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horrible company
If you are from Europe or USA then better avoid this website and save your hard earned money. Things they sell are of a poor quality, clothes are extremely small. ModLily never accepts returns and never gives money back. You will be stuck with something that doesn't fit and looks like garbage. ModLily is a Chinese company, so don't expect much. You will be only disappointed, so think twice before making an order. But If you live in China and if you are a very small lady, then maybe you will like this site. Beware!
horrible service
I ordered a black sweater from ModLily in early December. It arrived only a week ago and it was extremely small. I ordered XXL size, but it was so tiny that I couldn't even get it on. Quality was fine and sweater was pretty cute, but it's size was absolutely ridiculous. I contacted customer service, sent the pictures and asked for a refund. They offered me a 20% off coupon and never responded again! I gave the sweater to my neighbor. The girl is 10 years old and it fits her perfectly! Just imagine how small it was! I will never order anguishing from them again and I'll be posting bad reviews everywhere I can. ModLily, just keep your stupid 20% coupon.
I've ordered a lovely dress for a special event from ModLily website. I ordered 4 weeks in advance and was promised to receive it on time. I was supposed to get a tracking number in 1-3 business days, but still nothing. When I contacted their customer service they said that I have to be more patient. I'm so disappointed. I will never order from this site again! These people are absolutely dishonest and unprofessional, they stole my money and delivered nothing.
I ordered a dress on 5/19/16 and I haven't received it because they sent it to the wrong address I specifically put the location where to send it to but obviously they sent it to the wrong address anyway.
Never Received Order
I Will Never Anyone to Shop off modlily.com they are very horrible I ordered a dress 2 weeks ago and still have not received it. It was supposed to took 6-7 days I tried to track it and it's not giving me a exact address
Will not supply with return address and when returned to address on packaging say that don't receive it. Shocking company behaviour. People should be made aware before buying
I received my order from modlily and it was complete crap nothing like the pictures, then it took me about a week for them to give me the return address, this has been going on over a month, they have recieved my refund it's been signed for, but there ignoring me, I'm fuming how can I take this matter further
I paid for two drtesses and never received them. Nor could I contact the company and I could not log onto the website. SCAM this is a Bogus company as far as I am concerned.
read reviews before buying
Purchased some clothing from ModLily and was completely disappointed. I had to pay another $50 just to ship stuff back to China. And even after that they tried not to give me 100% refund! The quality of the clothing was very poor, fabrics looked cheap, and it looked nothing like the pictures on their website. Sizes were completely wrong! Clothes I received...
Read full review of ModLily and 11 commentsridiculous, disgusting company!
I purchased some items, but they were nothing like the pictures on their website, and the quality of the items was really poor. The sizes were wrong, and material looked cheap. Items were extremely small. I ordered L sized clothing, but they sent me super small S sizes items. So I went to their website and complained, but they treated me awfully! Basically you either send back the items or expect their version of a refund. But they won't give you a full refund, don't even dream about it. I paid $100 for my entire order, but was offered only $20 as a refund! Their agent insisted on me not sending anything back, because they won't give me a replacement either. I asked to speak to a manager, but was told that manager is super busy. Ridiculous, disgusting company! No words can describe how much I hate them!
About ModLily
What separates ModLily from other fashion outlets is the high level of customer satisfaction that they prioritize. The store aims to make its customers feel valued and appreciated. Thus, they offer frequent discounts and deals to their customers to make fashion shopping seamless and hassle-free. The store's dedicated team is always ready to assist customers in choosing the right outfit and size to ensure that they are satisfied with their purchase.
ModLily's outfits are stylish, comfortable, and affordable, making them accessible to all fashion enthusiasts. The store offers a wide range of clothing styles, ranging from dresses to tops, jeans, swimwear, and accessories. The outfits are designed to suit every occasion, from formal events to casual outings.
In terms of quality, ModLily ensures that all their products are made using high-quality materials to provide maximum comfort and durability to the customers. The store stocks a unique range of clothing styles that are not readily available in other fashion outlets. Their team of designers sources inspiration from various fashion trends across the globe, ensuring that the outfits are always trendy and stylish.
