Metro by T-Mobile
reviews and complaints

I purchase 2 cellphones from metro pcs .The phone were 179dollars and one of the phone was suppose to be 90 dollars because we are costumers from that company for years.The sales person over charge us over 300 dollars.we went back to the store and the salesperson did not want the phones back or make a deal with us.What can we do?We are stuck with two phones that we have no use .I place complaints but with no luck.

I went into the MetroPcs store located at 3101 Freedom Dr. Charlotte, NC 28208 on 7/31/18 at 5:30pm to purchase a new phone/upgrade. They sold me the LG Aristo 2 for 60.00. They connected it for me and I left the store. I received a call and could not hear the person on the other end and assumed I had the call volume turned down and because I was driving I could not check until I got home. I made it home and realized I could not hear anyone unless I turned on the speaker button. I then contacted customer service and they tried to troubleshoot it and it still did not work. I went back to the store around 6:40pm and they advised they would have to put in a ticket and I would have to wait a week for a new phone. I was furious because I just bought the phone an hour before and because of "policy" I have to wait a week? They sold me the defective phone and was not the fault of the customer. I need this resolved as soon as possible or please return my $60.00 that I wasted on a defective phone.

So I call today i called about getting getting 4 free phones today the lady in cookeville tn told be it would be 198.00 so we drive 30 mins to get phones and the lady was very rud to us and told us it would be 320 dollars I dont see how that is right our really good friends only paid 168.00 for four phones just feel like that don't won't our business at i mean our total wireless phones go out tomorrow so I guess we will have to go and get a phone card since you guys don't won't our business and i don't see how you guys can run a fluse thing about the phones it would be nice if you someone can call me [protected]

On Friday July 27th my bill was due and called in and the automated system advised me to call back once the account was off. I did not know there was a difference between moving my bill date and and extension. I called back as I was advised from the automated system. I was told by a rep that I would have to pay in order to move my date which did not make sense to me. If I had the money to pay I wouldn't need a extension on my bill. So I asked to speak to supervisor and was give Rox employee id number 908. She would not accommodate me and I even asked her was she arguing with me. I was not trying to give any trouble. I had this phone number for two years and only had my bill extended one time. I did not know the procedures but do think that more assistance could've been offered besides the two days with no data. Please contact me in regards to this matter [protected].

On july 24 at exactly 11:50am in fayetteville nc i ported my phone over to metro pcs. At 11:55:48 my card was entered approved and then the store told me it wasnt ok. Now tgey claim it was a rrfund in place. At 11:57 my card was then swipped again and it decline and cancel which was correct considering the 1st intial payment came out already and i show the manager and 2 workers ok. 2 1/2 hours still no one on there merchant side helped with a answer authorization number for my bank nothong they claim 24hours. Here we are 72 hours later and still my 97.67 has not been giving back i have pictures of all receipt and bank account showing exactly what im explaining. Im livid i just moved and this not only has messed up my account but also put me in a bind. So below ive attached all recepits and cash recepit which now doesnt reflects my right amount (problem) my bank posted n date when cleared no refund so whats the problem its 7/26/2018 almost 72 hours later

My name is Denine Carn, [protected] I f have with the company for years. I recently asked for an extension for 48 hrs of services, in the pass June 23, I did a extension now the company telling me on the 24th the changes were made to no longer have internet with extension. This company is full of it and how are you allowed to make changes and don't inform consumer. this company doesn't value their consumer and just about the money. I never went through this with any other services. I no longer interested in my services, I'm going to a service where they care for the consumer and value. I hate this company and ill tell the world, I hate this fishy company.

I have gone into this location 4 times in the last 2months and have had poor customer service by the store manager Nester. He is beyond rude, walks away from you to talk to other employees, make personal calls and is not friendly. I went in to up grade my phone and he added a 2nd line and the wireless and than didn't even set up the phone app. Making it not work longer than a day and still having to pay for it.

