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Mr. Rooter Denver, COUnfinished work

Called them out because Basement was backing up due to Roots in the Main line. Quoted 1.5Hr and 100Ft of Cleaning. Plumber found seperation in line and claimed had to stop that his equipment got stuck. Claimed if it got stuck would have to break ground to repair line. Left partialy cleared line. Basically would not complete the job unless Main was to be replaced. When I explained other plumbers provided quotes, they wanted to know who so they can report them for working on a Main line that was broken. When I explained it was to clear the line until I can fix, they indicated that I can be reported for not repairing the line to the city.

Responses

  • Mr
    Mr. Rooter Plumbing Corporate Aug 11, 2009
    This comment was posted by
    a verified customer
    Verified customer

    We are sorry to hear of your recent trouble. Your business is important to us and we want to ensure each and every customer experience with our company is a good one. If you would like to speak directly with us, you are most welcome to call our customer service manager at [protected] who will be happy to assist you. Sincerely, Mr. Rooter Plumbing Corporation

    0 Votes
  • Ka
    kathyw Mar 12, 2011

    This isn't true on many levels. First, Mr. Rooter never quotes a job by time or distance. They have a flat rate and woiuld not leave a job without opening the line or giving a quote for a repair. They would never report a problem to the city if a customer decides against a repair. This sounds like a competitor not a customer because Mr. Rooter doesn't do business like that.

    0 Votes

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