CB Retail Stores Michaels Stores Complaints #2-21

Michaels Stores review: Inappropriate staff behavior / protocol

Wildflower527 of Sacramento, US

Jul 15, 2023 12:01 am UTC

Verified customer

Entered with my sister at the Gig harbor Michaels in WA (8:25-8:39PM) after going to the beach, to see if they had a planter I’d seen on social media. We were the only ones there and almost immediately the cashier started making weird “loss prevention to the camera room” announcements. I’m a former employee and know this is a practice used by some employees to deter shoplifters. I was disgusted by how we were clearly being watched and judged. I left without purchasing anything as the CEM and floor employee guarded the front, and eyed us through the windows as we left. So tense and uncomfortable. Such a shame.

Desired outcome: I would hope this location would be retrained on appropriate customer care. We were not asked if we needed help. We were merely circled and watched.

Resolved; spoke with staff regarding the matter.

Keywords:

cashier employee gig harbor loss prevention michaels planter shoplifters social media uncomfortable wa washington

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Michaels Stores Contacts

Michaels Stores phone numbers

+1 (800) 642-4235

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USA and Canada

+1 (972) 409-5244

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Pr Manager

+1 (972) 409-7404

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Media Contact

1-800-MICHAELS

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Customer Care

1-833-MIKEPRO

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Michaels Stores emails

custhelp@michaels.com

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Michaels Stores address

8000 Bent Branch Drive, Irving, Texas, 75063, United States

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Jul 31, 2026
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