FreshDirect’s earns a 3.0-star rating from 0 reviews and 2 complaints, showing that the majority of online grocery shoppers are somewhat satisfied with their purchases.
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Fresh Direct has continued to allow delivery memberships to renew at a fee for existing customers but has failed to offer any delivery times
Fresh Direct has continued to allow delivery memberships to renew at a fee for existing customers but has failed to offer any delivery times. I am a longstanding customer and never experienced this problem until the last month. They seem to have oversold delivery capabilities so this is a combination of not meeting contract obligations and false advertising.
I made an order on Fresh Direct to be delivered on Wednesday 3/** between 5pm and 8pm; I confirmed it before the deadline of Tuesday 11pm
I made an order on Fresh Direct to be delivered on Wednesday 3/*** between 5pm and 8pm; I confirmed it before the deadline of Tuesday 11pm. On Wednesday 3/*** around 6pm I get an SMS, a call, and an email, all at once, notifying me that the order will be late up to 2h after time slot (therefore, might be late until 10 pm). I do NOT cancel my order and wait despite the 'inconvenience'. At 10:05 pm my order arrives. I live in a building, so I don't receive the package directly. I go to the lobby and the concierge hands me my order. It's only 1 bag despite having ordered more than $100 worth of food. I call FD but they say the wait might be 45min-2h and they'll call me back. I STAY AWAKE until midnight and get no call back. Next morning, no call, no call all day. I try calling again during the daytime with another phone and same thing, no response. I wanted to let them know my order was VERY incomplete and wanted to get it delivered as soon as possible, no need to refund. But they don't respond to calls, so I have to use the website to log this incident and request a refund. It's been more than 2 days and I still haven't received a response by email, despite them advertising it may take up to a full business day (it's been 2 full business days). I think they will eventually give me store credit... but what's the point of getting store credit if I'm not going to receive my groceries? I want them to deliver what they promised (it got billed for sure), and I probably wouldn't do business with them but unfortunately I can't leave my home due to respiratory risk.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is FreshDirect Legit?
FreshDirect earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for FreshDirect. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
FreshDirect has registered the domain name for freshdirect.com for more than one year, which may indicate stability and longevity.
Freshdirect.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Freshdirect.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Freshdirect.com you are considering visiting, which is associated with FreshDirect, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
FreshDirect website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
Freshdirect.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from FreshDirect.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to FreshDirect. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of FreshDirect complaint handling
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FreshDirect Contacts
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FreshDirect phone numbers+1 (718) 928-1491+1 (718) 928-1491Click up if you have successfully reached FreshDirect by calling +1 (718) 928-1491 phone number 0 0 users reported that they have successfully reached FreshDirect by calling +1 (718) 928-1491 phone number Click down if you have unsuccessfully reached FreshDirect by calling +1 (718) 928-1491 phone number 0 0 users reported that they have UNsuccessfully reached FreshDirect by calling +1 (718) 928-1491 phone numberVp Communications+1 (718) 928-1303+1 (718) 928-1303Click up if you have successfully reached FreshDirect by calling +1 (718) 928-1303 phone number 0 0 users reported that they have successfully reached FreshDirect by calling +1 (718) 928-1303 phone number Click down if you have unsuccessfully reached FreshDirect by calling +1 (718) 928-1303 phone number 0 0 users reported that they have UNsuccessfully reached FreshDirect by calling +1 (718) 928-1303 phone numberPr Manager
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FreshDirect emailspress@freshdirect.com86%Confidence score: 86%Communication
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FreshDirect address2 St Ann's Ave, Bronx, New York, 10454, United States
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FreshDirect social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all FreshDirect contacts
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Fresh Direct has continued to allow delivery memberships to renew at a fee for existing customers but has failed to offer any delivery times. I am a longstanding customer and never experienced this problem until the last month. They seem to have oversold delivery capabilities so this is a combination of not meeting contract obligations and false advertising.