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PROBLEM: After reading all these reviews and finding my experience matching MANY. A common thread is MisFits Market auto-building your cart and debiting your bank account without authorization to do so, unlike most ALL of the other vendors/suppliers out there.SOLUTION: MFM needs to adjust their system so the customer is in COMPLETE control, with order selection and cart checkout authorization. They may want to add PayPal or Venmo as payment options. And they NEED TO add a phone number enabling their customers to reach them.MY PERSONAL COMPLAINT RESULT: I reached out by email (only contact option). MFM responded the very next day, promising my account would be closed and a full refund would follow. They did just so - I received my full refund today!However, MFM is not ready for business just yet, until they make the "SOLUTION" adjustments listed above, MINIMUM. So, here is a positive experience going the right direction. Final important point, MisFits Market has responded to nearly ALL the complaints posted on this site. Keep trying MFM Team, you're getting closer.
The complaint has been investigated and resolved to the customer's satisfaction.
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Terrible organization. Misleading. Poorly run.They don't allow you to see anything that's available until you sign up for a plan. They take your credit card and all your information then refuse to cancel your subscription, which I placed and requested 2 mins after sign up. They don't have full size products like milk, their produce are overpriced and I haven't even gotten to the cost of shipping/delivery. I have contacted several times customer service and still no reply. They don't even have a phone number! Now they have all my information and who knows what they are going to charge me.
First delivery- says delivered and isn't. Great first impression. I was hesitant to use this place and my instincts were correct. I canceled my subscription and am now waiting on the company to acknowledge my complaint. Also, what company doesn't have a phone number?
I am another one of your unsatisfied customers, very unhappy at your non-existent customer service. I like the idea of organic food and all but I really did not want to place an order, not even having sent it to me which I did not authorize and the only way was because my credit card was part of my profile and so you charge me for something I did not even authorize and usually you send it back when you're not happy, but there's no way to send it back to you. In short, please refund my money! It's pretty bad when you don't even approve an order to be sent to you but your company just sends it to me anyway and charges my credit card without me saying anything. Isn't that a bit fraudulent? With as many people as up in arms about the poor customer service of your company, I can kind of see a class action lawsuit against your company for reasons that you know good and well you are misrepresenting your good name and stealing our money at the same time. I really want to see something done, this is just not right whatsoever!
I was curious and really wanted to like this. My husband and I love vegetables. And with a newborn I really wanted the ease of having the foods I like delivered to me door. However the veggies were very underwhelming. They weren't very good quality and pretty much all of them went bad within 2 days of arriving. To top it off I ordered cold foods, never received any of it. Were talking different types of meat and fish, like 10 items total. They did refund it but for being my first box it turned me off and I won't be back.
Hi there! Thanks for giving us a try during such a busy season of life.
We’re really sorry your first box was such a disappointing experience, especially with produce not lasting and cold items missing. That’s not the standard we aim for, particularly for a first order. We’re glad our team was able to refund the missing items, but we understand how that initial experience can shape your decision.
We'd love to turn this around for you and if you'd like to give us another try, please feel free to reach out with any questions or concerns. We’re continuously working to improve quality control and packing to prevent issues like this. Thanks again!