MindValley — Took my money five times without authorisation - no response from customer services
On 1st April, I attempted to buy the Silva Life System - home based. On the first attempt it said my payment had declined. As this was my bank account and I have just been paid, I re-entered the information and tried again. I did this five times. Each time it said the payment had been declined and to try again. I had an alert from my bank to say that MindValley had made five deductions of £197 totalling nearly £1000.
I contacted Mind Valley who came back by email to say they had no record of my purchase and to come back with further information. I have done so, and have not received a response. I am getting desperate now, and worried I will not get my money back. It has nearly cleared my bank account. I am paying overdraft fees with more bills coming out. This is the second day of my emailing the company. I even called - from the UK which will cost a fortune - it rang out for ages, and then I got an answerphone. Not even a person then.
No one is coming back to me. This money was taken in error - effectively stolen and I do not trust this company who cannot come back on their own technical error immediately to rectify the issue.
I didn't even get the course I wanted, just a lot of overdraft fees and worry. This is my last resort and also a warning to other people thinking of purchasing a product with Mind Valley.
More MindValley Complaints & Reviews
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- MindValley LC — Burt Goldman's Enlightenment Academy - twice billing - two receipts received but not refunding
- Mindvalley Quantum Jumping - purchased quantum jumping online programme where no
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- MindValley - debited my account after requesting cancellation
- MindValley - error - 'the media could not be loaded, either because the server or network failed or because the format is not supported.'
Still no response by email to acknowledge this theft, neither has my money been returned. Day three.
I have just read through the other messages on this forum and now I am getting very scared. I need this money back. It was taken without my permission or knowledge. It's theft.