CB Retail Stores Michaels Stores Complaints #2-21

Michaels Stores review: Return policy

Return policy of Chesterfield, US

Dec 03, 2023 8:12 pm UTC

Verified customer

I returned an Ashland string of LED lights, retail price $16.99, which were defective.

I did not have my receipt with me and expected an even exchange for the same item. I originally paid approximately $5.00 for the first set of lights due to 40% off and I used a $5.00 voucher. Upon the return, the 40% offer was still in effect but the $5.00 voucher was gone.

I ended paying $9.99, tax included, for a set of lights that should have been an even exchange.

Many stores can look up a recent purchase using the card with which merchandise was paid. Your difficulty in allowing returns is why Michaels will no longer be my go-to store for crafts and art supplies. I will be shopping else where and Michaels will be my last resort.

The young clerk who waited on me was very polite and was following Michael’s return policy.

Claimed loss: $9.99

Desired outcome: I would like a $9.99 refund

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Michaels Stores Contacts

Michaels Stores phone numbers

+1 (800) 642-4235

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USA and Canada

+1 (972) 409-5244

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Pr Manager

+1 (972) 409-7404

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Media Contact

1-800-MICHAELS

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Customer Care

1-833-MIKEPRO

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Michaels Stores emails

custhelp@michaels.com

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Michaels Stores address

8000 Bent Branch Drive, Irving, Texas, 75063, United States

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Jul 31, 2026
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