Metro by T-Mobile

Went to add an additional option onto phone plan which cost $5 a month and the monthly price jumped up $10 a month. When I went to call the company, their automated system would not patch me through to a live person. I hit "0" 4 or 5 times and the recording kept saying that it could help me faster. In addition, their website kept crashing even though I was referred there.

The phone service for this company is adequate but the customer service completely sucks. Their support is awful. I found that it is impossible to communicate with anyone from this company. They do not even provide an email address on their website. They take the money and that is it.

And I thought AT&T was bad.

I have been trying since Dec 18th to contact someone regarding my payment recent subscription plan change. There is absolutely no website other than the one to pay your bill.
The only way to contact them is if you drive to a service center.
That is what I did on the 18th attempting to make instant payment before my phone was disconnected.
I was told the store only took cash for payment.
While there, I asked them to change my plan(wanted to decrease amount and was told that would be taken care of.
I went home and online and proceeded to make a payment. I assumed it was still the amount I was paying and paid for that amount. $15.00 less than I had been paying.
Shortly after 'that I was notified that I had made a recent change in my subscription and I was to submit that new amount or my phone would be shut off.
I texted the company stating that I had already paid my bill and that payment was made (assumed that I would just have +balance for next months bill. I stated that they better not discontinue service until paid or I was quitting company.
three days later and my phone service is still not on.
I work midnights and am unable to go to service centers constantly.
I am done with this company!

I am a student and i thought this would be the best phone company to join since a they say- no contract and i would be here for just one year...I have had problems with this service since i bought this phone in December. I called and called their customer service and no one was able to assist me. I even went to their went customer service shop three times where they did not do anything about it. i kept on calling and they would tell me maybe its the other network, but the funny thing is i have a friend with the same kind of phone, who had the same kind of service and we come from the same place, and she didnt have any problem whatsoever. Finally i went back to the place where i bought the phone, the dealer called the company using their dealer line, and CAN YOU BELIEVE THE PROBLEM WAS SORTED! But sadly one month later i realised it was not working again, so i started calling their customer service line, basically i am back to square one.I feel like no one is willing to assist me, i even told them to take away the service, and no one even bothered to ask me why.

i got my cell from metro pcs 10-30-2009 . i am complaining about the store on hillside ave a block away from francis lewis

the phones are over priced and they dont stock the cheeper phones
i got the motorola v440 and paid 179 for it when its online and in other stores for 129. .. when asked for the rebate forms as well that was advertised online they told me i was too late and could not get them they also insisted on being paid by cash

i dont think people should go to this store

I though it would be a good Idea to go the family plan 4 phones for $100,

add says "Including Calling Features"

after my wife had washed my phone with her pants, I figured WTH. go with 4 lines, buy 2 more to go with my brothers and another phone that needed to be "re-activated", but the guy told me it would be cheaper to buy another phone rather than re-activate it (well close to it like 15 bucks more for the new cheapo)so 3 phones now (at $288 for the 3 totle)and then the one guy (yes another came into the deal) had told us that the service would be the same for the phone he had, when the second guy came in he told us different that we would not have picture messaging, pissed a little we agreed to pay the extra fee to get that feature. being kind of in a hurry as I was going to leave on a trip we didn't ask anymore questions about the service as we figured the rest was the same. well I had to recheck what the add said after I just got back from trip to see if I read it right...,

right there in the add !

Unlimited Text AND Picture Messaging (WTF)

and how come now I'm being asked to "sign up for"...

Unlimited WEB ACCESS

I can google something but it ask me to "sign up" for the feature

Unlimited Local Calling - OK

Unlimited Long Distance Calling - OK

MetroPCS Unlimited Nationwide Service - (I dont know anybody in China !)

plus they'd probably want another fee !

Voice Mail - OK

Caller ID - OK

Call Waiting - OK

Three Way Calling - Can't seem to get that to work either

Unlimited ChatLINK - (not attempting this phony feature)

Where is the Metro PCS email complaint center, I got this site when I googled it.