In conclusion, ModLily is an exceptional fashion store that offers quality clothing to its customers, coupled with excellent customer service. The store provides a one-stop-shop for all fashion enthusiasts, at an affordable price. Whether you are looking for a party dress or casual wear, ModLily has got you covered. The store's unique collection of stylish outfits makes it a go-to destination for fashion shopping.
ModLily Customer Reviews Overview
Customers appreciate the wide range of trendy and fashionable clothing options available on ModLily's website. From casual and athletic wear to elegant dresses and evening gowns, ModLily caters to a diverse range of personal styles and preferences. Customers also rave about the site's extensive selection of sizes, making it easy for women of all shapes and sizes to find the perfect outfit.
In addition to the variety of clothing options, ModLily also stands out for its competitive prices and frequent sales and discounts. Many customers report saving significantly on high-quality clothing items, making ModLily a go-to destination for budget-conscious shoppers.
But perhaps what sets ModLily apart most is its customer service. Customers consistently praise the company's fast shipping, easy returns process, and responsive and helpful customer support team. ModLily reviews show that the company goes above and beyond to ensure customer satisfaction and resolve any issues promptly and professionally.
Overall, ModLily is an excellent choice for anyone looking for affordable and stylish women's clothing. With a vast selection of sizes and styles, competitive pricing, and outstanding customer service, it's no wonder that ModLily is becoming a top choice for fashion-conscious shoppers worldwide.
1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in using your credentials.
- If you don't have an account, create one by following the registration process on the ComplaintsBoard.com website.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue you have with ModLily in the 'Complaint Title' section. Be concise and clear about the problem you are facing.
4. Detailing the experience:
- Provide detailed information about your experience with ModLily. Mention key areas such as product quality, sizing issues, shipping delays, customer service interactions, and any other relevant details.
- Include information about any transactions you had with the company.
- Describe the nature of the issue, steps taken to resolve it, and the company's response if applicable.
- Explain the personal impact of the issue on you.
5. Attaching supporting documents:
- Attach any additional supporting documents that can validate your complaint. Avoid including sensitive personal data in these documents.
6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred due to the issue.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking from ModLily.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.
8. Submission process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
- Stay informed about any developments regarding your complaint with ModLily.
By following these steps, you can effectively file a complaint against ModLily on ComplaintsBoard.com.
Yes, ModLily is an online fashion retailer offering women's clothing, accessories, and swimwear.
A legitimate online retailer like ModLily should use secure payment gateways to protect your credit card information.
Reputable online stores generally provide accurate product listings, but it's always a good idea to read reviews for additional verification.
Quality can vary when shopping online. Customer reviews can give you insights into the quality of clothing and other items sold by ModLily.
Shipping and delivery reliability can be assessed by reading customer reviews or looking at the store's shipping policies.
Return and refund policies should be clearly stated on the company's website. Make sure to read them thoroughly before making a purchase.
Legitimate websites should disclose all fees upfront. Check for any additional shipping or handling fees.
A trustworthy online store will offer responsive customer support. Customer reviews can give you insights into their efficiency.
Secure online transactions are standard for legitimate online businesses. Look for secure payment options like SSL certificates on their website.
While most legitimate websites feature real customer reviews, it's always a good idea to look at external review platforms for a balanced opinion.
Pricing can vary, so it's recommended to compare ModLily's prices with those of other similar online retailers to ensure you're getting a fair deal.
Photos should be representative of the actual product, but it's always good to check customer reviews for real-life pictures and feedback.
Most legitimate retailers offer promotional discounts or coupons. Make sure to use them within the stated terms and conditions.
A legitimate online retailer should comply with privacy laws and have a privacy policy detailing how they protect your data.
Checking for legal controversies or issues can further inform you about the company's reputation and legitimacy.
Overview of ModLily complaint handling
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ModLily contacts
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ModLily emailsservice@modlily.com100%Confidence score: 100%Support
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ModLily addressRoom 2087, № 15-3 Building, 999 Ningqiao Road, Pudong, Shanghai, 201206, Hong Kong
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ModLily social media
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