Morrisons
reviews and complaints

We booked a click and collect slot 5-6. Arriving at 5.15 we were told there was a technical issue and we would have to wait. It's freezing cold and I am pregnant and can't go without needing the toilet for long. We have been waiting for an hour now only just to be told someone is picking our shopping now! What on Earth is the point of booking a click and collect?! Appalling.

During a recent trip to the garage to fill up with fuel the lady cashier was very rude.
I stated that the signage to the pay at pump only is confusing. The sign had an arrow right and the pumps to the left are also pay at pump only - I have a fuel card!

She asked for my registration and I told her kindly. When she got it wrong I corrected her and she snapped at me ‘I know you can real it off your tongue but it's not so easy for us!' Then I apologized. I asked her what has changed with the pumps and she proceeded abruptly to state incorrectly that 1, 3, 5 were pay at pump only - I asked about pump 6 as this was on the left of the arrow and states pay at pump only (incorrect signage) then she said no only the 1, 3, 5 was pay at pump, so people don't need to come in the store. I said but I also can't use no 6 as I have a fuel card - she rudely said ‘yes you can!' I was being very polite as we are in strange times but she was unnecessarily rude.

Basically I did a click and collect but my grandad had to pick up as I have covid symptoms and need to self isolate. I ordered £231.01 amount of things however a few were missing including a slow cooker so the order case up to £200.17 after the missing things were took off however £231.1 was still taken from my bank account.
I know things like this happen, but a refund would be great (obviously not for it all everything else was great, just the amount For the missing items) :)

Hello

I am sorry that it has come to this that I have got to complain. I worked for Morrisons for 10yrs and am now retired so have a Plus Discount Card. I was sent a letter dated 14th December that I received last week giving instructions on how to register. I tried to register as per instructions but it always comes up with an error code of CD-001.
Since then I have tried to contact someone who could help me and have been passed around from pillar to post. Ring this number, ring that number, I get
answering machines or get cut off, no one wants to help me and I am really disappointed at the way I am being treated. I am 94 yrs old and cannot take much more of this. I deserve my discount and no one wants to listen to me.
My daughter does my shopping online for me along with hers as I am now hard of hearing and cannot have deliveries to my own address as I cannot hear the door and she spends hundreds of pounds with Morrisons as you can see from her deliveries.
I will give you all the information that you need for setting me up for my Online Discount in the hope that you can find someone to help me.

My Details Are:

Mrs Vivian Fozzard
4 Scott Mews
Scott Lane
Wetherby
LS22 6LH

My Member or Colleague ID No. is [protected]

My Daughter & Son In Law Is

Mr & Mrs Paul Coultate
53 Fleet Lane
Tockwith
North Yorkshire
YO26 7QD

The email address used for my online shopping is: [protected]@yahoo.co.uk

My deliveries go to my daughters address in Tockwith and the email for their shopping account is as above which is duly tied to their online shopping account.

Would you please, please find someone to help me I have tried so hard but it is making so stressed and ill. Is that any way to treat older staff who have given their best for Morrisons?
If you need to speak to my daughter she is called Gaynor on [protected].

I await your reply.

Vivian Fozzard

Tonight I cooked my 3 children pasta and used your tomato and garlic stir in sauce. As children can be very messy the sauce has ended up all over our new stools (1 in particular is covered) we haven't long had the stools. These stools cost £59 each and now 3 of them I cannot for the life of me remove the stain from the fabric. Any help you can give would be appreciated. Many thanks Tina Eve

Hi to whom this may concern I'm currently staying at my nans looking after her, she has ordered her shopping at Morrison's since covid come about and has had good service she has just received her shopping without any carrier bags, she is 72 and is disabled.

All of the shopping come in the trays and if I wasn't here she would not be able to stand at the door to empty the trays and would have had to return the shopping.

I am absolutely appalled that shopping has not turned up in bags, even though she had ordered them purely to make it easier for her to take in the shopping. My Nan can only stand up for about 5 minutes before she has to sit down do to her illnesses.