I don't know how this company has stayed in business so long! Their phone service sucks but there customer service is even worse! I got my daughter a metro pcs phone for christmas last year and got her the "everything service" first of all they never told me they charge you to pay your bill! Three dollars a month just to pay your bill! On top of that she is only able to text about 50% of the time and can hardly ever get on the web. Her phone burned out last week... It actually started smoking while she was charging it so I took it back to the store who tried to sell me another one. Something told me not to do it and when I got home and looked at the contract it said the phone is under contract for 1 year so I went back to the store who informed me I had to take it to the corp office. When I got to the corp office in panorama city there were 11 employees there but only 2 counters open! The other 9 were just sitting around talking on their cell phones, one girl was writing a letter and 2 other girls were looking at each others pictures. I waitedfor 45 minutes until my number came up when I asked the guy why only 2 people were working he rolled his eyes and said its typical here. He gave me no problem about exchanging the phone and gave me the number to the office to call and check if the new phone was delivered yet (Takes 3 days). On the 3 rd day I tried all day to get through to that number but I kept getting their office in panama! In the caribbean! After a couple of hours I finally got someone who told me when the office is busy and no one can answer the phones the lines roll over to them. I asked them if they have a website I can e mail and they said no however when I was there I saw a computer at every station. I asked for another phone number they said they don't have one. When I asked them what if another store needs to talk to them they are a corp office they said the other stores dont have the numbers. I got so much run around that I went up there and guess what the same thing as before! Everybody playing on computers, talking on the phone etc and this time only one person working! I asked for the manager and she turned out to be the letter writing girl! The phone had not gotten there and she said well we can do an in store exchange with one of the phones here for $30 we have some in the back. When I protested and said it has been 5 days you said it would be here in 3 or 4 at the latest you need to do an in store exchange for free. After raising my voice about everyone sitting around doing nothing and all the calls going to panama because they are to lazy to answer them she said well ok let me go look in the back. She comes back and said oh I thought we had some but we don't. I asked for the number to the main office and she said the same thing as panama. Oh we don't have the number i'm not even sure where the main office is. I said what if you have a problem and need to talk to them and she said oh it won't happen but I dont even think they have a phone there! A phone company without a phone in there main office!?

OK, so I got a METRO PCS phone in June. I got the $50 plan which includes unlimited calls, text and internet.

The sad part about this is that I can't get internet and if someone texts me, I continue to get "that" particular message every 3 mins (not exaggerating) until someone else texts me.

I've complained so much that they actually gave me to months of free service but have yet to fix the problem. I've called in twice a week, went into the store once a month to get the problem rectified but they can't seem to fix the issue.

Here's why I'm super frustrated: Not only does MPCS have absolutely NO customer service, they don't event notate your account. I've been transferred up to technical support once a month since July and there is no record to support my issue. This is the worst portion of it all. Tonight 10/7/09, I called to speak with someone regarding these same issues and he said, "If you're having so many problems, why don't you just buy a new phone?" My reply, "It is supposed to be your job to be empathetic and genuinely fix the problem or replace my phone." He then said, "You can wait a lifetime on that one ma'am. Is there anything else I can do to assist you?"

I thought calls were monitored? If that's the case and managers are listening, then you can only imagine what they'll say next.

Just glad that I got Google Voice. So long Metro Piss-poor Customer Service.

My bill is normally due on the 20th of every month. For my August bill, I wasn't able to pay my bill until September 5th, which means my phone was disconnected from August 20th until September 5th. My phone was reconnected on the 5th of September. When I paid my bill, I asked the employee that I paid with if my bills would be due on the 5th now instead of the 20th of every month & he said yes. So the 20th of September rolls around & I get a text message saying that my bill is due soon. I disregarded it, thinking it was a mistake. So then on the 21st, my phone gets disconnected. I call 1-888-8METRO8 from my house & ask then what's going on. The man then told me that I should have been informed that there would be a $5 charge to reset my billing cycle (which I was never informed of) & since I didn't pay that $5, I would have to pay my bill plus the $5 to reset my billing cycle in order to restore the service to my phone. The employee kept telling me that there was nothing that he could do. So I asked to speak to his supervisor, who I did speak to. By this time I was livid that I had payed almost $60 for 15 days of service, so I handed my mother the phone. She spoke to the (supposed) vice president of the company (I doubt it) & he said that there was nothing that he could do for me until I paid my bill. So my Mom took his name & we're calling the Better Business Bureau. I doubt we'll get anywhere..but MetroPCS shouldn't be in business.

I was scammed at this corporate store (Missorri Ave). My new cell phone $180.00 wasn't working to my satisfaction. The rep. showed me another phone and I said this one is better. (Even thou their reconditoned) The rep. said, I 'm going in the back to put your information in the new phone. (I found very strange) Why would he take the time with a room full of customers. Heres a good laugh, right when you think you heard it all. All my phone # were in the new phone and my voice mail with my voice. They must be magicans. I called [protected] to complain about this wonderful experience which he took my information and said you'll get a text 3 to 6 days. Another scam in good old USA.

I'm still flared up hours after cancelling my services with this company - they make you pay full cost for a phone, but in the long run it pays for itself is the claim. Unfortunately the product they sell in the form of their phone service isn't anywhere near par with regular larger companies. I bought the phone and used it Atlanta, GA with the hopes of being able to use it while on assignment in Washington DC and now later, here in Pittsburgh PA. The phone though listed as a both cities on the website as an available to their plan didn't work at all in DC, and only was able to use my text and basic phone services in Pittsburgh. Now the operator tells me that would have been additional charges under a 'roaming' fee (something not mentioned when I asked the salespeople initially).

