't offer coin counting. Not even for a fee. What kind of bank can't count coins?
*If they transfer money between your checking and savings, it costs $10. I've never had a bank charge a fee for something a computer does automatically to MY money.
*Several of their branches in my area are only open from 10a-3p. WTF?
*I have rarely overdrawn an account in my life. Since opening an account at M&T, it seems I am constantly overdrawing. Their $37 fees, which are much higher than any I've ever experienced, are facilitating my overdrafts.
Let me tell you a story:
I had an overdraft fee charged to my account when I had enough money to pay for the transaction. "Honest mistake, " thought I, so I went to the closest branch to remedy the problem. The woman at the bank told me she could not help me because I had opened my account at another branch. I thought this was the point of having branches - convenience for your customer. Silly me.
So I drove 10 miles to the branch in which I had opened the account. Conveniently, the person who could help me was out at an appointment. The people in the bank promised me a call back that day.
The next afternoon, I received a call from the bank. It seems a hold had been placed on my account. With that hold on my account (which I had no idea was there), I didn't have enough money to pay for subsequent transactions. Five or six overdraft fees later, I now also don't have enough to pay the transaction that was on hold in the first place, and now I'm charged a fee for that one as well.
They won't reverse ANY of the charges (I was willing to admit fault for having such a low balance and take most of the fees), even the one for the invisible hold.
And now I see on their website that they have overdraft protection. Which they never mentioned to me.
Thanks for nothing, M&T!
Recently I was hit with a “debit fee” when I transferred my money from M&T bank to another bank online. They never have any fees like that. And as far as I know, other banks (PNC, Bank of America, …) do not have any “debit fee” like that too. After contacting M&T bank, I was let know that they sent me a secured message in M&T system about 3 weeks before the fee started to apply.
- M&T not send me a physical letter to my address to let me know any fee structure change. I do NOT receive my statement online. What will happen to the customers that does not use M&T online banking. How do they suppose to know that?
- If M&T wants to save cost to send letter, at least M&T should call me or email an message to my email address
I am closing all of my 3 year old accounts with M&T today and switch my direct deposit to PNC bank.
M&T Bank needs to be investigated for legally stealing customers hard earned money. Between the nickle and diming fee's they fail to tell there customers, re arranging the order of transactions and holding deposits to ensure multiple ocer draft fee's. They just took $270.00 from me in over draft charges when i had over $1000 in the bank to cover the $200.00 in charges i made. I went to the bank with my print out which shows i was never even close to being overdrawn, and i am told " the funds were not available to you yet" even though my bank receipt and statement shows my balance. I have the proof and i am in search of a lawyer.
M&T Bank displayed the worst customer service I have ever experienced. I had to request a new debit card 3 times from the bank becuase they never sent it. Once I finally received my Debit card, they failed to give me a PIN code. I had to request a PIN code throught he mail. After 10 days, I hadn't received the PIN code and they claimed to send it. I made one last request and it was not sent so I called them and vented my frustration. The customer service representative made no effort to remedy the situation and blamed the Post Office. The Manager I spoke with ensured that their policy is to provide me with a confirmation number when iinformation is sent to the customer. I WAS NEVER GIVEN A CONFIRMATION NUMBER FOR ANY OF MY REQUESTS. This bank is horrible. I would recommend you to stay away from M&T at all costs. They are absolutely worthless and should be shut down.
M&T mortgage consumer beware If you are thinking of a mortgage, you must defintely avoid M&T bank. They will...
MT&T Bank has designed overdraft fee scam to steal as much money as possible from people account...
Over the holiday my personal account was charged up to $700 in overdraft fees. Some of the fees were charged...
I have a car loan that was funded by M&T Bank since Febuary of 2009. Now I have been paying major bills for 12 years now. I've never had a problem with the post office getting my bills to the appropriated destination. This includes a mortgage, other car loans, boat loans etc... I sent in a payment several months ago. They never received it. I figured maybe I forgot the stamp. It was never returned. I got another late notice the other day and I know I put a stamp on this one. I called the bank and told them I made the payment and they have to have received it. They said they haven't. The specialist was arguing with me when I wanted a pay off balance to get a loan through another bank. She blamed it on the post office. Would not take off the late fee and asked if I was going to make a payment. I told her not at this time that when I send in my next payment I will send in a double payment. She was not happy and continued to argue that it is not on their end. I told her she may not beleive me but I did send it and had everything correct on the address and stamp and that I am through with doing business with them. I could see once this happens but twice within 6 months. I don't think so. M&t is no good!!!
