Mitsubishi
Reviews and Complaints

Good afternoon, dear representatives of Mitsubishi.

I am a private person and I write only on my own behalf.

I am the owner of a 1992 Mitsubishi Galant, with a 1.8 liter gasoline engine.

It so happened that I bought a car from the previous owner with a malfunction: the electronic engine control unit was flooded with water. All my close people dissuaded me from this purchase, but I like the car and I would like to take it on a trip around my country with my family.

Please tell me if it is possible to purchase an original control unit from you, what are the possibilities to buy it?

I am grateful in advance for the answer.

Sincerely from Belarus...

I purchased a 2024 mitsubishi outlander sel black edition july, 22, 2024 the next day I started the vehicle, the radio did not work, I brought the vehicle back to the dealership told them what the problem was, after hours of testing I was informed that the vehicle needed a new radio. After waiting for a very long time the dealership installed a new radio, seemed to work fine, the next morning I went out started the vehicle, the radio did not work. Went back to the dealership the service manager checked the radio and said, they could not fix it to call mitsubishi. Well after speaking to a woman from mitsubishi in tennessee who was supposed to help me, all I received was lies from her.
I was told for months that they were working on the problem, well after many calls to mitsubishi and being lied to every time and promised results, today is april 18th 2025 the radio in my vehicle still does not work no volume.
I paid good money for this vehicle and want a radio that works in this vehicle. Tired of the lies I have been getting from mitsubishi representative, this woman is a lier, and to this day all she does is lie to me. And also she says to me, I will call you right back I need to speak to someone, and never returns the call;I am tired of it. I expect results from someone at headquarters to respond with some real answers, soon.

I purchased this vehicle February 21 2023 for 26.341.00 I have had this vehicle less than 2 years the svc 4wd service light came on so I called Winchester Mitsubishi motors service department for a appointment I took my the vehicle there at 10:00 am well they keep me there until 1:25pm they were so rude the way they handle it never came out and informed me about what they found wrong nor did they give me a copy of the issue they but took my money I was upset when I left there I didn't think to go back a get a copy of the report I got home call back we will call you back prolonging their cover up. even questioning me about what the warranty company told me. I knew then that they were stalling me the next day I called the lady from Winchester Mitsubishi service department said the warranty company will not honor the claim I ask why well its not covered all lies I have the warranty in my hand the 3 items valve the gears are all in the warranty why would I pay 26,231.00 for vehicle making payments on it but it has nothing is under warranty the 1st year I got the vehicle the battery went out I the 2nd year now the svc they must honor the repairs

2-5-2024 suv mits outlander locked out called mits service thought serious you say tow 2 shop emergency better than appt time tow man spent 30 mins 2 get window down 2 get n so could load on rollback had 2 jumpstart battery ok off to winchester va at service dept mits/dealer lot around 1:30 pm tow guy said ask where to leave I go in ask wow what a response not at bay doors not at dumpster ok tell ben I called earlier and whom I was I explained situation again you busy on phone fingers say window down unlocked is it going 2 b ok u say going 2 take care of me didn't like situation from start wed 7th 4:15 pm call u say get n tomorrow let time go fri 9th call u from my work 1:15 pm no answer hang up then get need locksmith 2 get in window was down at drop 2-5-24 have tow man proof somehow magically window up

My outlander in june 2023 could not be chared with my cable so ihave taken it to banbury mitsubishi. They would call when ready they had car for three weeks, I they have said carneeded car for a holiday they said they had not found what was at fault. They had the car three more times car has been in no luck, they have said I need to pay for the hours on car £2400 now they have said it needs 10 more hours £2000 I asked will it fixed they said they do not know. I need to sell the car as my wife and I need a disable car in march I cannot pay for this amount

We purchased our Outlander in Mar 2016 being 8 months old and having about 23,000 miles on it. We have owned and serviced the vehicle for the last 7 years. This dec we were driving and had the tachometer starting to bounce and the car started to rev and became difficult to control. A short time afterwards the transmission service light came on.

