The complaint has been investigated and
resolved to the customer's satisfactionResolved Morgan Properties — apartment theft during repairs
resolved to the customer's satisfaction
In January, Brookmont contracted with a construction company to install a washer and dryer unit into my apartment, and into the adjacent vacant apartment . After the installation was complete, I filed a police report after I noticed several pieces of jewelry were missing from my bedroom. When I reported the incident to Brookmont, The office manager responded with, " they're not the type to steal" and "how do we know you even had such jewelry?" They were even less interested in hearing how irresponsible the workers were by leaving my apartment door open and unattended for hours, as I found it several times coming home from work. Some of the tenants reported to me that they also witnessed the door open for hours. I guess they thought keeping the door open would provide easy access. But, what it really provided was opportunity for someone to either enter my apartment and steal jewelry or it one of the workers that stole my jewelry. As if it wasn't bad enough that Brookmont/Morgan properties fails to claim responsibility for the theft, they haven't completed the repairs that resulted from the W/D installation...8 months later. In May, I wrote a follow-up letter to the office manager requesting the repairs to be done. The following week, the manager and I sat face to face and discussed repair plans scheduled for the upcoming week. It is now August, and they have yet to be started. I also asked the office manager for her regional managers name and address so I may try to resolve my complaint and I was told to "research it on the internet, because I don't know the name or address of my supervisor." I don"t know about you, but I make it a point to know who signs my paycheck! Of course, I will never be able to replace the sentimental items taken from me, but I strongly feel Morgan Properties is responsible for keeping my apartment secure. And, they failed!!! It would be nice if they would at least acknowledge my letter and stop ignoring me. Such a bunch of losers! I can't wait to get my family out of here!
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