MGM Resorts International review: Points and comps

Hi my name is Darren Howard I was in las vegas from 11th September to the 18th of September 2023 I did talk to the rewards desk at park mgm about my players card but they could not help they said they could do nothing about anything at that time. I play through £14,000 pound and have got nothing in the way of points slot play or even black jack play I should have reached my gold tier again and slot play but as you could not use your mgm cards in any Machines I have earned no points at all this very Frustrating. Can you please get in touch with me about this matter please.

Many thanks Darren Howard

Membership number is [protected].

My address is 30 papermill close Carshalton Surrey Sm52ad UK

Email address [protected]@msn.com

They did reply to my email I think they gave me about a 1000 points but do not hold me to that.i should have got my gold status again I have sent another 3 emails to them but its like they are ignoring me would just like clarification on what they intend to do many thanks Darren Howard