I managed to pull the car into a rest area and contact a local Mitsubishi dealer. They told me to try my best to get the car to them for review. I limited the vehicle to the garage circa 35miles away.

Once there they took $150 off me to check the car and then told me the transmission was on its way out and it would be $10k to replace. Interestingly they told me this was a known issue on these vehicles.

We then transferred to a rental car and then had to arrange the Outlander to be towed to our home. I spent lots of time calling round, but very few garages will work on them, and no one will guarantee the work. Basically, the CVT transmissions are totally unreliable and also very difficult to work on.

During this time, I contacted a second Mitsubishi garage and also North America office. The garage provided a quote for $10,185.07 for a remanufactured transmission. The central office confirmed that there was no warranty and even though we had owned the car since 8-month-old, they would not honor the 10yr 100,000-mile warranty.

Basically, they are completely unwilling to stand behind their product or support their customers.

Our truck was involved in an accidental on 27/09/2023.

The truck was sent to workshop for repair, the front inner panel (61704) needs to be replaced. However, the workshop do not have ready stock as well as other workshops in Singapore. They have to indent order from Mitsubishi Motor Japan.

We checked with your authorized dealer in Singapore and they have confirmed that it will take 3 - 4 months for the inner panel to arrive Singapore by airfreight.

This is way too long for us, We need our truck during this Christmas peak seasons.

As an reputable multi-national corporation, we are utterly disappointed with the service provided by Mitsubishi Motor Japan. We would have expected the spare parts to be shipped, arriving at its destination within a week by airfreight.

We would have second thought getting Mitsubishi truck in the future. In the current fast pace society, time is everything. The last thing any company wishes to face is in a situation where the company's truck is sitting in the workshop waiting for months for spare parts to arrive.

We sincerely hope your management can look into this matter and improve on it.

Thank you.

Hi good day! actually, this complaint takes too long to be address here because the agent I have talked to assures me of processing my concern but as of the moment his answer where he was too busy, and he already forwarded it to finance dept.

a quick recap of my transaction to Mitsubishi Subic, I was approved Jan 2022 of an auto loan to RCBC then I was endorsed to Mitsubishi Subic as their partner, I have aided all the chattel to the bank and the reservation fee to Mitsubishi Subic of 5000 pesos to 2022 expander gls. Unfortunately, before I have to close the deal I was scammed and had financial lost through my bank accounts, I can't attend to all my stressors that time thus making my approval to expire, months pass and to cope up the bank just refunded the payments I made to them, I also ask your agent, If I can do the same because it's also a big amount then he said yes and will process it, months pass and when I follow up with him he is telling me to wait because this was a bit late refund and they will find the receipt book, I doubt it was already been disposed? months pass until last Tuesday when I made a follow up he said he forgot about it and was forwarded to finance .

Actually, if he had told me I cannot refund it will be okay, but he made me believe I still can, my question to him from the start since they assure me that they have the buyer for that reserved unit, so there were no lost commissions for them, and since I did not proceed, they don't have the urge to return my fees, where did it goes? to the company or to them? they were aware I was scammed and for not giving that back without any contract that I cannot refund my payments, they seem to have scammed me twice, but not to make it a big deal, I just need an explanation for that not that "I got busy and forgot about it and it was with the finance dept already.' so, it stops there?

Your answers and clarification were greatly appreciated. Thank you.

I got my xpander cross2023 from, Mitsubishi Baguio. I even gave them a perfect score for the survey but when I have a problem with my car which it's not yet fixed, no one gives me an update about when will my car be fixed. It's been six months already. They can't even give me any updates. Please help me. I have friends who will be getting their cars soon. But how can I recommend Mitsubishi if your service is absolutely bad. Not sure if I have to escalate the situation to a lawyer just so I can get a fast response. How long do I have to wait to get my car fixed? My insurance company already paid you guys.

