Misfits Market

Dates: 9/19/22 for 9/12/22, you should receive an email before goods are shipped to review your cart, which is pre-filled for convenience. You can add or remove items. I didn't get these emails, so unwanted goods were shipped. I tried to cancel but was refused. This company falsely advertises and takes money unfairly. They claim on their site: 'You have a shopping window before your first order. We start your cart with quality items. Customize your order during this window. Your cart, meeting the order minimum, gets charged when the window closes, no checkout needed.' They didn't notify me about my shopping window, and I want a refund. Also, the unwanted goods arrived warm, as their cold packs failed.

On June 11, 2022 I received a box of warm random vegetables. The ice pack was completely melted and the box was soggy. It was the oddest delivery because I have never heard of the company and yet the box was delivered to me. I went online to look up the company and to my surprise I had an account- very strange because I never heard of this company and yet they had my address and CREDIT CARD number! I then went onto my back statement and sure enough there was an almost $40 charge. THIS IS THE SHADIEST COMPANY. I never subscribed to this service, nor would I want to, and yet they billed my account and had reoccurring payment scheduled! There is NO phone number for customer service so you have to "report an issue" an see if maybe your message will be responded to with 48 hours. You cannot remove your credit card. There is a cancel option it is a horrible website and nothing gets confirmed when you try to cancel. After I did everything I could with the thieving company, I received and email on what to chose for my next box! Again no customer service so I can't call and I cannot remove my cc so future payments cannot get deducted. This is such fraud. The only thing I can think of is when I received a promo code for another company - Hello Fresh (I did not sign up but was a customer years ago) somehow Misfit *** created an account and used a preexisting credit card on file. AGAIN a VERY SHADY AND QUESTIONABLE "company". I am guessing they know they are scammers because there is no way to contact or correct their error. Stealing credit card info should be a crime...am I wrong? Now I have to take time to correct this issue and see if my bank will refund the charges. There is NOOOOO trust in this business doing the right thing and after looking at Complaintsboard.com this is not the first time MM has done this. They really should be brought up on charges but I would settle for a refund and guarantee "my account" is permanently deleted.