Monster Reservations Group

This company is running a scam, not delivering on what is promised. I bought a nation package from them where they promised vacation stays in their properties all around the country for a one-time charge of $200. We have tried to book the "vacation" on a number of occasions and they have either not had a place in the city we wanted to travel to or had no availability. Recently we booked a trip to Tampa. Lady luck was shining on us, or so we thought. They confirmed the travel dates after we had to pay an additional refundable deposit of $150. I confirmed with the agent who told me that the amount would be refunded whether when I travel or if I cancel 7 days prior to travel. They did not confirm the hotel at that time - just travel dates. I got confirmation letter with the name of a 3-star hotel that was not in Tampa, but out in Treasure Island. The property was not of the quality they had promised. The fun continues. When I called to cancel my reservation with over 2 weeks to go, they told me the fee was not refundable. After escalating the matter, they told me they would cancel the booking, but hold my $150 as a credit until my next trip. I asked to speak with the agent who I had spoken with, but he was not available on the 2 occasions I called and neither has he responded to my email or called me back.

At this point in time, I am not certain that this group can deliver what they promised and I would therefore like to get my money back - the $150 "refundable" deposit and the $200 program fee.

Been on Do not call list since 2018 they called with information fishing for past travel I have done but I know for FACT that all travel I have done has not been even remotely connected with them. This complaint is apparently to short so just added comment the sales guy was rude in response to my inquiry as to why he had called where they got info and what company he was with so I called back to get name of company but my issue isn't with the rep it's about company. Check the registry