Monster Reservations Group
Reviews and Complaints

I have been dealing with them for almost 10 years. I have yet to experience any trips. I go to make a reservation and there is always an additional charge. They will call me About once a year and offer to fix everything always for a fee. I have paid $8000 over time. Each time I go to the web site all the trips cost additional money. Each time they call I am assured they want to save my trips for more money each time. I received a call in October and was assured by this man that I would receive an email and when all my trips were consolidated they would send me a letter. I did get a letter to verify that I had paid another $500. I was told they would wave all fees except tax. When I go to the website again all trips have a fee. Again today I received a call wanting to save my trips for a fee. I want to know what I get for my money with no charge except tax. No one will help me resolve this.

This company is running a scam, not delivering on what is promised. I bought a nation package from them where they promised vacation stays in their properties all around the country for a one-time charge of $200. We have tried to book the "vacation" on a number of occasions and they have either not had a place in the city we wanted to travel to or had no availability. Recently we booked a trip to Tampa. Lady luck was shining on us, or so we thought. They confirmed the travel dates after we had to pay an additional refundable deposit of $150. I confirmed with the agent who told me that the amount would be refunded whether when I travel or if I cancel 7 days prior to travel. They did not confirm the hotel at that time - just travel dates. I got confirmation letter with the name of a 3-star hotel that was not in Tampa, but out in Treasure Island. The property was not of the quality they had promised. The fun continues. When I called to cancel my reservation with over 2 weeks to go, they told me the fee was not refundable. After escalating the matter, they told me they would cancel the booking, but hold my $150 as a credit until my next trip. I asked to speak with the agent who I had spoken with, but he was not available on the 2 occasions I called and neither has he responded to my email or called me back.

At this point in time, I am not certain that this group can deliver what they promised and I would therefore like to get my money back - the $150 "refundable" deposit and the $200 program fee.

Been on Do not call list since 2018 they called with information fishing for past travel I have done but I know for FACT that all travel I have done has not been even remotely connected with them. This complaint is apparently to short so just added comment the sales guy was rude in response to my inquiry as to why he had called where they got info and what company he was with so I called back to get name of company but my issue isn't with the rep it's about company. Check the registry

I received a call from Monster Reservation group on 12/28/19 nomarly I just reject their calls but l been wanting to give my family some amazing memories. I decided to listen to what they had to offer . If it sounds to good to be true thats because it was i was talked into a 298.00 package more than 27 days of travel . I called 90 days in advance to book a vacation for my son and I doing spring break this April from this amazing package they assure me I had on 12/31/19. I was told I couldn't book the vacation without my husband being present. My husband and I been separated for over 10 years. I explain this to the agent Matt and asked what was my alternative because that would not be an option he stated he could place a non expiration on the package as if my husband and I could work things out right away ridiculous. I've only had package for about 3 days and he said I wouldn't be able to cancel my package or change it to a singles package because this company is geared towards timeshare sales for couples im assuming something that wasn't disclosed when they were fast talking you to sale me this package. After going back and forward with him for 45min he agree to refund half of my money then hung up on me. He didn't and now I'm stuck with a package I cant use. They brag about being back by the BBB with this 4.5 rating but all I see is the same compliants thats here. This company a scam that takes advantage of people dreams to travel but cant really afford it. They should be investigated.