As a Major competitor in the supermarket industry you should be able to bag up the shopping for delivery's like I have said previously my nan is 72 and disabled and if I was not here she would have had to return the shopping and then would be without food.

Please could you consider disabled people and if on an order there is carrier bags could you please advice staff to abide by this and bag up shopping.

The delivery driver said it was not his fault and has told me to complain and he agrees that food should be bagged to help people to receive their groceries easily instead of standing at the fore heating the street.

Many thanks
Mr William Stuart-janeway

I visited store today to do some Xmas shopping. I told the cashier I was separating the shopping into two lots as to pay she didn't say there would be a problem with using my teacher discount twice. Both purchases were for myself just my different bank accounts after the first transaction she didn't say anything about not being able to use the discount again! Then I visited customer services which were totally unhelpful and would not refund my purchases so I could complete the transaction as a whole or refund the difference. They said it was not there problem. This is no way to supposedly say thank you to a hardworking teacher and caused me unnecessary stress at what is already a difficult time.

Visited my local Morrison's today, I understand we are in a pandemic but at 11 am only four people on the tills and queuing to the end of every aisle, plus the person that served me was wearing her mask as a chin sling. More training need to show staff how to wear a mask., I know you think you are protecting people but you aren't I was queuing for 15 mins with people less than the 2 metre guideline trying to get things in the aisle I was queuing in. You're job is to get people in and out as quickly as possible, you are not doing that so I won't be returning. Once again you really need to train you're staff in how to wear masks properly.

Delivery was for 3rd November 2020 between 21:00&22:00. No delivery showed up and no communication to say there had been a delay. The next day we called the customer service line and were told that there was a problem with the delivery route so it would be with us that evening as undelivered orders were being prioritised. Nothing turned up. Today called again same issue and was given a refund and some points. My complaint is not at the customer service centre but at the incompetence of the delivery service and lack of communication

I went to Leyland morrisons Thursday 29th October, I noticed packs of lamb on the shelf out of date I went to tell the member of staff on department it was a oldish gentleman, I stood there a few minutes at the counter and he didn't acknowledge me at all, as soon as I walked off he came off department and went to the shelves I approached him to tell him and he rudely replied "what" and "where" he was very blunt and said " well they weren't the before" and walked off no thank you or anything just rude not at all the customer service I would expect especially helping to remove a out of date high risk product like meat off sale, it left me angry and annoyed safe to say it has put me off going back due to one rude individual

Delivery was 20 minutes late.
No apologies for the inconvenience!
No customer service skills what so ever not even a smile!

I received an e-mail stating I would have 3000 points added to my more card on my next shop. All I had to do was click on the activate button between 27th August-2nd September which I did and although I have shopped on several occasions and raised this twice instore, I still have not received these points. Please can you rectify this complaint as soon as possible. My Morrison more card number is:-[protected]

Thank-you,

Mary.

I usually go to Morrison's daily for bits and bobs and usually go around 8pm onwards, I have noticed that from around this time all the lights on the carpark are completely turned off and the same time the shop lights are all dimmed, it's pitch black outside on the car park. Last night I walked out of the shop on the way to the car, and tripped over something and fell quite hard onto the floor, I would usually mind but I am 6 months pregnant and spent the rest of the evening stressing on the phone to the midwife, all is fine but that is not the point, I understand accidents happened and it was me that tripped but I can't see where I'm going the carpark is pitch black, its quite a big carpark so surrounding lights from the round don't make a difference. Also whilst driving in and out it's too dark to see people walking behind cars and seeing where your going. It's very dangerous.

2 months ago a Morrison's delivery van damaged my neighbours property after making my delivery. I complained straight away and sent photos. I received a message from Morrison's complaints 2 weeks later where I replied again with full details and photos. To date even after asking again for updates I have had nothing at all off them. I have also contacted Morrison's via Facebook where they ask me fortnightly have I had a reply and I always so no I have not, again nothing happens. It's embarrassing for such a big profile company.