Mr. Tire

For starters, I do not expect resolution. I've been a customer at the above referenced location for approximately 10 years (4 cars). Initial mgmt. was GREAT! Great communication with customers, timely handling/checking-in upon arrival, great notation of issues to be investigated, quick response time after review/findings, detailed explanation of repair options and costs, honored coupons w/o finding reasons to upcharge.

Within the last 4.5 years, this location has undergone a high management turn-over which has quite obviously impacted the workers morale. Seems like there is a struggle to find the right fit. Each of the workers know me by name. They greet me each time I'm in for service. But as of late, this new mgmt. seems to forbid any communication, the techs seem apprehensive to speak.

Also my last 3 appointments were a joke. Why schedule a 7am appointment when you know no one will be there. Not to just work on your car, but to open the shop?! My courtesy window for businesses is 15 minutes. If no one is available, I leave, business lost. This location was chosen because it was close to my job. Car issues could be addresses during the day, and picked up before or by the time I was ready to go home.

Even the courtesy shuttle offers have diminished. In the past, I could count on any of the guys to run me up the street after dropping off my car. Now this new manager simply states... I can't make any promises. Nothing more, nothing more, nothing less.

It's now one hour after my appointment time, and there's no communication regarding the arrival delay of staff. So again, why the 7:00am apt time when you know no one gets in until after 8am?!

Just poor, poor, poor mgmt. of time, staff utilization. It's a real bummer to have to shop around for a new shop home after such great treatment in the past years.

Since my time is not valued as a long time customer, I have no other choice but to seek a new spot. Such a shame that there is no accountability!

Good luck to future customers.

I so wish Henry Ramirez would come back! He was the absolute best!