Morrisons
reviews and complaints

I visited the Morrisons store today in Stirchley Birmingham approximately just after 4pm,as i approached the self service counter i realised i did not have enough money in my account to pay in full and would have to divide the payment using card and cash

The red light showed for assistance needed, the lady that came to help asked what was wrong, i explained i had to split the bill she reset the system but asked me rather loudly " Can't you just pay it all on your card"

I asked her " could you not embarrass me please " as there was a queue behind me

She walked away and said nothing, i spoke to a manager and made him aware, " I'll address it" he however did have the decency to look embarrassed

Apologie ?

Everyone is aware that most are struggling financially at the moment, perhaps your staff could be aswell, this was unnecessarily embarrassing and an apology should be courtesy not something that needs reminding of ,i left the store crying with embarrassment

22/10/22

We arrived at Morrisons cafe at 13.30 ordered £54.04 worth of food and drink for our family. At 14.26 they then came out with our avacado on toast but without the egg, took it back in and then informed us there was no poached egg, so replaced with scrambled…they brought it back out the scrambled egg was a dodgy colour and the. Gave us scampi and chips (we’d didn’t order so sent it back) we were still waiting on 3 small breakfast and some extras. Brought out 2 breakfasts and said that everything, explained we had more so they went back brought us a small breakfast out AGAIn no eggs at all on plate but by this point everyone just wanted to leave, kids started eating there breakfast to find there pot of beans had a combination of beans and peas. Safe to say for £54 I’m more than dissapoimted what a waste of money.

Name: Amy stewart

Emails: [protected]@icloud.com

On the 20/10/22 i went on line to book my shopping as im disabled and cant do it myself. I payed £69.00 and delivery cost of £4.75 to have a delivery for 21/10/22 between the hours 20.30 and 21.30pm this beeing a friday evening, i hadnt eaten really all day as i ran out of milk Simon the delivery driver called me at 21.20 and said he cant delivery as he was running late. And it would be to late now. I wouldnt mind but he didnt really try to deliver at all. ive got no milk or bread till tomorrow now and i didnt expect this at all its a disgrace and it looks bad on morrisions very disappointed with you as a company.

I have been trying to get the hedge cut between my house 40 herriot way and morrisons for 5years . on july 19 there was a fire and they still havnt cut the hedge and removed the debris. the hedge was cut every year under safeway The estate manager WAS IN FORMED and nothing gets done.I was infoormed weeks before the fire from the manager that head office was refusing to spend money cutting hedges the fire could have been alot worse burning cars and people it has cost me over£1000 and cost morrisons nothing so far

I am in receipt of 2 vouchers both to be used before 23 Oct ..I made an order for delivery 20th Oct and used the voucher for £10 off if a £60 spend the other voucher was for £1.50 if I ordered fruit …which I do regularly…I tried to apply the 2nd voucher for you to say voucher already in the basket…so I either have to order again within 3 days or I lose the voucher which I must say is in bad taste as Sainsburys allow more than 1 voucher…being an 80 year old widow and the cost of living rise I need all the perks that are available…shame on you Morrisons

Barbara Shulver

Purchased my lunch from Morrisons daily in bawdeswell (which I do probably two-three times a week).

The wrap I purchased had so little filling in one side, I felt compelled to write to you. Such a poor quality product. One side of the wrap was fine and has some chicken and dressing in it, the other half just had a tiny piece of bacon and nothing else.

I visited your edgbaston store on hagley road edgbaston this morning I arrived at 9:22am and was told the shop didn't open till 9:30am despite it saying 10am on the sign at entrance I waited collected my 3 items and went to pay at 9:35am to be told that the tills don't open till 10am leaving me stuck in store for another 25mins waiting to pay and leave absolutely stupid why open the door if u can't pay once your finished? I only live across the road there is no signs nothing about these matters and I pass every day how are you supposed to know? I only wanted some breakfast stuff who does a big shop at 9:30am on a Sunday NOBODY IN MY QUE.

