Mr Price Group / MRP

I ordered two Retro Cruz Office chairs from MRP Home (order number [protected]). They were delivered today in an open vehicle and poorly packaged. The boxes were not properly sealed.

The Black Retro Cruz Office chair is missing the base that screws into the seat of the chair (labelled part B on the instructions). I have circled this on the instructions.

Either the part was not included in the packaging at the warehouse or between the shoddy packaging and your courier company this part has been lost.

I require urgent delivery of either: the replacement base (part B) or a new chair. This was bought as a gift for my son. I am disappointed that I was charged R450 for delivery of an incomplete item.

I contacted them via email and social media platforms last week and have heard nothing.

Reference Number: MRP 0211544

I entered into a contract for a mobile phone after being contacted by a phone marketing agent of Mr Price Mobile in August 2019.

The phone was delivered to my home address with a sym card with my husbands business number on.

My husband, however, could not use his MTN phone because his number was ported to Mr Price Mobile.

He struggled for 2 weeks to get his number back and operational.

When my husband had his number back to MTN, I had no number. That is where my frustration started.

The money was monthly deducted from my account but I could not get any satisfaction from Mr Price in Bethal. They even had me drive through to Mr Price in Secunda, but to no avail.

My husband went to Mr Price in Bethal on many occasions, trying to resolve the matter on my behalf, but still without any success.

On 27 January 2021 I wrote a letter to Mr Price Mobile, notifying them that I will stop all payments until Mr Price Mobile complies to their side of the contract by giving me a working phone AND sym card with the data and air time I paid for. I stopped the debit order at ABSA Bank.

I got many phone calls from rude telephone operators who threatened me if I do not pay my Mr Price Mobile account. They would not listen to me, all they insisted on was that I pay the bill.

I March 2021 my husband phone the Pr Price Customer service line and got hold of the name and e-mail address of the operator. He sent her a mail explaining the situation, requesting her to rectify the situation.

He never got a reply from her.

In April 2021 Mr Price Mobile deducted 4 months payment from my account. In June 2021 I paid the account in full, after having threats from Mr Price phone agents that they will black list me.

On 8 July 2021 I applied for a loan at a commercial bank and was informed that I do not qualify for the loan due to a bad payment history. On further inquiry, it a came to light that it is because of the Mr Price Mobile fiasco.

Reference Number: MRP 0211544

Good day,

Please have someone get in contact with me for Mrp poor customer service and terrible communication.

Please kindly note that I paid my account via cellphone and in Jan when the money did not reflect I complained and everyone at mrp told me it was a systems error.

I paid my account and this scam that mrp is running is unacceptable. My account has not yet been credited from January! So please have someone contact me immediately!

Please tell me how mrp scammed everyone and got away with this?

Every customer service agent refused to give me their name, so tell me how else am I supposed to get my money back?

I'm paying off my debt and closing my account as you guys are one pathetic store with terrible customer service!

Half a year and i still have not been reimbursed.

Kind regards

Good Day

I noticed an amount of R560 added to my account. When I queried it, I was informed that you had a systems error last year April 2020 that you corrected now... I then sent the email below numerous times with no response, to [protected]@mrpg.com & [protected]@mrpricegroup.com. I am a regular customer and have this account for a long time. I am not very happy...

Good Day

I just want to confirm the following :

You want to keep me liable for your systems error in April 2020, more than 1year ago?

Please confirm this, as I dont think this is fair and ethical.

I am actually very disappointed that you put this on my account without informing me. I would never had known, if I did not check my account as I wanted to settle my account month end.

I dont think this is lawfully right.

Please advise, as I am not happy.