Purchased a phone because I was told I needed to purchase a phone which I found out later that afternoon I only needed a memory card and now the store will not take phone back and return my money I have been trying to resolve this for last two days can someone contact me and let me know what I can do I would like to stay with metro but if this can not get resolved I would rather give my money to another provider

My husband and I went into metro pcs store on delaware ave Albany NY 12209. The store owner was trying to help us replace a sim card. It did not work cause phone is broken. Then I proceeded to ask her & remember coming into her store 3 months priorbtelling me as we are metro pcs customer we can get an upgrade service. Now 3 months later she then was trying say we dont get a discount in fact she says we have to pay full/higher price. I admenantly (sp) was telling her that does not sound right. After going back and forth and her being rude we decided to leave. When we got home I called Metro pcs Customer service and they did say what I thought was true that we do get an upgrade discount. I called to the store and I was telling her what I was told by your company. She hung up on me! I then decided to make a formal complaint. She was trying to con us and lie. I'm sure we are not the first. Been a metro pcs customer for over 5 years with the same phone number and for 2 gigs per line I am this close having us go else where. We been loyal customers and I feel we sld be able to get the proper discount towards new phones. The reason behind this email I want your company to see who you have working in one of your stores not only was decietful but rude as well.

Thank you for taking the time to read my email.

Denise Rao

The customer service really sucks they don't care about their customers they act like they are confused when you ask them a question this has to be one of them more horrible companies I have been with and this is my third time going back with this company and nothing has changed the customer service still sucks they try to solve a problem that you don't have with your phone

I have purchased three phones and every time I have to get more than one spn phone that freeze up and the speakers stop working the phones are garbage as well as your service. You're return policy on upgraded phones is not acceptable I purchased a phone July 13, 2018 and it began to mess up July 15, 2018 nice offer to order another one but I want my money and a new service.
-Bri'Asia Newton

I went into this one metro store by me at 410 lalor st trenton nj 08611 and there supposed to give u off 150$ when ur coming from anotha provider and that store told me only 100$ and she made sure she told the other grl in there how much to give me off so when i left to go to another metro pcs they said its a 150$ off and i told that guy that worked there that the first metro i went to said only 100$ and he said yea cause they take ur extra 50 and use it for them selfs and even he knew about it so i want to report them so they cant do that to anyone else

I went into metro today in Haltom city Texas off beach across from boost mobile. Was thinking about switching over when I went in the lady who assisted me was rude I asked what deals they had with iPhone 6 she told me they didn't carry them. They only carry new models and they the didn't have any deals with any iphones. I asked why they had iPhone 6 in display them if they don't carry it. That's false advertising and she then very rudely told me I could take it up with corp. office. Website says that if u switch I can get free iPhone se but yet they don't carry old phones only new models. So that makes no sense. I will not be taken busy with metro. Very rude customer service . Think y'all need to have training on how to be have good people skills.

I had went in to pay my phone bill on 7/11/[protected] Blue Hill Ave Mattapan, ma)not knowing that i did not have enough. The representative behind the counter had swiped my card and said their was insufficient funds. She had told me the exact amount that was on my card and told me she did not charge me. I had went home to grab my other card when then i seen my card was charged for that exact amount she had said. i went back assuming she can just charge me the difference since i was already charged for that amount and she was informing me that she cannot do anything because that is something that the card machines do. I went on letting her know she did not let me know this when she had swiped my card and i was very upset and her attitude and facial expression was just something uncalled for. I had called her out of her name and kept telling her she should have told me something like this would happen and she had said " Ill call my boys to come down over here!". Mind you the police station is right next door and a call away. Calling the police would be the more appropriate approach rather than what was said. We live in an area where things can get out of hand very quickly and even quicker with what she had said instead of dealing with it as a representative . This was completely uncalled for...had it been another it would have been different. i do not believe she should be working as a representative for she has no customer service skills what so ever. Not only for her attitude all around but for saying she will call her boys over. As a result she needs some type of suspension or to be fired for saying something like that. Someone like that does not need to be working for customer service or a representative.

I went into the Metro PCS store located n 43rd and bell rd early April to purchase a phone. Went I got in the man was pushing me towards the LG G6 which he said would be $500. I liked the phone so I set up smartpay "loan" to make to monthly payments for the phone until I owned it in full. I made my last payment on 7/9 and the next day my phone would not connect to internet or get service. I brought it back to Metro and they told me I must not have purchased this phone here because its a T-Mobile phone and that they couldn't help me.. I proceeded over to T-Mobile where they told me Metro must have sold you a stolen phone because it is blacklisted and they is no way to help me.. So I am being told that after paying off my phone in full, I do not own this phone and it is unable to be use and no refund or help can be given to me! I go back to the specific store I purchased the phone from and they tell me "oh well he no longer works for us and we switched owners so there is nothing we can do and we cannot give a refund". Furious at this point I ask her to call the manager, and after telling her manager everything on the phone I hear the manager laughing on the phone telling me to get out and there's nothing they can do! AWFUL customer service, I am beyond frustrated with them and still am looking for a way to get my money back.