on the 18th sept i cancelled my shopping order. it stated pending the following day so i called customer service. was reassured it was cancelled. a few days pass i get notification from my bank that repeated attempts from Morrisons had be declined for the sum of 91.20 . i make several calls to resolve this i have emails stating this is resolved as it was a error on the computer stating that this delivery had happened. was investigated and an apology email was received with voucher as way of apology. i had to freeze my bank account during this period as i couldn't afford for payment for shopping id not had. this caused problems i made contact stating that i couldn't use my bank until these repeated attempts had stopped i would shortly run out of electric and had no way to to[p up my phone or electricity or have access to internet if this didn't stop. all the while needing food shopping and it was getting urgent i have this resolved i broke down on the phone im severally disabled partially paralyzed and rely solely on online grocery and other necessities. once again was given reassurance it was in hand i would be emailed promptly as the person i spoke to was going to approach her supervisor and explain the urgency, once more i was informed that it was under investigation. i received email stating sorry for the time taken to resolve and a apology. then i unfreeze my bank and attempt to get much need food shopping only to be told there was a suspension on my account i phoned and explained the entire situation and its urgency .i also expressed i was desperate for food today and surly if the person i was speaking with couldn't assist could i speak with anyone that may be able to help please. i was told the only thing she could do in order to lift the suspension was send a email and id have to wait for a response which cud take 2 to 7 days i expressed this really wasn't expectable seeing as it wasn't my error and seeing as i can't get any help no matter what i do then i would be seeking legal advice as im left without food and shortly will have no way to tend to all my necessities .within minutes i receive notification that Morrison's had taken the money from my account and payment received .i then had emails from dept recovery asking for the same sum of money to which i replied and explained . i was assured i would receive a full refund on three occasions and all had a apology attached to them . also vouchers in addition to apology and inconvenience caused. on going emails stating they understood the destress caused but i would still have to wait . understood that the situation was distressing for me and all was being done to resolve. i have written over 60 emails and 32 calls trying to rectify something that wasn't my error. there are occasions where i explode and do get angry as the situation left myself no way to feed myself or look after my poor dog . the money was refunded then ten seconds later taken again from my account . for the 3rd time . alot more since but still no resolve . i have all emails . as proof . im tired of the whole situation i have been left with no way to look after myself or dog with no phone no internet no elec or heat and no way of getting help . by a company that state the care about the vulnerable customers. I am looking to seek legal advice as i cant get any help from the exhausting effort i have given . also the unacceptable way i have been treated throughout this despite my plees and even braking down and begging for help . its utterly appalling. i have even been prevented from getting food elsewhere as you have taken my money for grocery i have not even had . i have given reference as i do not no how to forward emails . the order in question and other refs i have had are as follows . ##6625369## ##6638208## ##6627323## ##6627323## ##6623079##

theres so many i cant get them all ,..i hope this will be enough for you to see all my efforts in getting a resolve . if not then i will give you further details by phone .and you can seek them yourself from your side . i aqm just to unwell and its all i can do from passing out at this moment .

I would like to complain about the manner of driving from the driver of YF21 LGW on 10:10/22 at approx 15:20 of the Weymouth branch. I believe these vans are speed monitored? The driver decided to ‘race me’ and completely cut me up on a roundabout and also tailgate the vehicle in front of him. This is not acceptable behaviour for a professional driver.

The air conditioning in the worthing store is way too high it is my local shop and I’m considering shopping elsewhere due to being unable to stay in the shop long enough to do my weekly shopping because of it being so cold I have also stopped going into the cafe section because I don’t like drinking cold tea or eating cold food because the air conditioning is so high especially in winter. it is not a comfortable cool even in the summer it was too cold I was unable to walk around the store in normal summer clothes ! Ridiculous temperatures all through the store at times I just leave because by the time I get halfway through the store I’m so cold I can’t actually remember what I’m shopping for

I shop at Morrisons every Friday

I had a e gift from one from the government to help with the cost of living

My voucher was for 50 pound my bill was 57

In this was a bottle of wine

The women refused to put the wine on my shop

Even tho I was paying 7 pound in cash

She spoke to me like I was a idiot amd loudly said the government give you it to help with food

I tried to explain to her I was paying some cash too

She carried on talking to me like I was a fool I came home amd cried of ebbarassment amd anger…. I then read the terms amd conditions on Morrisons website amd found out this is not true

The only thing you can not buy is e-gifts amd lottery

I was soo annoyed I had to walk away

But this is not rxceptable behaviour

She was a jobsworth and wasn’t even correct

I’ve been going to the bread counter to buy bread and they pick the bread with their bare hands. Today I asked if they could wear gloves before picking up the bread for me and the gentlemen said they wash their hands regularly. I mentioned that I had seen him rubbing his nose just before he picked up the bread and I asked that he still wear gloves. He went to the back and returned to say that the shop did not have any gloves. I was very surprised and disturbed by this as this is a season that cleanliness is paramount. I and surprised that a shop of this calibre will pick up a food food item for a customer without gloves a boldly say that they have no gloves. I would like this to be rectified as I left without buying the bread.