Regards

Shocking what kind of customer service one receives from your contact centre. I called this morning to check if an item was available and at which store. I kept being transferred from pillar to post. Ended up driving to umlazi mnyandu mall where I was told it's available only to arrive there and they don't have the item. I then drove back home and called your contact centre again spoke to a very rude agent called Sindiswa who point blank refused me to speak to a manager after she was unable to assist me. She then put me on hold for over 7 mins which is total call avoidance. I still have not received any assistance up until now

To whom it may concern,
I am quite appalled by your recent online service and cannot begin to understand why your agent would request proof of payment for a situation where I do not have one, which is my problem.
I went online on the 29/06/2021 to purchase some items using my Mr P money account.
When checking out, I received an error stating my order cannot be processed;however, my credit was taken.
I have tried to contact you via WhatsApp and phone on the day;however, with no success.
I finally reached you on the 30/06/2021, spoke to a lady name Zama from your customer services who did not help at all as she advised that she's emailing me to attach proof of payment, so please tell me for the life of me where I should get this when you sent an SMS with no order number, my statement shows nothing, the 'my orders' tab shows nothing, so would you like me to log into your systems to see this when my profile shows nothing?
Can't your staff troubleshoot? I feel like they've been trained to say the same thing over and over and one gets no joy but irritation!
Please revert or I will escalate this further as I see a lot of people having the same complaints and no response from you!
P. S tell Zama I still have not received this irrelevant form!
Regards
Danielle

Good day i have a complaint about mr price store N1 City Mall. When one call the store they don't answer the phone. Today 26th June 2021 I've gone in to the store and spoke to one of the people working there and told him about it and I've stood infront of him in the shop calling again and one don't even hear the phone ring he the went up to his supervisor soma lady by the name of Kelly and told her the customer is in the shop and phoning and her response was "oh i see the phone is ringing". This is very very unprofessional and unacceptable. Mr. Price Tygervalley mall also don't answer their phone it ring ones then it shows line busy so that mean their phone is off the hook.

My daughter made an order online on 28th May 2021, the money was deducted but the order was not processed and did not appear on the app. She never received anything.

She have sent a few enquiries about her order since the 28th of May 2021 and have communicated with more than one consultant. None of them really assisted her or gave feedback, but send her messages saying they will provide feedback in either 24 or 48 hours. She have sent her proof of payment to each of the consultants. She was told they can't trace her payment, which is weird cos she have a prove of payment with MrPrice's account details and the date and time of payment. Now she has to spend money on data and airtime to contact them and send them documents she has already sent a few times. she just want her money back please.

The manager () at Sam Ntuli, Katlehong. Came to my mother and I were speaking and had his make down his nose only closing his mouth. Before he spoke we asked him to close his nose because we're in level 2. Then he throw a tantrum saying we have never worked an entire day with masks on. We must listen to him cause his management not the other way round.

I bought clothes online using the Mr Price app, I paid with ozow instant eft payment. The payment went through my account but I didd't get a confirmation email for my order which contains order number. I couldn't trace the order online because the app frozen. I phoned the customer care, used Whatsap chat which is very useless, misguiding and I called online agents regarding the issue. All they concerned about is that I need to send them pop that has a reference. I explained to them several times that I don't have pop that they want and I can a bank statement that indicates the payment was made. I also asked them to check with the finance department if the funds reflects in the bank. They rejected the suggestion claiming that they receiving many payments per day. They were so lazy to check it for me, I have never experienced such a very very bad customer service in my life.

I tried to close my account numerous times with a cashier but it keeps on accumulating interest last month it was on R17 now it's R117. Can u please close the account for me as I am no longer working.

On Monday 17 May I received a call from Mr Price Money Group contact centre agent. As I had recently opened an account. The agent was offering me a funeral plan and I said I was not interested. She kept on insisting, repeating herself on and on and I keep telling her that I under lstand but I'm not interested. Till she got frustrated and just hung up on me. What kind of customer device is that? Am I forced to take a funeral plan even though I don't want it?. I did not like the way she spoke to me. I don't remember her name but the call was made on 17 May at 16:48

I was a employee of mrp and was forced to resign after I caught 2 cashiers stealing from the company, after reporting the frauds mrp told me I was negligent and that they would have a hearing and I would be dismissed and if im dismissed it will appear on my employment record, I also didn't receive a payslip or statement for my salary or pension fund

I paid up my Mr Price account more than 6 years ago, yet my credit report shows that the account is active. I have sent numerous call backs on the Mr Price website, emails, calls and even logged a complaint on Hello Peter, but they have not responded to one of them.

