ModLily’s earns a 1.2-star rating from 7 reviews and 105 complaints, showing that the majority of fashion enthusiasts are dissatisfied with their apparel.
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horrible service
I ordered something from ModLily several months ago and never received anything. I contacted their customer service many times and they tried to assure me that items were already delivered, and refused to give me a refund. Don't buy anything from this company, they are dishonest thieves and all they need is your money! Shop elsewhere. This is just another Chinese scam company. I ordered back in November, spent over $150 and nothing ever arrived. I'm so disappointed. I will never ever advice no one to order from here, they will take your money and deliver nothing.
horrible company
If you are from Europe or USA then better avoid this website and save your hard earned money. Things they sell are of a poor quality, clothes are extremely small. ModLily never accepts returns and never gives money back. You will be stuck with something that doesn't fit and looks like garbage. ModLily is a Chinese company, so don't expect much. You will be only disappointed, so think twice before making an order. But If you live in China and if you are a very small lady, then maybe you will like this site. Beware!
horrible service
I ordered a black sweater from ModLily in early December. It arrived only a week ago and it was extremely small. I ordered XXL size, but it was so tiny that I couldn't even get it on. Quality was fine and sweater was pretty cute, but it's size was absolutely ridiculous. I contacted customer service, sent the pictures and asked for a refund. They offered me a 20% off coupon and never responded again! I gave the sweater to my neighbor. The girl is 10 years old and it fits her perfectly! Just imagine how small it was! I will never order anguishing from them again and I'll be posting bad reviews everywhere I can. ModLily, just keep your stupid 20% coupon.
I've ordered a lovely dress for a special event from ModLily website. I ordered 4 weeks in advance and was promised to receive it on time. I was supposed to get a tracking number in 1-3 business days, but still nothing. When I contacted their customer service they said that I have to be more patient. I'm so disappointed. I will never order from this site again! These people are absolutely dishonest and unprofessional, they stole my money and delivered nothing.
I ordered a dress on 5/19/16 and I haven't received it because they sent it to the wrong address I specifically put the location where to send it to but obviously they sent it to the wrong address anyway.
Never Received Order
I Will Never Anyone to Shop off modlily.com they are very horrible I ordered a dress 2 weeks ago and still have not received it. It was supposed to took 6-7 days I tried to track it and it's not giving me a exact address
Will not supply with return address and when returned to address on packaging say that don't receive it. Shocking company behaviour. People should be made aware before buying
I received my order from modlily and it was complete crap nothing like the pictures, then it took me about a week for them to give me the return address, this has been going on over a month, they have recieved my refund it's been signed for, but there ignoring me, I'm fuming how can I take this matter further
I paid for two drtesses and never received them. Nor could I contact the company and I could not log onto the website. SCAM this is a Bogus company as far as I am concerned.
read reviews before buying
Purchased some clothing from ModLily and was completely disappointed. I had to pay another $50 just to ship stuff back to China. And even after that they tried not to give me 100% refund! The quality of the clothing was very poor, fabrics looked cheap, and it looked nothing like the pictures on their website. Sizes were completely wrong! Clothes I received also had some stains and strange smell! They offered me only 50% money back if I sent all products back. They have 30 day return policy and I sent everything back in a week. So, where is my money?
Just DON"T EVER ORDER FROM THIS COMPANY
Just DON"T EVER ORDER FROM THIS COMPANY
BIGGEST SCAM EVER. paid $44.43 for a bathing suit, returned it literally the next day with free shipping label provided by the company and now they are refusing to give a full refund. They seem to think that I will accept $25.99 as a "FULL" refund.
They use a drop center for returns and the company is actually out of China. Just do yourself a favor and just don't order from them
I ordered thee tops from them. I got them OK but they don’t fit the shoulders are too tight and so are the sleeves. they must be made for petite Chinese women, although I did order a three 2X and couldn’t even get them over my shoulders, although the tops themselves looked big. I think paying for them through pay pal insures they will be delivered, I know if they don’t deliver pay pay will will go after them. Anyway I won’t send them back I’ll donate them to the thrift store.