I own a 2022 Mitsubishi Outlander SE Limited. I have had the rear door bottom siding seal fall off 4 times already. The rear doors bottom siding seal fell off both back doors so I called my Mitsubishi dealership in Saltillo MS and I talked to the service manager Darius concerning replacing the rear doors bottom seal. Darius told me to bring the car in so he could see exactly what parts I needed. On 9/6/2023 I drove from Columbus MS to Saltillo MS to Mitsubishi dealership. Darius took a picture of the missing door seal and took it to the parts department and told the customer service to order the parts. The Customer Service in the parts department said that each door seal would be a $100. 00 . I told her no, I am not paying for the parts because I have a warranty from bumper to bumper then she that I need to talk to Darius. I told Darius that my car has a warranty from bumper to bumpers but he said that I had some car damage and the warranty would not cover the repairs. So I reminded him that this part had fallen off the car 4 other times so then Darius said that the warranty didn’t cover that doors seals but it covered the motor and transmission so I told him that wasn’t true because I had a bumper to bumper warranty. So I called the [protected] Mitsubishi warranty department and I filled a complaint. The Complaint department said that they would get back in touch with me in 24 hours. Mitsubishi should honor their warranty, thanks.

Dear Officer In Charge,

I have bought a vehicle (Mitsubishi Xpander 2023, Chassis No. MK2L6W1Y8PN002342, Motor No. 4A91430KBK0538), from your agent in United Arab of Emirates, who confirmed me that the warranty is applicable in my home country (Egypt), where I have dispatched the car (Cairo, Egypt), but unfortunately when tried to register the vehicle with Mitsubishi Egypt, they declined my right of the warranty, arguing that I didn't bought the car from them, subsequently I have a new Mitsubishi car with no warranty coverage?!

Thank you, in anticipation of your positive feedback please.

Best Regards.

I recently purchased a 2023 Outlander from the dealership in Augusta GA. Since purchasing the outlander I have had issues with the ventilation system in the vehicle releasing fumes in the car. I made Mitsubishi aware of these issues immediately. I was told by the service department that this issue has been one of other owners of the 2023 Outlander but there is no resolution as of now. I have spoken with several associates of the dealership on Peach orchard road in Augusta GA. My initial contact was with Mr. Johnnie the sales person that sold me the vehicle. There was no response from him after two attempts. My second contact attempts was to Mr. James Grooms. Mr. Grooms was responsible for my paper work during the sale of the 2023 outlander. I called Mr. Grooms twice. He assured me twice that he would speak with his manager and get back with on two separate calls. He never returned a call to me. My third and final attempts before reaching out this route was to Mr. Stone. I called and spoke with Mr. Stone on 08/28/2023 @ approximately 530pm. I explained to Mr. Stone in detail the issues that I've been having with the vehicle. I told him that they had taken me out of the vehicle and put into a rental, without a date of resolution. Mr. Stone expressed that he had no knowledge of me having been out the vehicle due to Mitsubishi putting me in a rental. I told Mr. Stone that I had been in contact with Santana (The loan company) and they advised me to reach out to dealership, to take the vehicle back without penalty so that I could purchase something more safe and reliable for my family. Mr. Stone told me that there are others customers with the same issue as mine. He told me that he would call me the next day at 10am once he spoke with his boss about the issue. I never received a call. I reached out to Mr. Stone after not hearing back from him at about 1040am on 08/29. The receptionist answered and told me that Mr. Stone would get back with me in 20 minutes. I have not received a call back from Mr. Stone and it is now 0917am 08/30. I am eager to hear back from someone on the Mitsubishi team that can offer reasonable resolution to this matter. I didn't buy a brand new vehicle to have issues as if I purchased a preowned vehicle.

Hi,

I am very disappointed with your McGrath Liverpool service department as my car Triton MQ MY17 has been having problems with the DPF light flashing on dashboard for the 4th time in 18 month and was supposedly fixed 3 times before.

