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I received a call from Monster Reservation group on 12/28/19 nomarly I just reject their calls but l been wanting to give my family some amazing memories. I decided to listen to what they had to offer . If it sounds to good to be true thats because it was i was talked into a 298.00 package more than 27 days of travel . I called 90 days in advance to book a vacation for my son and I doing spring break this April from this amazing package they assure me I had on 12/31/19. I was told I couldn't book the vacation without my husband being present. My husband and I been separated for over 10 years. I explain this to the agent Matt and asked what was my alternative because that would not be an option he stated he could place a non expiration on the package as if my husband and I could work things out right away ridiculous. I've only had package for about 3 days and he said I wouldn't be able to cancel my package or change it to a singles package because this company is geared towards timeshare sales for couples im assuming something that wasn't disclosed when they were fast talking you to sale me this package. After going back and forward with him for 45min he agree to refund half of my money then hung up on me. He didn't and now I'm stuck with a package I cant use. They brag about being back by the BBB with this 4.5 rating but all I see is the same compliants thats here. This company a scam that takes advantage of people dreams to travel but cant really afford it. They should be investigated.
Nothing ever available when checking. Promises but always a reason for not delivering.
Spent a lot of money and have had nothing but issues.
Oct 31st, 2023.
I was charged a $422 fee for unlimited food and drinks. The advertisement says all inclusive. How is it all inclusive when you have to pay an extra fee to get the all inclusive package? The total if the trip has now more than doubled. I made this reservation less than 24 hours ago and expect a full refund.
$5 for an answer? What is the time frame for cancellation
I am unable to travel due to medical,issues
Code [protected]. Paid $598
Pure scammy and nothing in a straight line with these guys! Always a curve or a fork with additional fees.
I paid 457 USD approx 2 years ago for 4 days,3 nights plus after we used the first trip, we had 5 "FREE" vacation weeks to book trips. Sounds too good to be true, well it is.
The first 4 day requirement had involved a 2 hour resort selling session and the Monster folk bombarded you with as many as 2 calls per /day to book this session.
This blatenly felt like a nice fee going to Monster for participation.
I tried to book a first week out of the 5 last year and it was amazing how unavailable rooms are for free, how hard it is to get an email back, and the endless hours on hold .We tried 2 other times, again no rooms. Gave them the dates well in advance ,however no rooms.
Well we finally struck paydirt this January as there was a room availability, however I was informed there was a cleaning fee of $398 USD for the week and this room was hardly free!
They explained Air BNB charge cleaning fees like that and I explained my Costa Rica Air BNB had no cleaning fees 11 months ago!
I'm sure these guys can provide a thousand 'free weeks'.
PURE WASTE OF MONEY!
A waste of money. If it sounds too good to be true, it usually is. I brought the package and have yet to be able to book a trip.And by the way EVERY trip is 200-300 additional dollars over what I already paid for the package. And on top of that you have to sit through a timeshare presentation at the vacation destination. It is a waste of money. Don't do it!