In addition - the insurance I bought monthly for the phone should it be stolen wasn't much of insurance - the phone was stolen at a restaurant and my 'deductible' was an additional 80.00US dollars. After this debacle, and trying to talk with poor English speakers on the phone on a bad connection - it's never again will they have my business. Anyone I know now considering it will get an earful from me as well including my patients. I may even put a small plaque out in the waiting room advising them to think twice before using this poorly put together 'service'

I went to metro pcs dealership to purchase a telephone line and I transfer my service from AT&T to the new company. They promises cover are with a map, but the area that they promises was not cover. But the issues is the costumer have to purchase the telephone, I buy a telephone for the amount of $386, because I need this telephone in order to have internet, text message, email. But because is not cover in my area I lost the money of the telephone they sale to me so I am stuck with a item that no order telephone company use, and also no service so I lose $386. X 2 because I purchase two telephone.

Metro pcs sends your bill in a text for free, but what they don't tell you is that we may change the amount at any time. I received 4 text from metro pcs stating 2 different amounts and 2 different due dates, so I paid the last amount text to me. So why was my svc turned off for non payment. When I called customer svc I was told I needed to make an additional payment to have my svc restored and that they don't know why I received 2 different bill and due dates, just pay the money and move on. Do these csr's not know about the economy.

Metro PCS is fast becoming a rude and non caring company that has had me fooled for quite a while. I am a very unsatisfied customer right now. I have called customer service on several occassions about my rude service at their Desoto location (Polk and Pleasant Run). The Pakistani gentleman who owns this company and another in Lancaster that I know of, has no regard for mannerism. It seems the only care is in getting money to support his company; this is a difficult task without proper patriotism, and the customers are the ones who keep the doors open. This store is fairly new, and it won't be here long with customer service like that.

I decided to change phone companies and wanted to take my existing cell phone number with me. When I called Metro Pcs regarding this situation they (customer service employee) felled to inform me that if I cancelled me service after 2 weeks into my cycle I would not be able to get a refund. So, basically I just gave this company after talking to too many people over the pass couple of weeks almost $45 dollars. That money could have went on my 11 year old daughter's first cellphone this she will use while away from home. Man, this company needs alot of customer service classes. They also refused to give me any of my refund or at least put half of it on my daughter's account. Yes, if you are thinking that she needs to contact the main office? I plan to write to them regarding this problem, because like all other American's I work hard for my money and don't have any to give away when I have 4 kids to feed every day.

want to exchange phone they are refuseing to honer contract i have less than one hour and less than thirty days old dont like phone cant text with it wantbetter one

Has anyone who has had complaints pertianing to Metro PCS filed complaints with the Better Business Bureau in their respective states? I am about to...
www.bbb.org

Metro PCS is the worst company I have ever dealt with. They rip people off and no one does anything about it. An attorney really needs to file a class action lawsuit against this company. I have had Metro PCS service for over a year now. I switched from Sprint as I was paying around $150 per month for unlimited cell/internet and it was too costly. First, the service through Metro PSC is horrible. My calls are dropped all time when I try to use my phone. There are times when it will go into roaming and it should not be roaming as I am in my coverage area in Florida. When it goes into roaming, I cannot use my phone; eventhough I have paid twice now for "roaming minutes" (which I should not have to use in my coverage area) Even if I wanted to use my "roaming minutes" in my own coverage area, I cannot acces them.

The 1st time I paid for roaming was when I travelled out of my coverage area. I did everything the sales person at the store told me to prepare the phone before i left my coverage area. I was out in the middle of Kansas and my ohone would not woork. I had an emergency situation and needed to use a phone (no pay phones were available anywhere, and I was not able to use it. Customer service was non-existent as one keeps getting the same automated message that goes into a loop. It is nearly impossible to talk to a live person at Metro PCS. Next I went to Nebraska. My roaming minutes wouldn't work there either. I finally got through to their tech support. They farm their tech support out to Panama and I spent 1/2 hour arguming with the tech person that Nebraska was part of the US; as he kept insisting it wasn't and that's why I did nto have coverage. Unbelievable! I have lost money by purchasing "roaming minutes" I could not use, on a cell service that does not work much of the time, and nearly froze to death on a Kansas roadway when I had car troubles and I could not use my cell phone to call for help.

I wonder how much money this company makes by not being accessible by phone to the public; especially when customers try to reach them to disconnect service and they cannot get through to anyone? This company is blantantly ripping off customers. Are there any attorneys out there who are even remotely interested in filing suit against this company that is ripping off so many people?