I have been criticized of my driving (30 years driving) and blamed for not changing gears while driving (automatic car) in order for the car to conduct its own regeneration.

I was also told that when I bought the car that your salesperson should’ve told me how to drive this car...!

I use my car for business use and work in Newcastle/Central Coast/Sydney/ Wollongong drive freeways all days.

I have always been servicing my first Triton and my second triton since 2013 until now at McGrath Liverpool and I was thinking about upgrading to the latest MY23 model but now I have to re-think about the service department.

I feel that they are underplaying the situation to avoid or not to admit that it is a manufactory fault with the car and not getting it fixed properly from the first time... Or it could be a dud sensor that makes the computer think it needs another regeneration...

Finally, I have dropped my car off AGAIN on 21 June 2023 and it has been 8 weeks and still do not have any idea about what has been done nor progress nor when will it be fixed...

Can you please weigh on this and ask McGrath Liverpool service staff to make it a priority or find out where is the holdup?

Awaiting your reply

Thank you in advance!

My wife's car was stolen today at 554 pm. The car could be seen fleeing the scene. I raced to the location to pick up my wife. Obtained video of the crime from a business and sat with Officer Rowland while she talked to A lady at the Mitsibushi. They delayed tracking the car for 3 hours! The theives got 50 miles away! Please call [protected] Lakeesha Dumas

Sir/Ma'am

I took my car in because of the recall on the seatbelt. They had my car for over three hours so they can fix the recalled seatbelt. When they called i thought my car was done. No, they didn't the seatbelt. They end up telling me they can't fix it so what else i can do in order to get them fixed. My car is a 2017 Mitsubishi Outlander. Thank

My outlander has had a host of problems. I have always complained to the service agents and have been moved from one service centre to another on the recommendation of Mitsubishi Customer Service malaysia.

One of the complaints was in regards to the gears shifting of my car. Both service centers have told me there was nothing wrong with the car and I just did not know how to drive the car..

Now 2 months after warranty, the cars transmission has given up. They have taken the stand that warranty is over and refuse to entertain any request.

Mitsubishi Malaysia's head of customer service has refused to meet me to discuss the matter.

The service centers have been negligent in the servicing of my car and have not taken my complaints seriously which has resulted in the transmission giving way.

As directed by a tribunal, Mitsubishi malaysia was required to give me the email and name of Customer's service in Japan. They gave me Mr Fukushima name. I ha e written to him. The response was that they will get Mitsubishi Malaysia to respond. This is inspite of telling him that they are not responding at all.

Mitsubishi Japan has to get intouch with me. I have sent an email to crd.[protected]@mitsubishi-motors.com for a proper response.

My 2022 Mitsubishi Outlander did not come with a spare tire but it came with an inflatable pump. So two days ago I had a flat on my back passenger side due to a brake caliper bolt that fell off and it damaged my rim. I was stringent for 8 hours in the driveway of Love’s where the big truck comes in and out. I could not put a tire on the rim because the broken brake caliper bolt damaged the rim and the tire wouldn’t hold an air psi. The weather was in the 3 digits with the heat index it was 117 degrees so I got dehydrated. I called my car insurance agent for a tow truck and it took 6 hours for them to find me a tow. I had to pay $242.00 before they would start to find a towing truck. So seven hours later the towing truck came and “he said I can’t tow this car thirty miles to the dealership because car is an all wheel drive” so he towed my car about 2 miles to a friend house. Now it was 7:55 p.m. at night and it was too late to call for another tow truck. So the next day I called the Mitsubishi tire warranty and I had to wait another 3 hours for them to get a tow truck to me. The tow truck came and towed my 2022 Mitsubishi Outlander SE to the nearest Mitsubishi dealer in Saltillo Mississippi. On the third day I called the Mitsubishi Dealer to see what the problem was with my vehicle and it took them until 5:57 p.m. for the serviceman to call me back and he said that “it was a bolt that fell off the brake caliper and I had to order this bolt” so I asked about a rental car and he said “that its too late to get a to rental car”. Mitsubishi Dealer said “It will be Monday before I can get a rental vehicle, thanks.