I received 2 bathing suits which I ordered but the sizes were way off & I cannot wear them. After reading other comments I am not sending them back since it is doubtful that I will get a refund & it would cost me even more money to send them back. I would urge anyone not to order anything that comes from this company or any other Chinese company. I have found that when dealing with foreign companies that they do not understand the difference between truth & lies. They are unreliable & untrustworthy. DO NOT BUY FROM MODLILY.
Have ordered from this company and haven't received my order yet. I made my order about a month ago, they took my money and never delivered anything. I contacted ModLily customer service many times and money wasn't refunded. Their rep said that I was a liar and my that the items were already delivered! Absolutely ridiculous! I will never order anything from them again! I want my money back, but these thieves refuse to refund me!
The items are cheaply made, come from China and it's too expensive to exchange, if needed. I just threw $45 down the drain!
Beware of their return policy! If they ship you the wrong item, the customer must pay to ship it back to China AND they only give you 60% back from what you paid for it as a restocking fee. They don't pay for their mistakes, they expect the customer to pay for their mistakes. I ordered 4 items from them, and 2 of them were sent to me 3 sizes larger than I ordered. They refuse to pay to correct the issue. They told me if I wanted all my money back I should sell them online. Plus, their products are very cheaply made!
I purchased black little dress from www.modlily.com. The delivery was ok, but the owner has sent me completely different dress, which didn’t look alike as on the website. As well as the fabric was also different. I wasn’t satisfied with the purchase and asked the seller that it was different dress, but this person replied that I was stupid and mixed something. As well he asked not to bother him with such little problems. Stay away from this horrible seller.
Ordered 3 items from them the end of March, was suppose to ship in 4-5 days. Still haven't received it. Requested a refund and haven't heard a word. I keep submitting tickets requesting my order or a refund and they haven't responded. Of course, they have my money.
I haven't received it and also they sent it to the wrong address
I orderded my ploka dot 2 piece swimsuit on the 28th of march n i havnt got anything at all i need it before my vaction now!
ridiculous, disgusting company!
I purchased some items, but they were nothing like the pictures on their website, and the quality of the items was really poor. The sizes were wrong, and material looked cheap. Items were extremely small. I ordered L sized clothing, but they sent me super small S sizes items. So I went to their website and complained, but they treated me awfully! Basically you either send back the items or expect their version of a refund. But they won't give you a full refund, don't even dream about it. I paid $100 for my entire order, but was offered only $20 as a refund! Their agent insisted on me not sending anything back, because they won't give me a replacement either. I asked to speak to a manager, but was told that manager is super busy. Ridiculous, disgusting company! No words can describe how much I hate them!
Yes, ModLily is an online fashion retailer offering women's clothing, accessories, and swimwear.
A legitimate online retailer like ModLily should use secure payment gateways to protect your credit card information.
Reputable online stores generally provide accurate product listings, but it's always a good idea to read reviews for additional verification.
Quality can vary when shopping online. Customer reviews can give you insights into the quality of clothing and other items sold by ModLily.
Shipping and delivery reliability can be assessed by reading customer reviews or looking at the store's shipping policies.
Return and refund policies should be clearly stated on the company's website. Make sure to read them thoroughly before making a purchase.
Legitimate websites should disclose all fees upfront. Check for any additional shipping or handling fees.
A trustworthy online store will offer responsive customer support. Customer reviews can give you insights into their efficiency.
Secure online transactions are standard for legitimate online businesses. Look for secure payment options like SSL certificates on their website.
While most legitimate websites feature real customer reviews, it's always a good idea to look at external review platforms for a balanced opinion.
Pricing can vary, so it's recommended to compare ModLily's prices with those of other similar online retailers to ensure you're getting a fair deal.
Photos should be representative of the actual product, but it's always good to check customer reviews for real-life pictures and feedback.
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Checking for legal controversies or issues can further inform you about the company's reputation and legitimacy.
Overview of ModLily complaint handling
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ModLily Contacts
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ModLily emailsservice@modlily.com100%Confidence score: 100%Support
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ModLily addressRoom 2087, № 15-3 Building, 999 Ningqiao Road, Pudong, Shanghai, 201206, Hong Kong
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ModLily social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all ModLily contacts
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