Misfits Market

We set up an account with Misfits to try out the services and use a first time order code sent from a coworker. We entered our information and payment information to create the account, which apparently was done, but the system would not *** us access to the account. We received an e-mail that we created an account and that we would be charged and receive an order and did in fact receive an order, but we we not able to access our account to select the items or choose not to have the order. We still have not been able to access the account in any way. When we try to login by "forgot password" method, the system says that the account cannot be found. We sent requests in on the customer service message system the moment we realized the issue and also the next day. It has been four business days with no response, we have been charged and shipped food we did not select, and are approaching another week's auto order without even being able to access the account. We need access to our account so we can at least determine whether we want to use the service and/or to select items and we also want the credit for the first time order that we were unable to use due to the lack of account access and automatic order that we could not control. If a company is not going to provide a phone number, it should at least respond to customer issues timely, and at the very least in enough time between automatic charge cycles to permit a customer to access the account to modify the order. This has been a very frustrating experience and we have been charged for items we did not even have the chance to select. At this juncture, we do not even have the ability to cancel the service if we wanted to, because we cannot get resolution of our account problems.

Dates: 9/19/22 for 9/12/22, you should receive an email before goods are shipped to review your cart, which is pre-filled for convenience. You can add or remove items. I didn't get these emails, so unwanted goods were shipped. I tried to cancel but was refused. This company falsely advertises and takes money unfairly. They claim on their site: 'You have a shopping window before your first order. We start your cart with quality items. Customize your order during this window. Your cart, meeting the order minimum, gets charged when the window closes, no checkout needed.' They didn't notify me about my shopping window, and I want a refund. Also, the unwanted goods arrived warm, as their cold packs failed.

On June 11, 2022 I received a box of warm random vegetables. The ice pack was completely melted and the box was soggy. It was the oddest delivery because I have never heard of the company and yet the box was delivered to me. I went online to look up the company and to my surprise I had an account- very strange because I never heard of this company and yet they had my address and CREDIT CARD number! I then went onto my back statement and sure enough there was an almost $40 charge. THIS IS THE SHADIEST COMPANY. I never subscribed to this service, nor would I want to, and yet they billed my account and had reoccurring payment scheduled! There is NO phone number for customer service so you have to "report an issue" an see if maybe your message will be responded to with 48 hours. You cannot remove your credit card. There is a cancel option it is a horrible website and nothing gets confirmed when you try to cancel. After I did everything I could with the thieving company, I received and email on what to chose for my next box! Again no customer service so I can't call and I cannot remove my cc so future payments cannot get deducted. This is such fraud. The only thing I can think of is when I received a promo code for another company - Hello Fresh (I did not sign up but was a customer years ago) somehow Misfit *** created an account and used a preexisting credit card on file. AGAIN a VERY SHADY AND QUESTIONABLE "company". I am guessing they know they are scammers because there is no way to contact or correct their error. Stealing credit card info should be a crime...am I wrong? Now I have to take time to correct this issue and see if my bank will refund the charges. There is NOOOOO trust in this business doing the right thing and after looking at Complaintsboard.com this is not the first time MM has done this. They really should be brought up on charges but I would settle for a refund and guarantee "my account" is permanently deleted.