We participated in Morrisons 'Summer Promotion' (basically spend x for 4 weeks in 6 and receive a voucher). We participated and on 31 August (please note date) 'My Morrisons' account stated we had qualified and would receive the voucher by 30 August (please note date).

I contacted Morrisons by e-mail on 2 September & received an acknowledgement "we'll reply in 5-7 days" also one stating " a member of our CS team will contact you

I sent a further e-mail on 9 Sept' & rec' a reply " we are experiencing problems and the date will be extended" I replied that this was ' of little help'

I subsequently wrote (old style letter!) to David Potts CEO, but have not rec' so much as an acknowledgement. I have received nothing from Morrisons since 9 Sept referred to above.

We often visit Morrisons weekly to do a weekly shop,

Today my mother and myself visited the Abergavenny branch to do a shop which a weekly spend to be over £100.00

We

Decided to eat (as we normally do) and the lady who was behind the counter “ BECKY “ had the most rude and quite frankly disgusting attitude

I have worked in customer service for many many years and honestly this lady should “ NOT “ be customer facing

Hi there.

We’ve been shopping at Morrisons for three years. We absolutely love the shop.

But twice now we have bought roasts that we cannot get our teeth through.

We bought two roasts ( cut from the same piece of meat)

For a luncheon for 10 people.

We couldn’t eat it . It seems to be gristly. You cant see it. But it will pull your false teeth out if you had em.

Luckily we don’t yet .

Ive tried to upload the photos but it wont allow me to. We have the meat in our fridge if you need to test .

Having over the last few weeks l have been weighing my mince beef, which come in 250g_500g contained the 250g are 240g the container is 18g so what as happen to the other 2g it is the same with the 500g. According to consumers rights

You are not supposed to charge for the packageing.

I would not normally complain but the way prices are going up l thought l should.

Not having any reasonably priced bags for life or other reusable bags available, so instead only putting out string bags with a very small capacity leaving customers buying four or five for even a basket sized shop because they simply don’t hold anywhere near as much as the paper or plastic ones.

Having stores needing bags “ordered” rather than just over stocking them, especially during a cost of living crisis where every penny counts and those string bags costing more than double the paper ones is absolutely ludicrous. Shameful behaviour by the store or company as a whole, or is it just incredibly poor management?

And the manager at the store’s response “were you not offered a cardboard box?” What use is that to me when ive multiple bags worth of shopping? I don’t drive and I was on my own, but even if I did drive how would i carry multiple boxes to a vehicle at one?

Ridiculous.

Hi,

I am a frequent customer of Horsforth Town Street Morrisons, and have been for years. I know I’m not alone in having to complain about the state of this shop in the past few months. It’s incredibly disappointing to see such a decline in a shop that was pristine and perfect at the start of this year. It’s constantly under stocked, with boxes of rubbish in each else and products all over the floor where the staff are stocking them - it’s an absolute mess and super difficult to navigate with a trolly, wheelchair or other disability. Furthermore, I am extremely disappointed and downhearted that the plant based/free from section in the fridge department has been reduced to basically two shelves instead of two fridges, with all the products I usually shop for in your store are no longer stocked. Actually so upsetting after being so excited at the start of this year to see you bringing in so many new plant based option and that fridge are being stocked with so many new products. Non of them are there anymore and I’m going to have to drive to another shop to get these staples in my family’s weekly food shop. Super disappointing that this thriving community isn’t being catered for and I know the whole town feels deeply dissatisfied with the quality of this store and are shopping elsewhere as a result. It is 100% not the shop staffs fault, it is the business not funding it correctly and causing dissatisfaction with reducing so much stock and not providing options that are basic in this day and age such as plant based food.

Hello

My elderly sister-in-law has been getting doorstep delivieries from Morrisons. She just has to phone up and the grocerceries are delivered. She has been very pleased with this service until recently. When she phones the number [protected] option five the robot just says to phone later as there is a problem. I have tried and there is no service at all. My sister-in-law is elderly, doesn't have a computer and lives in Anglesey, North Wales. I live in York. Please can you help with this matter. She has no food in the house and can't get to the supermarket, which is in Bangor, North Wales. I have ordered her some groceries on line, but this isn't a solution. How can she order by phone please and when are Morrisons going to sort out their phone line?

Thank you

Gillian Ring

The new toll layout is awful. As a result I am now shopping online with another retailer. How can a store that large have 4 tills which were not manned when I went. The staff seem too few and we’re complaining that you are losing a lot of revenue as a result. I was told by James the customer service manager in the summer that there would be handsets to click as you go around too. These were not in evidence at all or seemingly any plan for them in the new till layout. What a disaster!