Mini Pocket Rockets — Returns/Unprofessional/Thieves
This is the most unprofessional business ever! the customer service never picks up the phone! the help desk is just through email!! they do not service your products! they only send pictures and email. The customer service reps are rude and nasty!! managers and supervisors never return phone calls . They send you used parts and products!! i returned merchandise back in january it is now mid april and they still havent given me my credit for the products returned!! they are theifs!! they try to keep your money as long as possible!! they make excuses saying that my paper work did not state i wanted credit.. Makes no sense i even fed ex it so i can track it and make sure they received with a note stating why it was returned and that i wanted my money back. Everything was done properly and unused items returned on time.. I keep emailing them, leaving messages adn they dont return my phone calls or emails. The reps keep transferring me around. The products are cheap!! this was a christmas gift for my boys in which they even sent me colors for bikes and helmets i did not order. When i informed them it was the wrong color they just stated they ran out of the color i requested . They didnt even bother to call me to let me know know what i wanted would not be sent not even the secondary color that i choose. My sons bike came in with a broke kickstand. My other son handles were bent . The first week we had to replace parts because the clutch wasnt even working. Due to having already put gas in we could not even returned the bike. How do you know if your bike works if you dont put gas in! thats how they get you so you can never return anything!! its a rip off.. Its sad for the kids who order these and have there hearts set
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