CB Retail Stores Michaels Stores Complaints #2-21

Michaels Stores review: Dissatisfied with customer service

PattiD1157 of NO

Dec 15, 2023 6:53 pm UTC

Today I needed a specific size t-shirt. 3X, black and long sleeve. I live 30 miles from the Michaels in Moscow Idaho. I called prior to driving up there because I wasn't going to make the trip if they didn't have what I needed. I call and am told that "Yes, they do have them." I drive up there and no they didn't have them. The girl that waited on me was extremely rude. I told her to forget it I would look somewhere else. She said in a very snarky tone "that is not what I was saying" I told her to just let me pay for the vinyl I was getting so I wasn't holding up the line. She (once again in her snarky tone) said "very well then".

I love Michael's and am sorry that there isn't one where I live, but I doubt very much that I will be visiting the one in Moscow anymore. I have ordered online and I guess as much as I dislike that, I will be doing that in the future. She didn't even ask me for my phone number to enter in the system. extremely dissatisfied with todays encounter. She asked me if I looked back in aisle 41 because that is where the shirts are. I told her that yes I did. I have shopped there before. I am still very angry with the whole "drive 30 miles for something that is not there and I was told it was. That was truly a waste of my afternoon and gas.

Desired outcome: I would certainly like some sort of compensation for the wasted time and gas to drive up there

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Michaels Stores Contacts

Michaels Stores phone numbers

+1 (800) 642-4235

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USA and Canada

+1 (972) 409-5244

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Pr Manager

+1 (972) 409-7404

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Media Contact

1-800-MICHAELS

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Customer Care

1-833-MIKEPRO

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Michaels Stores emails

custhelp@michaels.com

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Michaels Stores address

8000 Bent Branch Drive, Irving, Texas, 75063, United States

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