It is bad enough that M&T Bank now charges .50 everytime you use your pin number, this includes withdrawing your money from the branches ATM, but now they have made it a habbit to make sure they squeeze as many Overdraft Fee's as possible. For expample on 11/18/2009 my balance was $50.44 on 11/19/2009 these transactions were posted to my account $15.00. $8.01 and $5.70 obvisously i had the funds to cover these. Until a check for $70.00 went in the same day, and a day to early. So instead of charging me ONE $37.00 overdraft fee for the $70.00 check, they rearranged the order of the transactions so the largest amount was proccessed first so the they could charge me FOUR overdraft fee's to equal $148.00. This is stealing
The final straw was today. Ever since M&T bought Provident, whom I banked with for almost a decade, I have...
M&T denied me some of the Money I deposited through their ATM. I deposited 100 dollars and the bank said they found only twenty dollars. My effort to resolve the issue with the local branch turned to a nasty argument with the manager of the branch who has no respect for her clients what so ever. Taking the matter to the higher level of the management, the customer service and corporate office turned out with nothing but denial of admitting that I am being unfairly treated and my money is being ripped off. I can't do anything but close my account and move to other banks that give a much better service than M&T. I don't know how many people like me have lost their money at M&T but I warn you guys out there to think twice before you want to do business with M&T Bank.
In the last two weeks M & T Bank took out insufficient fund fees from my acount at least eight times. I have...
I have an account with M&T Bank in Virginia, well lets say I will not for long.
I am drawing Disability, and retired at early retirement.
I along with many others cannot cash a government chect with provident, I deposited a check from the government this past week, as well and could not dray on the check until Today, 10/14/09
I went to cask my monthly check for my disability today, and was told i could not cash it as they had to wait till the check cleared.
what a joke, I can go to wal Mart and cash it for 3 dollars, or go to another bank and cash it for nothing, but not at M&T bank, what a joke this bank is.
When this was Provident bank they received 151-m from the feds as a bail out, but they did not need the money, but they took it anyway, we the American tax payers paid for this bail out, and they take the money not needing it, was this to fund their lavish life styles., and party town usa.
Isn't it starnge that the very people, the Government that bails out these banks, their check are not considered good, and a hold is placed on the check, where does this stop, better yet who is going to step up and put as stop to this type of banking.
i deposited $ 300.00 in my account at 4:30 pm. my available balance was 315.23. so i withdrew 288.00 in bills. they said it was next business day and over drafted me on one bill. the next day they reversed it but that caused my account to be short because the reversal was the next day. now i have two more over drafts due to the one reversal overdraft! this bank is robbing me and there isn't anything I can due about it! I have since closed my account there but will never get my money back from them! whose supposed to be watching these low life banks!
Is anyone interested in filing a formal complaint against M&T relating to their fees and checking account practices?
I used my Visa Check card in Florida for single day rental. The agency charged my bank card $250 deposit for this $45 rental, but I didn't realize this. Returned from the trip and saw a negative balance, but to charges for that period yet. Immediately Deposited enough money to bring the account positive and then some. That evening, saw charges post, but no overdraft fees. Deposited more money to go positive again. The next day, 12 NSF fees hit. Beth at White Marsh branch refused to help though she simpithized.
It was very frustrating to hear a commercial later that evening from M&T Bank stating, "Knowing what's important"...yeah.. important that they hit you with as many fees as possible to generate income!
I balance my husband's and my checkbook every day on an excel sheet that automatically adds and subtracts whatever deposits or debits/withdrawals I make. At the end of every month, I print out the statement from M&T online banking and compare it to my register, highlighting every single transaction as I go along, just so I'm sure I haven't missed one on the page. Well, ever single month, I somehow have at least $80 which are unaccounted for. Yes, going through the printout I usually find one or two transactions I've missed, but they're usually a trip to McDonald's or something. So, I add that discrepancy to my register, so I can be sure that the next month, I am beginning with the correct balance.
So how is it that every month, I still have these discrepancies that I cannot account for, even by going back months in my online statements?? I looked on my account this morning--when, according to my excel sheet, I expected to have about $120--and I had a balance of $0 and M&T had transfered about $35 from my overdraft protection! I consider myself an extremely organized person when it comes to banking: I keep absolutely every receipt, I know when every one of our bills is due, and like I said, I balance our checkbook every day, since it's right on my computer desktop. Is M&T stealing from me?? Has anyone else experienced this problem?? Where are these hundreds of dollars going that I can't account for? I'd like to switch to another bank, but everyone I know seems to think that M&T is the best, so who else can I trust if I am not sure I can trust M&T??