Mister Transmission review: Transmission replacement

I dropped off my Jetta GLI for a transmission replacement over a month ago. At the time of drop-off, I paid the required deposit and was assured by your representative, Kyle, that the transmission had already arrived at your location. He informed me the entire job would take no more than one week to ten days, and we signed the Repair Order Authorization Form based on the final confirmed repair cost provided by him.

However, after following up, I was informed that the wrong transmission had been ordered. I was understanding and allowed an additional two weeks for the correct part to arrive. Since then, I have received no updates, and none of my calls to the Kanata location have been answered for the past two weeks, despite repeated attempts. Out of sheer frustration, I had to contact another Mister Transmission location just to get any information about my vehicle.

To make matters worse, when I finally spoke with Kyle again today, I was told that the correct transmission is more expensive and that I would now be expected to pay an additional $1,500, because the owner “doesn’t want to take a loss.” This is unacceptable. The original agreement, including the deposit and signed repair authorization, was based on a confirmed quote. It is unreasonable and unprofessional to change the cost after more than a month of delay and lack of communication.

At this point, my vehicle has been sitting in your shop for over a month, and I have been forced to rely on a rental car during this extended delay—an expense that could have been avoided had the job been completed as promised.

A clear timeline for when I can expect my vehicle to be completed.

This entire experience has been extremely disappointing and inconvenient. I expect a prompt response and resolution to this matter.