CB Retail Stores Michaels Stores Complaints #2-21

Michaels Stores review: Custom framing order number 6534021070

Zamurrad Barron of Atlanta, US

Nov 19, 2023 9:19 pm UTC

Verified customer

I ordered a custom framing product from your store on October 27, 2023. Estimated delivery date was November 10, 2023. I was called to let me know there was problems and I would not get the item until November 17, 2023 I said no problem. I was notified on November 14, 2023 the item would not be ready on the 17th. At this point I responded I do not want the item framed and would be in to pick up my picture and process the refund. I was told to hold on and the person returned to inform me it would be okay. I went in today November 19, 2023 to pick up picture and process the refund and was told by the framing manager, Taiondra, I was only entitled to a 20% refund of the $262. 99 paid in full for the framing. In fact she insisted I would only get $24.00. I want the entire amount refunded to the original form of payment immediately. I appreciate your prompt reply so I can know how to precede on this matter.

Claimed loss: I lost time, gas and the price of the item I did not receive paid in full $262.99

Desired outcome: Immediate refund of $262.99 and an apology from your rude staff.

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Michaels Stores phone numbers

+1 (800) 642-4235

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+1 (972) 409-5244

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+1 (972) 409-7404

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Media Contact

1-800-MICHAELS

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1-833-MIKEPRO

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Michaels Stores emails

custhelp@michaels.com

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Michaels Stores address

8000 Bent Branch Drive, Irving, Texas, 75063, United States

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