My name is Marcia James, and I purchased a Mitsubishi Eclipse Cross on [protected] at the Mitsubishi dealership in Mobile AL. The address is 3024 Airport Blvd. I reside in Florida, so I have been on the phone for two days trying to get a Bill of Sale faxed over to the Gadsen County Tax Collector office. The gentleman that I spoke to that handles the Bill of Sale on [protected] told me that he was going to correct it and fax it over to the Gadsen County Tax Collector office. I called the Gadsen County Tax Collector office on [protected] to confirm if they received the Bill of Sale the young lady that I spoke to said that they had my paperwork and that they were just waiting on the Bill of Sale. So, he did not fax the Bill of Sale over on [protected] like he said he was going to do. I have been on the phone for two days trying to get this resolved and I have had no luck. I have made my first payment and I can't even get a Bill of Sale faxed over in a timely manner. Yesterday [protected] the only person that I was able to get on the phone was the operator. The temporary tag expires today [protected]. The police are not going to stop them. They are going to stop me. I asked my brother if he would go to the dealership to get the Bill of Sale and a temporary tag. I should not have to involve my brother who lives in Mobile AL. This treatment definitely shows a lack of consideration for the customer. My phone number is [protected].

On 06/01/2023 I call James Mitsubishi at 4:30 PM and spoke to Ethan which is a salesman. I wanted to check on two Black Eclipse Crosses to make sure the were in stock. I provided the two ID numbers that I found on the web site. He checked in the computer and stated that both were on the lot. I told him I am driving from Buffalo NY and wanted to be sure before I drove 70 Miles. Iset an appointment for today 06/02/2023 at 10:15. When arrived I met Ethan and then he checked for the vehicles and said they were sold but he had different colors in stock. I told him he was a liar and am very upset that I had to make a 140 mile trip and thruway tolls because he lied to me. This is the worst dealer ship I ever dealt with.

I have a few complaints regarding this car. The more minor ones include having the passenger Airbag light on the dashboard turn on after a few days of my purchase. They didn't know what happened, so they did a test of the system to fix it.

Another issue i had was the washer fluid kept leaking on the floor from the day I left the dealership. They had to replace a part to fix it. They didn't have the part on-hand and told me it would take a few days to receive and someone should call me to book an appointment to go back for them to fix it. Almost a week later, I still didn't get a call, so i decided to contact them myself. They got the part but said they were booked for weeks. Out was an inconvenience but fine it was fixed.

Not the worst one of all... When I bought the car, they told me that the doors don't lock if the keys are inside. It is the second time in a few weeks that the doors lock with the keys inside. Except today, my dog got stuck inside the car in the scorching hot sun and almost died. I tried calling Mitsubishi to see if they can contact someone to unlock it cause i have an emergency service, but there was a voice message that said there was a high wait to speak to someone.

I have had nothing but a bad experience with this car so far.

I purchased this vehicle form Cricks Mitsubishi Tweed Heads, it is a 2018 model and it has just completed 100,000kms. Last week, on a trip to Sydney the car broke down and had to be towed into Port Macquarie following an NRMA inspection. The car was left with PMB Mechanical (invoice available) who initially identified that at least one of the fuel injectors was leaking. Upon a fuller inspection it was determined that No 3 and No 4 injectors were faulty and leaking. These two injectors had to be replaced and the other two had to be reconditioned. The total cost of these repairs was $3,547.10

This vehicle has been routinely service since it was purchased, service records are available if required.

I am extremely disappointed that this diesel vehicle has required such expensive repairs at just 100,000kms, frankly I had expected much better service for a diesel manufactured by Mitsubishi. I note that Mitsubishi vehicles manufactured just after 2018 now carry a 10 year warranty.

With regard to the other features of this vehicle I am very happy, however I would appreciated some compensation for this costly repair.