Our local location (Amherst OH) was great. Have gone to them for years but the company is in financial trouble and they hired a "turnaround expert" as CEO. This means cut cut cut cut cut. There is no staff left. So much so that you can't sit in the lobby and wait for your car anymore but no one tells you this. I was told I might have to wait up to 7 hours to get an OIL CHANGE done. I couldn't wait but I had to have the work done so I had to walk home, over 1/2 mile, in a dengerous heat and humidity index, in pouring rain, wearing $6000 hearing aids, at 70 years old, with arthritic joints. When I called corporate about it their response was, gee, thats terrible, we could give you a $35 store credit for your next visit. Sorry folks, there will be no "next visit." Our business relationship is over.
Recommendation: Unless Mr Tire/Monro pulls itself out of the financial dumper, don't go there. They are not cutting prices anymore and the customer service has gone to complete hell. It's not worth the aggravation.