My request is simple - I require a letter confirming that the account I had with Mr Price has been closed - I cannot update my credit profile without such a letter.

There's only interaction when you ask a question then the chatts goes mute Worst Service ever --- I wanted to know how long will the delivery take.

Good day.

I am trying to help my mother of 87 years to sort out her account with Miladys, and must say it is a useless bunch to try and get a person to assist. The call centre are pathetic, there H/Office even worse.

My mother have an account with Miladys for many years and now that she decided to close the account she has endless problems and I started to get involved.

To try and sort out her balance on the account is a total nightmare as I am under the impression that the staff is incompetent etc.

I followed the following procedure:

1. Send mails - all unanswered;
2. Visited the local store _ They contacted their H/office and I requested e-mail statements - received and requested within 5 minutes after received - no answer.
3. Send two mails to complaints department - only electronic mail saying they have enormous inflow of mails and will answer when they get the time. Needless to say in 1 month they still not received time. the second was deleted without reading.
4. They harassing my mother telephonically basically everyday.
5. I requested to speak to a Snr manager and/or director hopefully I can found someone competent, but no ons phones back.
6. phoned yesterday the H/office and requested that Mr Donovan Baney (Mrp CEO) PA kindly return my call and still no respons.
7. Phoned 5 minutes ago and had a argument with the switchboard lady and she said Mr D. Baney is not the CEO or Managing Director and transfered me to a useless call centre. needless to say I lost it!

Is there any help available?

Regards

Dr CD Koekemoer
[protected]

E mails copies are available on request.

Yesterday I went to mr price in Diepkloof Square to do an exchange for my sons clothes. I followed the exchange policy but the moment I was about to proceed to the tills they noticed that my clothes were missing. I really didn't like the service that I got

Mr Price Sports Mall of Africa has the most rude manager. Her name is Beauty. That woman never knows anything regarding client's accounts. She won't even bother to explain how things work or atleast call the accounts department for you to get clarity, instead she will just rudely say I dont know and move on with her life like you are not even there.

On the 26th April 2021, Mr Price accounts department advised me that my settlement amount was R4300 but when I went to the store on the 27th to settle, the amount went up by R200, I asked why, the poor teller didn't know and advised me he will call her manager for assistance.
The manager Beauty, walked like we are forcing her to come help us, and when she got to us, she didn't even greet, she just stood there, the teller explained to her, and she just rudely said "yooh I dont know" and left us there. I asked the teller why his manager is like that, the poor teller apologized for the manager's attitude.

This is not the first time I get such a bad service from Mr Price mall of Africa manager Beauty, in 2019, I was paying my account but the outstanding amount wasn't going down, I went to the store to ask, she gave me the same attitude.

How are the tellers expected to have a good customer service when their manager doesn't know what a good customer service is?
Does she treat all customers like this?
Is she taking her personal problems to work?
I deserve an apology from that lady, or my family and I will never buy at Mr Price.

I can't use a blanket bought from them because it keeps on giving off fluff even when i wash it all over the house
How do you sell stuff that is not usable, you pay a arm and leg for stuff you can't use
I am going to Customers consumers if you don't get back to me
I need to roll this up and leave it like the photo because I can't use it
Can I return this product

On 13th March 2021 I went into Mr Price Woodmead and completed the form to close my account. The store faxed the form to Head Office. I also emailed the form to the only available email address: [protected]@mrpg.com.

I followed up on the 24th March 2021 with another email requesting them to close my account. I did receive a response to say there was an outstanding amount of R225.33 and they couldn't close the account until this was settled.

I paid the amount of R225.33 to close the account on the 26th March 2021.

I tried phoning to confirm the account was closed on the 19th April only to be told again that the only way to contact them is to email.

On the 20th April I received another statement showing the amount closing my account and billing me for April. I responded but still no answer to close the account.

What does it take to close an account ? Account number [protected]