On the friday befor the first of July I went to pay my bill and the manager did not have any change .I only had twenties on me .my bill was 48.00 dollars and I gave him 60.00.he said he would pay me later on.whent back to get it ; he denied me the money he owed me granted I know him from the nieborhood. I figured I could trust him. Wrong ! I definitely won't see thatmoney again.and he lost me as a costomer.I have been a costomer for10 years off and on. I am disapionted about this hole situation !. . . .

My name is Angeland me and mother is a customer with metro PCs and the manger there at the store was nice until when he was activating my phone and he wrote his number down on the paper and it said text me on it. So I texted him and he started asking me all this weird question like can he rub on my butt and if he can nut on my face and some other stuff too. Also the guy is the store manager and I want this done ASAP because I don't want him doing this to someone else. Also the guy name is Jay and his last name is Jones. I would like to be contacted about what is going to be taking place you contacted me at [protected]@gmail.com. Also I don't want my name mentioned.

Ibternet wont connect in many spots abd may only work between 10pm and 6am IN THE MIDDLE OF THE NITE
Phone service has bad reception, cuts off and even WONT DIAL NUMBERS sitting in "Calling..." mode nonstop with no ring NOTHING -- DEAD. DOES NOT WORK.
Customer service is more like a BAD CRUISE IN THE SOUTH CHINA SEA TO FAKE ISLETS -- "Wow, that's AMAZIBG thst you were able to get thru to our ESL operators and talk to us FOR HOURS while we DO NOTHING for your problem..which BTW is THE SAME PROBLEM EVERYONE HAS! That's GREAT"" CLICK.

the very first day I learned the store scammed me. I wanted a $30 day unlimited plan. They don't sign people up over the phone or provide phones over the phone. I don't have transportation. I happened to walk by their store in Easton. They insisted I had to buy the $60 plan for the 1st month and could change after that. I had a problem my very first day and called tech support/customer service. They said there was no such requirement that I had to get the $60 plan for the first month and put me back down to the $30 plan. In other words the store committed fraud. I found on Google reviews of the store they'd done the same thing to other customers last year and the year before. It get's worse. They also put another $5/mo feature on my phone for music on hold that I never asked for, never discussed, they never explained. Of course they'd pick something like that since people generally don't call themselves. Also, I specifically wanted an LG phone because they'd worked well for me before. After the store scammed me out of $35 I didn't have the $4-5 they wanted for the phone I wanted that was supposed to be free, no additional charge according to customer service. I've had nothing but trouble from the alcatel. don't buy those either.

I'd stopped getting notifications on my phone that I had voicemail. People had been telling me they'd called and left vm but I never knew it. It cost me sales and relationships with co-workers. The first tech support I spoke with had no idea what he was doing. He was going through the operating manual to see what he could find. He was supposed to find me someone who actually knew how to fix the problem and call me back in an hour. No call. I spoke to 2 other people who also couldn't fix the problem. They'd tried calling and leaving VM but no notifications. They finally decided to reset my network and were supposed to call me in 30 minutes to make sure it worked. Maybe they did, I don't know because now my phone no longer rinks or vibrates when I'm getting a call. the only way I know if a call is coming in is if I'm holding the phone and see it on the screen. Remember, I said they'd called to check my vm notifications. The phone rang and buzzed then. It wasn't until they reset the network that is stopped. Now they insist it's a problem with my phone. They insist I have to go to the store for them to fix it. The store is a bunch of thieves. remember the beginning of this review. I wanted them to make sure I got the phone I'd wanted in the first place. They say they have no control over their stores. What kind of company has no control over their franchises. Tell t;hat to McDonalds, Wendy's Dunkin Donuts, Burger King, GM, Ford, etc.

This company is not interested in providing good service or taking care of their customers. Tech support is not trained. They have no control over their stores stealing from their customers. Never deal with MetroPCS anywhere. As soon as I'm making $ again I'm moving to a better company. It isn't M PCS.

I have an appointment to speak with the State AG's office. This must be happening to hundreds or thousands of people as it's definitely been going on for at least 2 years. And if the owner of this store owns other stores? Multiply it. This is outright fraud. I will be asking for a criminal investigation.

Hello my name is Chris Mcduffie im filing a complaint due to a suspension of service before the due date which is 07/07/2018 this company always does this, lately they have been unprofessional . i have unknown calls and other users information such as banking, car insurance ect . and i dont feel they should do that . i would like my service to be fully turned on until the 7th, i had important business and due to my suspension of service i lost my job so i need something to happen.