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Mr. Lubewinter tire + rim change

K
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Verified customer

Worse customer service ever! I was at one of tej Mr lube locations here in Toronto, Ontario to get new set of winter tires. One of the employee showed me my choices and took advance money to order tires for next day, for which I acknowledged and was at the location next day. Then one of the employee says I need to buy new set of rims too, which they could have checked and informed me at the first visit itself, again I paid for the rims to order and went again next day after work, they took me by surprise! I called and confirmed before heading in, they gave green signal to come in and after wasting my 10 hrs of precious time in 3days asked me to come tomorrow because the employee wasn't sure of the rims. I politely asked them why did they acknowledge over the call and wasted my time, instead could have asked to come in next day and I could get is mean answers and don't care attitude! I don't get it inspite paying $$$ receiving worse customer service ever and I don't get it why the tag line is "same day service" ??? They didnt even Allow me to talk to manager as well! Ridiculous, please help me escalate this issue. Here's the location Mr.lube 61 Overlea Blvd, Toronto

winter tire + rim change

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